Jenelle Arredondo
October 25, 2017 14:55
Where do I start? Well my mom, husband and I all had a membership there. Don't be fooled by the super 5 star customer service when you first walk in. They will treat you like royalty. But as soon as they get you on the hook for a membership, they have this cold aloof attitude. You ask them a question about a machine or anything, and it's a problem, or you feel like you're wasting their time. And don't get me started on the personal trainers. When you first sign up with the gym, you get a free "first time consultation" with a trainer. Well, I had a long conversation with one of them (I won't mention names) about a traumatic experience that I and he himself went through. And I felt like he understood because he said he had been through the same thing. He ended up telling me because we spent so much time talking about the traumatic experience, he was going to give me another "first time meeting". I told him, there was no way I could afford a peraonal trainer. So I didn't want to waste his time. But he reassured me, the meeting wasn't a problem. I mean I really felt like he cared, like he was really on my side. So a couple months later, I was having a real hard time with my motivation. So I went to him to ask for that meeting. And he acted like he didn't even know me. He was so cold and so business like. All he kept talking about was how much it could be a week, depending on how many days a week I wanted to meet. Which was completely different from the one who "wanted to see me succeed in my weight loss". He treated me, like he didn't even want to waste time on me. I felt like he used that traumatic experience as leg up to try and get me signed up with a trainer. I left and sat and cried in my car for like 20 minutes. Then I went home and cried on my husbands shoulder some more. And he was PISSED. He demanded to know his name, and I wouldn't tell him. I never set foot in that gym again.