Nicole Hubbell
June 19, 2018 12:32
Where do I even start?! I've been a member since it became fitness evolution back in 2014 and started working for the company in January 2017. As a member, I knew the gym, management, corporate and ownership had things to work out, but once I started working for the company I really got to see things from a different point of view. Front desk associates have almost 0 control over most member issues we have to deal with because we're the faces at the front. Corporate really does not do their end of the job once things get forwarded to them. I used to have a phone number for corporate when I first started, and shortly after that they disconnected that line because they were bombarded with phone calls and didn't want to deal with it. I've sent refund requests for members to them for approval and they were either denied or had to wait longer than the typical 30 days. This company is a complete mess and I got tired of all the empty promises from the owner and corporate. Group X classes, the cardio theater and kids club were all services taken away from members and were supposed to later be replaced by an open ab and stretch area and an expanded, updated Fiit Nation studio. These were all plans told to us by corporate that we then passed on to members about new features coming soon. Those promises? Never fulfilled. New paint, updated studio, ab and stretch area were all part of the rebrand that happened in JANUARY 2018. None of that has been done or even worked on in the slightest bit. There was a point where we were so understaffed that I couldn't call out of my shift when I had food poisoning because there was no one to cover it. I was never allowed to use my 19+ hours of earned sick pay because the company is too cheap to pay an employee sick time while another employee covers that shift. I was tired of putting so much time and effort into a job that wasn't giving me anything back. I was tired of working at a place where I could expect to get yelled and cussed at by members over things I have no control over because corporate isn't handling their issue and never gets back to them. I got fed up with working a sales job that only gives you small commission on 2 of the 4 memberships we offer. I was tired of being at a company for 17 months and realizing I was never going to get a pay raise despite my best efforts of selling memberships and collecting payments. It doesn't matter how good your sales are here- you're not getting paid above minimum wage unless you're a manager or coach, regardless of the fact that you've been at this company longer than any of the people you work with. This company doesn't care about their members, and they care even less about their employees. Fit Republic only cares about getting your money and that's it. With the money this gym makes they could put in the resources, time and funding to better train and develop new employees, make necessary updates to the gym, equipment, etc. but they don't, and that's because they only care about the money going into their pockets.
I devoted my time, energy, and money to this gym. I've spent thousands of dollars in personal training at this company (and no, employees don't get a discount. I paid what members have to.) I am now STILL waiting on my final paycheck and the refund for my remaining training sessions that I was told I would get in the mail by Saturday. After an employee quits, their check is supposed to mailed to them in 48 hours, no more than 72 hours. I am waiting on hundreds of MY hard earned money for several days now. Corporate at this company can never do anything in a timely manner.
UPDATE: Fit Republic sent my 2 checks to the WRONG address. I gave them the correct mailing address IN WRITING, it was on all of my employee paperwork, it was on every single paycheck I've gotten from them for the past 17 months AND it was on my employee membership. They purposely got my address wrong to withhold my money as long as possible