| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -09:00 pm |
| Sat | 07:00 am -07:00 pm |
| Sun | 07:00 am -07:00 pm |
When did this gym close? Still getting charged monthly but drove by this morning and the place is empty!? Lol. For $10 a month I thought it was great though.
The gym was ok but once I injured my hip and was unable to workout, the problems began. I went in on March to cancel my membership and was reminded of the 30 day cancellation policy, (no problem), and was fine paying the March dues. Come April, I was charged again, after 30 days. I called in and the staff seemed very apologetic and accommodating...looked up my account and notified me that the cancellation was not done in the system. They then told me it was fixed and cancellation was inputted into the system. Come May, I was again charged dues and became very upset, with hip surgery scheduled and unable to work out. I went in and asked for manager, (second attempt), Marta helped me stating manager was not there. She put in a request to cooperate for reimbursement for the past 2 months of dues and told me in would take 30 days to process request and for money to be reimbursed. Now it is June, over 30 days from request and not only has the past 2 months of dues still not have been reimbursed to me but I have again been charged for June dues. I am irate at this point, lost for words and just had a total hip replacement 2 weeks ago and am unable to go in to further dispute. This is bad business!! I called and left a message for the manager to call me back regarding this matter. After 3 days passed with no call back, I again called and asked for manager. Marta tried to help me again trying to handle the matter again without involving the manager. Where is this manager?? Why have I not been able to speak with him? Why hasn't this been resolved?? This is unacceptable and the last thing I need to be dealing with after a major surgery and on disability with a reduced income.
Update: Almost 3 months later, called several more times and never heard back from a manager. I still have not received my refund or heard back from the cooperate office regarding my refund.
The gym was ok but once I injured my hip and was unable to workout, the problems began. I went in on March to cancel my membership and was reminded of the 30 day cancellation policy, (no problem), and was fine paying the March dues. Come April, I was charged again, after 30 days. I called in and the staff seemed very apologetic and accommodating...looked up my account and notified me that the cancellation was not done in the system. They then told me it was fixed and cancellation was inputted into the system. Come May, I was again charged dues and became very upset, with hip surgery scheduled and unable to work out. I went in and asked for manager, (second attempt), Marta helped me stating manager was not there. She put in a request to cooperate for reimbursement for the past 2 months of dues and told me in would take 30 days to process request and for money to be reimbursed. Now it is June, over 30 days from request and not only has the past 2 months of dues still not have been reimbursed to me but I have again been charged for June dues. I am irate at this point, lost for words and just had a total hip replacement 2 weeks ago and am unable to go in to further dispute. This is bad business!! I called and left a message for the manager to call me back regarding this matter. After 3 days passed with no call back, I again called and asked for manager. Marta tried to help me again trying to handle the matter again without involving the manager. Where is this manager?? Why have I not been able to speak with him? Why hasn't this been resolved?? This is unacceptable and the last thing I need to be dealing with after a major surgery and on disability with a reduced income.
Update: Almost 3 months later, called several more times and never heard back from a manager. I still have not received my refund or heard back from the cooperate office regarding my refund.
The gym was ok but once I injured my hip and was unable to workout, the problems began. I went in on March to cancel my membership and was reminded of the 30 day cancellation policy, (no problem), and was fine paying the March dues. Come April, I was charged again, after 30 days. I called in and the staff seemed very apologetic and accommodating...looked up my account and notified me that the cancellation was not done in the system. They then told me it was fixed and cancellation was inputted into the system. Come May, I was again charged dues and became very upset, with hip surgery scheduled and unable to work out. I went in and asked for manager, (second attempt), Marta helped me stating manager was not there. She put in a request to cooperate for reimbursement for the past 2 months of dues and told me in would take 30 days to process request and for money to be reimbursed. Now it is June, over 30 days from request and not only has the past 2 months of dues still not have been reimbursed to me but I have again been charged for June dues. I am irate at this point, lost for words and just had a total hip replacement 2 weeks ago and am unable to go in to further dispute. This is bad business!! I called and left a message for the manager to call me back regarding this matter. After 3 days passed with no call back, I again called and asked for manager. Marta tried to help me again trying to handle the matter again without involving the manager. Where is this manager?? Why have I not been able to speak with him? Why hasn't this been resolved?? This is unacceptable and the last thing I need to be dealing with after a major surgery and on disability with a reduced income.
Pretty decent place to work out.
Pretty decent place to work out.
Would be so much better if there was a sauna. Maybe even a yoga class to go with the sauna. Oh well, you get what you pay for. Other than that, it's not bad.
Would be so much better if there was a sauna. Maybe even a yoga class to go with the sauna. Oh well, you get what you pay for. Other than that, it's not bad.
Would be so much better if there was a sauna. Maybe even a yoga class to go with the sauna. Oh well, you get what you pay for. Other than that, it's not bad.
Would be so much better if there was a sauna. Maybe even a yoga class to go with the sauna. Oh well, you get what you pay for. Other than that, it's not bad.
Music is WAY TOO LOUD APPARENTLY FOR STAFFS PREFERENCE. SHOULD NOT GET WICKED HEADACHE FROM GOING TO GYM Staff open to request to decrease volume sometimes only. HORRIBLE
Great staff, I actually enjoy the music being loud. Night time crew seems better than the day time. They could use more squat racks but really the best deal in our little Vacaville for a gym. They also have tanning and deep water massages.
Confirming a previous review that was made by a different reviewer in regards to the cancellation policy. I came in April to have my account cancelled. I spoke to an employee by the name of Jason and told him my situation. I live in Texas and was only in California for a few months. I knew they had a 30 day cancellation policy; thus why I came in April because I was leaving in May. The guy told me that I can come in closer to my departure time to have the account cancelled. So I did. May 16th, I come in and have a different lady help me with my cancellation. She said everything was good to go. Didn't tell me about being charged another 10 bucks for the following 30 days since that is there policy. I've just been charged another 10 dollars and I'm here in TX typing this review. Apparently the 30 day policy allows you to workout at their gym before the membership officially cancels out. If I had known this, I would have cancelled back in April initially! No one told me about this part until I had to call just now from TEXAS. These guys have been under fire previously for having lousy cancellation policies a few years back. They haven't changed in my opinion. This would have been avoidable if they just had told me that the 30 day cancellation policy had allowed me to still utilize their facility until the official cancellation date. Really ridiculous and such horrible lack of communication. Will never use their name or any affiliations ever again.
***Update 5/24/2017:
I was informed last night that Jason would give me a call today first thing in the morning. It is now 1600 hrs (4PM) CST and I have yet to receive a phone call.
***Updated 5/25/2017:
I'm not expecting them to give me a call back at this point. It has been two days since my last phone call with the gym and they failed to keep their end of the word. They can keep my 10 bucks, but will never have a penny more.
Transfer of membership from Fitness 19. Finally in the area for a weekend, and went to work out. I loved the facility. Super clean, great variety of free weight machines and selectorized machines, everything in fabulous condition, and everything was operating. The staff was friendly and helpful, as were the members. I've worked as a Specialized Personal Trainer at several high end San Francisco and Oakland health clubs, and the offerings here meet most of those standards (FreeMotion cable system machines are what's missing). All in all I've been very pleased with each visit. Too bad I'm only here a few times per month.
Billing leaves much to be desired. They say it's 9.99 a month then it turns out different. And the lock in rate fee no one explained to me? Not acceptable. Seems like a Lotta double speak going on. Say what the fees are and don't let customers find out on their own. Gives a shady reflection of the business. Facility is great, staff generally friendly but it's shadowed by hidden fees.
New/well maintained machines. Friendly staff. Affordable monthly rate. Only problem is that since Fitness 19 closed it is entirely too crowded. Most days I have to find alternate exercises because there are people hovering/waiting around all the main weightlifting equipment.
Great staff, I actually enjoy the music being loud. Night time crew seems better than the day time. They could use more squat racks but really the best deal in our little Vacaville for a gym. They also have tanning and deep water massages.
Great staff, I actually enjoy the music being loud. Night time crew seems better than the day time. They could use more squat racks but really the best deal in our little Vacaville for a gym. They also have tanning and deep water massages.
Billing leaves much to be desired. They say it's 9.99 a month then it turns out different. And the lock in rate fee no one explained to me? Not acceptable. Seems like a Lotta double speak going on. Say what the fees are and don't let customers find out on their own. Gives a shady reflection of the business. Facility is great, staff generally friendly but it's shadowed by hidden fees.
Confirming a previous review that was made by a different reviewer in regards to the cancellation policy. I came in April to have my account cancelled. I spoke to an employee by the name of Jason and told him my situation. I live in Texas and was only in California for a few months. I knew they had a 30 day cancellation policy; thus why I came in April because I was leaving in May. The guy told me that I can come in closer to my departure time to have the account cancelled. So I did. May 16th, I come in and have a different lady help me with my cancellation. She said everything was good to go. Didn't tell me about being charged another 10 bucks for the following 30 days since that is there policy. I've just been charged another 10 dollars and I'm here in TX typing this review. Apparently the 30 day policy allows you to workout at their gym before the membership officially cancels out. If I had known this, I would have cancelled back in April initially! No one told me about this part until I had to call just now from TEXAS. These guys have been under fire previously for having lousy cancellation policies a few years back. They haven't changed in my opinion. This would have been avoidable if they just had told me that the 30 day cancellation policy had allowed me to still utilize their facility until the official cancellation date. Really ridiculous and such horrible lack of communication. Will never use their name or any affiliations ever again.
***Update 5/24/2017:
I was informed last night that Jason would give me a call today first thing in the morning. It is now 1600 hrs (4PM) CST and I have yet to receive a phone call.
***Updated 5/25/2017:
I'm not expecting them to give me a call back at this point. It has been two days since my last phone call with the gym and they failed to keep their end of the word. They can keep my 10 bucks, but will never have a penny more.
Confirming a previous review that was made by a different reviewer in regards to the cancellation policy. I came in April to have my account cancelled. I spoke to an employee by the name of Jason and told him my situation. I live in Texas and was only in California for a few months. I knew they had a 30 day cancellation policy; thus why I came in April because I was leaving in May. The guy told me that I can come in closer to my departure time to have the account cancelled. So I did. May 16th, I come in and have a different lady help me with my cancellation. She said everything was good to go. Didn't tell me about being charged another 10 bucks for the following 30 days since that is there policy. I've just been charged another 10 dollars and I'm here in TX typing this review. Apparently the 30 day policy allows you to workout at their gym before the membership officially cancels out. If I had known this, I would have cancelled back in April initially! No one told me about this part until I had to call just now from TEXAS. These guys have been under fire previously for having lousy cancellation policies a few years back. They haven't changed in my opinion. This would have been avoidable if they just had told me that the 30 day cancellation policy had allowed me to still utilize their facility until the official cancellation date. Really ridiculous and such horrible lack of communication. Will never use their name or any affiliations ever again.
***Update 5/24/2017:
I was informed last night that Jason would give me a call today first thing in the morning. It is now 1600 hrs (4PM) CST and I have yet to receive a phone call.
***Updated 5/25/2017:
I'm not expecting them to give me a call back at this point. It has been two days since my last phone call with the gym and they failed to keep their end of the word. They can keep my 10 bucks, but will never have a penny more.
New/well maintained machines. Friendly staff. Affordable monthly rate. Only problem is that since Fitness 19 closed it is entirely too crowded. Most days I have to find alternate exercises because there are people hovering/waiting around all the main weightlifting equipment.
