A Google User
July 21, 2018 21:18
I joined Villa a few months ago to switch up my gym space a little. The gym itself is decent sized, but at certain times of the day does get busy enough that you have to wait for equipment a lot of the time. Other than that, the facility itself was great all around. However, when I went to cancel the membership today because I just am not a fan of the mostly family atmosphere as someone just trying to get a good workout in, I ran into a disappointment. I was told on signing up that I could cancel anytime and there would be no cancellation fees. To me, that would mean cancel today, get your pro-rated months worth of fees back, or at least only have to pay to the end of the month. I was informed instead that since it is after the 15th of the month, I will be charged for the next month as well, and retain access to the gym until the end of next month. Yes, it is in the very very lengthy contract that I of course did not take the 2 hours to read word for word. Nevertheless, I consider this to be dishonest marketing on their part as this was quite obviously "conveniently" left out of my initial sign-up discussion with a service member. I also tried to bring my wife in just to try the gym out for a day to see if maybe she would like to join with me. I was informed that I would have to pay a $38 guest fee for her to join for the day, rather than her receiving the same free trial day that I had gotten. Another sour tasting bite provided courtesy of the member service desk. The club itself is great, but in my opinion there is a lot of all-to-familiar distasteful shadiness in the customer service and marketing area. If this information had been more clearly stated in the beginning, I would have easily rated the club 4 or 5 stars.