Patricia Duran
November 22, 2017 16:40
(Buyer beware!!) Member for 3 years at $60 a month. With the intent of cancelling my membership a couple months ago, I walked in one Saturday. I was escorted by counter staff to a tall, elder male who worked at the "business" pods. Together, they asked me my info, logged on to my account, typed in a couple of keys, chatted back and forth. After about 10 min, the male assured me with utmost confidence that my membership had been cancelled. Assuming them to both be honest employees with my best interest at hand, I was lied to. A couple months later, I realized that LA Fitness was still billing me. Again, I walked in, waited for 15 minutes to speak with "manager." I explained the situation to her and she criticized me for not knowing LA Fitness cancellation protocol. She informed me that managers don't work on Saturdays (so I was magically supposed to know this?). As I was trying to remain composed, she then tells me I should have requested a receipt. Ok, yes, I was ignorant to not ask for a receipt, but at the same token--shouldn't the employees also not behave falsely, posing as people in charge, acting as if they are cleared to make executive decisions? Good business is offering a solution, a redemptive counter-offer at best, maybe even a refund, I would assume. Instead, I was made out to be the person at fault. Save your money... research other gyms or buy your own home equipment. On average, all you really need is about 30 minutes of daily exercise. Cut out sugar from your diet, join a walking group, walk your dog or buy a dog to walk, do something other than join this supposed "professional establishment." (BTW--zero stars was not an option, can't post unless it's at least one star).