Jason Van Court
October 24, 2017 13:26
This review took many months for me to decide to post. I like the trainers & never want to hurt someone's livelihood, but I believe in accountability. Many people wouldn't want the judgment from writing a poor review of charasmatic, well-liked guys but I don't want them to continue to take advantage of people so this is straight up.
First, I gave them 2 stars for Toraino & Austin being really good trainers & likeable people. Other than that, this place is very poorly run. The workouts were great & if you are a young attorney like most of their clients & money isn't a concern, it'll probably be great for you.
Here's my story...I met Austin at a community meeting where he was doing some PR for the gym. I asked him if they had any fitness/agility classes for kids. He said they did & I should bring my son in to talk. He talked us into an introductory month for $70 or $80. They didn't end up having any classes for kids so I cancelled my membership, rather than jump to their usual rate somewhere above $150 just for me.
A few weeks later they asked if I wanted to do a team challenge. It sounded like fun & it was $160 for 6 weeks with a chance to win $600. It was fun but it was an absolute unorganized mess. Rules were not predefined so we had no idea how we were being scored for the competition. The guys kept making up rules throughout the contest, contradicting themselves & each other. It was chaotic. They might as well have drawn the winning team out of a hat.
During this contest Austin told me they would be starting up a kids class on Mondays and Wednesdays for $100/month. I signed my son up & he loved it. I decided to continue after the contest for $160 for both my son & I (Austin looked at it as my son getting to work out for free). Then two weeks after we started this arrangement, a few hours before class, Austin texted me that he was cancelling the kids class effective immediately. I texted him back that I wanted to cancel our membership because the main reason I was doing it was for my son & I'd never pay over $100 for myself. He said I needed to email the gym to cancel & said they had some 2 week policy for it to take effect (ironic how they can cancel classes with hours notice but clients have to provide 2 weeks). In my email I suggested they do the right thing & refund me at least half my $160.
I never heard anything back from my email so I texted Austin a week or so later to make sure it was received. He said it was & that my membership was frozen until I decide to come back. With the lack of organization, commitment, & integrity I've seen from this place, I don't think I'll be going back.