Matthew Royal
October 24, 2017 13:29
tl;dr -- decent location, bad parking and customer service
Overall, this place isn't bad, but it's not great. I enjoyed the sauna and the good cardio machines, but wouldn't recommend the experience overall. They've got a "house always wins" attitude when it comes to customer service, but I quit because I didn't love it enough to use it more than occasionally.
Cardio equipment is in decent condition, though they're in high demand, so I usually end up with one stuck in a corner of mirrors (no TV). The wi-fi is okay, and I end up listening to audiobooks and podcasts, but if you're visually-oriented, it might be tough getting a good one.
The original brickwork of the classroom and pool and sauna areas are charming. The men's locker area is fairly updated and works for me, though there are some lighting issues in the toilet room. Big TV and couches, though don't know when I've ever used those.
Parking has always been a chore here, but recently it turned over to the City and now if you have a problem you get to deal with them.
Guest passes for visiting family is expensive to impossible. We ended up getting them their own membership, which was a big pain to cancel when they left after a month. Also, there was a mandatory price increase, so the price on the contract you sign should be considered a "base price" on top of which they can add anything they want.
Cancelling my membership lost me $53. I had been a member for 2 years, so I was paying month-to-month after the original 1-year contract. I foolishly paid the last month up front -- don't do this; wait for a "deal" -- meaning I had a useless membership for 2 months after quitting. When I asked for a prorated refund I was told condescendingly "If I refunded you, I would have to refund everybody, and that's no way to run a business."