| Mon | 05:00 am - 11:00 pm |
| Tue | 05:00 am - 11:00 pm |
| Wed | 05:00 am - 11:00 pm |
| Thu | 05:00 am - 11:00 pm |
| Fri | 05:00 am - 11:00 pm |
| Sat | 07:00 am - 07:00 pm |
| Sun | 07:00 am - 07:00 pm |
This review comes from their 5-years customer who was trying to cancel his membership because of move, and they still have to charge him for one additional month, because the payment has already been processed and they cannot do anything about it (my credit card has not been charged yet, but it is already late for them)!
I actually called their front desk a day before and wanted to cancel over the form, the receptionist mentioned you have to come in person and sign a form. Now, they say your credit card has been charged and I have to pay one full month without any hit.
One more reason not to miss this place and not to recommend them for being cheap and not having any sense of a valued customer!
Cancelled my account and paid the full balance, they sent me to collections for $10 that I did not owe and was sent in circles trying to resolve this. Eventually a competent assistant manager assisted me in removing their mistake.
Great place, friendly staff, good environment. What more is there to say.
Great place for work out. Excellent user experience. Switched to another club closer to my house but switched back to Retro the second day. Way better here!
Great gym love their atmosphere....it is all about fitness....
Went to retro for a try out session. Stuff was friendly. They have a full collection for weight training. Kinda feel extra for their color theme (excuse me for my designer Perspective) but turns out to be motivated. Totally did its job for a routine weight training workout.
Place is just as bad as planet fitness. Poor customer service. Espicially from Jen. Poor communication from management. I have had an issue for 2 weeks now and have not been able to reach Veronica or coorperate which had a full voicemail yesterday and i finally was able to leave 1 today. They closed my gym and I never recieved notification. I want to cancle my membership and be reimbursed for the months and fees i prepaid in cash. I am still waiting for a resolution and for a memeber of management to contact me. This place isnt worth wasting a cent on. It is now over crowded and even dirtier because of the closure of the other location and the keeping of the staff from the other location. The weights do not get racked and the music is ghetto. They stopped playing the movies on the media room and even in the common areas. Do not go to retro fitness unless you want to be disappointed and scammed.
Place is just as bad as planet fitness. Poor customer service. Espicially from Jen. Poor communication from management. I have had an issue for 2 weeks now and have not been able to reach Veronica or coorperate which had a full voicemail yesterday and i finally was able to leave 1 today. They closed my gym and I never recieved notification. I want to cancle my membership and be reimbursed for the months and fees i prepaid in cash. I am still waiting for a resolution and for a memeber of management to contact me. This place isnt worth wasting a cent on. It is now over crowded and even dirtier because of the closure of the other location and the keeping of the staff from the other location. The weights do not get racked and the music is ghetto. They stopped playing the movies on the media room and even in the common areas. Do not go to retro fitness unless you want to be disappointed and scammed.
Place is just as bad as planet fitness. Poor customer service. Espicially from Jen. Poor communication from management. I have had an issue for 2 weeks now and have not been able to reach Veronica or coorperate which had a full voicemail yesterday and i finally was able to leave 1 today. They closed my gym and I never recieved notification. I want to cancle my membership and be reimbursed for the months and fees i prepaid in cash. I am still waiting for a resolution and for a memeber of management to contact me. This place isnt worth wasting a cent on. It is now over crowded and even dirtier because of the closure of the other location and the keeping of the staff from the other location. The weights do not get racked and the music is ghetto. They stopped playing the movies on the media room and even in the common areas. Do not go to retro fitness unless you want to be disappointed and scammed.
I joined Retro because I was really unhappy with another gym down the road on Santa Teresa. I only use the treadmill as I'm training for a marathon and need a place to run when the weather outside isn't suitable. I especially like the cardio theater as it helps break the monotony of being on the dreadmill for miles upon miles. My only request would be the the closed captioning be on since it's a bit difficult to hear the dialogue.
The gym is clean, the machines I have been on have been in good order and the staff is always friendly.
I joined Retro because I was really unhappy with another gym down the road on Santa Teresa. I only use the treadmill as I'm training for a marathon and need a place to run when the weather outside isn't suitable. I especially like the cardio theater as it helps break the monotony of being on the dreadmill for miles upon miles. My only request would be the the closed captioning be on since it's a bit difficult to hear the dialogue.
The gym is clean, the machines I have been on have been in good order and the staff is always friendly.
A small gym but it has a lot of machines for the size. Parking lot can be pretty crowded at times
This a great gym for the price. You can watch a movie and work out at the same time. Classes, typical weight machines, free weights, etc. No pool so I guess that one reason it is so low cost. Also for just a bit more you can bring a different guest every day.
This a great gym for the price. You can watch a movie and work out at the same time. Classes, typical weight machines, free weights, etc. No pool so I guess that one reason it is so low cost. Also for just a bit more you can bring a different guest every day.
Great friendly staff but terrible Preventative maintenance on the equipment. I have brought my own set of Allen wrenches in to the gym to tighten things up after addressing staff and was told that only the manager can fix the machines. You get charged a metenance fee yet simple preventive maintenance is not up kept.
Great friendly staff but terrible Preventative maintenance on the equipment. I have brought my own set of Allen wrenches in to the gym to tighten things up after addressing staff and was told that only the manager can fix the machines. You get charged a metenance fee yet simple preventive maintenance is not up kept.
Great gym love their atmosphere....it is all about fitness....
They have heavy bags, a speed bag, and a double-end bag. Some of the basics of boxing equipment, which most fitness gyms don't have.
Truly retro!!! Which is actually what I like us most about it :)
There is a family atmosphere there. Its clean, has everything you need, great classes and great trainers!
Best gym, Best staff ,Best location my gym time is 12:30pm-2:00pm.
So far my experience has been great! The trainer, Justin, made the subscription process so easy, and he has been very helpful and supportive. Everybody is very friendly, the place is super clean, and the Cardio Theater works great for me bc of my migraines. Keep up the great work!!!
Agitating color combination of bright Red and yellow w. Loud music. Kids play room has no glass window to take a peek at and is dark.
I liked the facility and enjoyed the front desk members. But my workplace moved. So I cancelled my membership the 11th month, paid the fees, got a receipt. I thought we were done. But they kept trying to charge my credit card, and when I cancelled the credit card they sent the "bill" (not in writing, no explanation etc.) to collections. I have called twice and they promise to have a manager look into it but the manager doesn't return calls. I am considering calling BBB and anyone else I can think of (City of SJ?) as I.m now receiving 3-5 collection calls for $40 daily! WTH?!
Update: 6 month after cancelling, I have a receipt that shows zero balance and a cancelled contract. They are STILL calling me.
Love this gym! It's usually not too busy and the cardio theater makes cardio go by a lot faster, not to mention they have the most awesome staff members like Christobal, Justin, Caitlan, Domingo, and Reggie just to mention a few!
