Brianna DeMike
April 6, 2011 00:27
If I could give negative stars, I would. The training management system there is a complete JOKE. I had training sessions, so I started with a female trainer. I actually liked her. I went for about 5 sessions, then I didn't hear from her nor did I see her at the gym. A month later I find out she's no longer training and inside doing classes. No one cared to tell me, or transition me to a different trainer. It took me another 2 months to find a new trainer, which took me constantly hounding the training manager who was more interested in hitting on me then finding me a trainer. I was assigned a new trainer who was also really nice. I only had 5 training sessions left so I bought more. Well, 5 sessions into it my trainer leaves Crunch. No one tells me (again). After a month of not hearing from him I come to find he left. It took me 3 months to even have someone call me back to set me up with a trainer. The training manager, Craig, is the worst manager I've ever met. He clearly doesn't know a thing about customer service. I wanted a refund, and was told he was the one to ask. He promised to "call me with an update" and never would. I'd come into the gym and he'd have people tell me he was "out to lunch, but he'd call me after" I waited for hours, and heard nothing. So finally I did what any smart human would do. I had my fiance call and leave a message for Craig saying that he was a small business looking to purchase some training sessions for his employees. What do you know... Craig called back within an hour, but I answered the phone. SURPRISE!