Scottie B
October 20, 2017 07:51
This crossfit gym has a lot of good things going for them. The facilities are clean, equipment is mostly new, the members are personable, and the coaching is great! They also have an in house chiropractor who does amazing work, and I highly recommend Derek Ko for your chiropractic needs.
You might be wondering why I am only giving two stars to a place that sounds like there's nothing wrong. The owner of Xtreme Athletics, Neal Maddox, is the reason for the poor rating I have given. Neal Maddox can sometimes display zero regard for his customers, and it shows in the way he handles customer service issues.
When I first signed up at Xtreme they offered different types of classes. They had the regular crossfit classes, Olympic lifting classes, a boot camp style class, and open gym. One day he decided, without any warning, that both open gym and boot camp were cancelled and no longer available. Now I'm paying almost $200/month for just olympic lifting and basic crossfit classes? For that price, every other crossfit gym I have looked at offered a lot more than Xtreme. And just the way it all went down left a sour taste in my mouth.
Recently Neal decided that he was going to enforce a rule that he had not enforced since before I joined. If you forget to sign in for class, you must "spin the wheel" and do a penalty workout instead of the regular workout, and he offers no help whatsoever to remind you to sign in (no sign or anything), nor did he even have a mechanism for you to sign in with. So they make it 100% your responsibility to remember to sign in, and also have a phone to sign in with. Want to run a mile with a 50lb sandbag on your shoulders? Neither did I. Want to do a plank for 30 minutes? No thanks, that's just not for me.
Needless to say I left that day less than happy. I messaged Neal about what happened and he never replied back to me. As a result of the poor customer service I received from Neal, I decided to pull my credit card from their website so they couldn't charge me for the next month.
Neal then took the extra step of telling his in house chiropractor that he is not allowed to take me on as a customer any longer, simply because I didn't give Xtreme the proper 15 day cancellation notice. Now, if that isn't a clear example of his pettiness, just give this place a try and I'm sure Neal can show you more examples of how he can be a total jerk.
Oh yeah, I almost forgot, he also writes your name on the board if your credit card was declined for whatever reason. So he's basically telling every member there if you owe him money. Xtremely unprofessional...