Jenny K
August 9, 2019 19:27
My toddler son attended classes at this My Gym location for about 11 months until last Spring.
There are some great things about this gym:
1) The teachers were awesome. They looked like they really wanted to be there and were so happy to work with the kids. Teachers CJ and Tav were especially fun and engaging.
2) The location is pretty good, and parking is usually not an issue.
3) My son loved the equipment. How could he not love the ball pit and trampoline? The equipment was generally clean and well-maintained.
Some negatives:
1) I think it was the structure of the class, but my shy son never really felt comfortable. Even though the teachers were awesome, it was never engaging enough for him. (But he dove right in when we started going to a different, competitive gym.) I think there was something about the classes at My Gym that was intimidating for a shy kid. Maybe circle time put him on the spot a bit too much, I'm not sure. He was happy to play on the equipment but hated circle time.
2) There was often no supervision during Open Play, and some of the big kids were little rough, or would zoom by the smaller babies and almost knock them over. The staff member on duty was often in the office and not on the play floor keeping things safe.
3) Lastly, I have to say that I thought the owner was unprofessional. When the director resigned, along with a few members of the staff, the owner was there a lot, while the gym was re-hiring and re-structuring. We had missed two classes due to illness and vacation, so I showed up for a make-up class. Until then, you could just drop in and ask if there's room in the class for a make-up.
So the owner was there and said that I should have signed up online for the make-up, because they need to keep track of people dropping in. That was totally okay. I had no problem with that at all, and I apologized for not signing up. But then she went on to say, "I'm running a business here, and at the end of the day, I need to make money."
OK. I understand that it's a business. I was not there to get a free class. I was there to make up a class that we had *paid for* and missed. I felt like I was being accused of trying to steal from or take advantage of the business. It was a little inappropriate, unexpected, and off-putting. We were already leaving My Gym a few weeks later in order to prepare for preschool, and had planned on resuming membership in the future, especially during summer breaks. But that experience really threw me off and I don't think we'll be returning to My Gym.