scott yu
September 25, 2018 17:12
UPDATE: received a call from their corporate office, who took the time to explain their policies to me and more importantly, took the time to listen to my whole experience. Rating upgraded based on this most recent customer service.
-original review-
They make it hard to cancel, like a cable company. I went there on 8/27 to cancel my contract. The lady processing my cancellation form for me said that I could use the gym until 9/14 and then we'd be done with no further charges.
I just noticed (9/18) that I got charged again on the 14th. I called Cal Fit to talk about it and got passed to "customer care," and the lady I spoke with was incredibly unhelpful and kept stating "Well you didn't read the fine print of the contract!"
I said "I understand what you're saying, but can you understand why i'm annoyed? The lady that handled my cancellation stated that I wouldn't be charged again," to which she replied "Well I wasn't there! And you didn't read the fine print!"
To current members: PLEASE READ THE FINE PRINT, and make sure you cancel ONE MONTH BEFORE YOU WANT TO STOP USING THE GYM.
To prospective members: their membership, contract and cancellation policies are no better than your average cable company (read: poor at best). If they work for you, then great, but please be aware that they won't make cancellation easy and will do whatever they can to charge you that extra month at the end.
To Cal Fit, if you want to discuss this review please ensure it's not the same lady I spoke to on the phone. I'm kicking myself for not getting her name, but if your goal is to care for customers, she's doing an abysmal job.