| Mon | 05:00 am - 10:00 pm |
| Tue | 05:00 am - 10:00 pm |
| Wed | 05:00 am - 10:00 pm |
| Thu | 05:00 am - 10:00 pm |
| Fri | 05:00 am - 09:00 pm |
| Sat | 06:00 am - 07:00 pm |
| Sun | 06:00 am - 07:00 pm |
Total Woman and its parent company Town Sports International are among the most corrupt companies I've ever encountered. They have little to no regard for their actual members and only care about making money. The only reason I kept my membership was because of the instructors who work hard to prep and lead fun and motivating classes, but unfortunately don't have any control of how corporate swindles the members. After one of my favorite instructors quit, presumably because she was also fed up with TW/TSI, I decided to end my membership as well. The cancellation process is so convoluted it honestly shouldn't be legal.
Their "policy" is that the manager must be physically present in order for you to simply request it. Conveniently, the manager is never present during reasonable hours or the weekend, only during the middle of a weekday -- which is really difficult for someone who works an 8-5 job. They "encourage" you to call in advance to determine if the manager is present before coming. The first time I called, they said the manager wasn't in but to check again In two days. When I called back two days later, they said the manager was in and said she'd be there for another three hours. When I arrived at the gym soon after that, she apparently "left early for the day." I finally was able to get her in person days after that.
It should NOT be this hard to cancel something. They only make it this difficult because they want to keep making money off of unhappy members. It's important to note that this whole in-person cancellation "policy" is NOT stated in the membership agreement.
On top of all that, the cancellation notice period is 45 days, so you'll still be paying for 1.5 months of gym membership that you do not even want. This part is actually in the membership agreement, but what happened next was infuriating. After canceling on March 9, the gym closed on March 16 due to shelter-in-place guidelines for COVID-19. Completely understandable, but then why was my account still charged the full month's dues on April 1 when the gym is closed? By the time the gym reopens, my membership will have been terminated and I will have paid for nothing.
This is my personal experience and isn't even half of it. The stress, anger and waste of money this gym has caused me is something that shouldn't happen to anyone. Unfortunately my experience is not an isolated one based on the several reviews you may have already read here, on Yelp, and the Better Business Bureau. You should also google "Town Sports International and class action lawsuit" to read about other shady things this company has done and continues to do. It's ironic that they claim to be a safe and supportive place for women to work out when, in actuality, they are taking advantage of women.
I was accommodated and their staffs were friendly. Good working machines and were highly maintained. Clean bathroom too. Nice place to work out.
A scam gym. They don't let you cancel even though you are month to month. They charge a cancellation fee of $10 and still bill you a yearly maintainance fee of $70 after you cancelled. To cancel you need to send a certified letter through the mail. After all that they still continue to bill you unless you cancel your cc. A nightmare of a place!
I am very disappointed. At the moment, you want to discontinue membership, you'll see what could happen. Lady, who work in Alameda as accounting manager will definitely create problems. They charged my account for two extra months, I shouldn't be charged. Location is excellent and I feel sorry this is happening ....
Management is horrible, and they love to overcharge you.
The prices keep going up. It now costs $60 for a basic membership! The gym does not justify the price at all. The gym is small, not a lot of equipment (most of the time you have to wait until someone else is done with the machine), classes always canceled, and I believe it closes even earlier on weekends. I gave it a two stars for being exclusive for women but that is all. BASIC Memberships should be $25-$30 MAX. I wouldn't go here unless you really really value the women only aspect.
The prices keep going up. It now costs $60 for a basic membership! The gym does not justify the price at all. The gym is small, not a lot of equipment (most of the time you have to wait until someone else is done with the machine), classes always canceled, and I believe it closes even earlier on weekends. I gave it a two stars for being exclusive for women but that is all. BASIC Memberships should be $25-$30 MAX. I wouldn't go here unless you really really value the women only aspect.
I got to this gym because it's really convenient, but it's not that will maintained, and the classes keep getting cancelled
I got to this gym because it's really convenient, but it's not that will maintained, and the classes keep getting cancelled
I love this place , love the instructors.
Even though the entire facility is women-only, for some reason they require swimsuits in the sauna, which is in the locker room area near the shower. This makes no sense at all to me.
Even though the entire facility is women-only, for some reason they require swimsuits in the sauna, which is in the locker room area near the shower. This makes no sense at all to me.
Lying Manager who tells you wrong information to get you to sign in and good luck trying to cancel your membership
I was told I can cancel my membership one month prior and when I did they charged me another month and told me I should have done it month and 15 days prior. DO NOT RECOMEND
Great place to exercise. Staff is friendly, accommodating and very supportive. Best personal trainers I have encountered, particularly Kimberly Ma! I have belonged to fancier gyms/spas and I will still vote this one as my favorite.
I was a member of this gym for a year and a half. I liked that it was near my house and all women.
If you join, make sure you ask for a printed contract before you sign. Do not trust anything sales representative tell you about cancelling or putting your membership on hold. When I went from yearly to month-to-month, I was specifically told by the sales representative that I could cancel any time the month prior, and my membership would end as soon as my prepaid last month was over. When I went to cancel, I was told that I had to cancel 15 days prior to my billing cycle, so I had to pay for another month.
Customer service here is nonexistent. The manager is beholden to corporate and has no ability to provide customer service, including refunds for training sessions when a trainer cancels at the last minute. There seems to be a high turnover rate among managers and trainers. There were three different managers while I was a member.
I had a personal training package here, and my trainer went on maternity leave before I had finished my sessions. It took a month to set up training sessions with a new trainer.
I'm currently pregnant and the gym doesn't fit my needs at all. I had six sessions with a trainer, and I told her in two separate emails that I was pregnant and wanted to hear my workouts toward exercises I could do later in pregnancy. She ignored me both times, and gave me normal workouts, then on my last session asked "are you pregnant?" I don't believe any of the staff is trained to help pregnant women modify their workouts for safety during pregnancy.
The gym doesn't seem to be air conditioned and gets very hot on warm days.
I would not recommend joining this gym. If you do, read through your contract carefully before signing and don't expect and customer service whatsoever.
I do not recommend this gym at all. I paid for 2 personal training sessions. I enjoyed the personal trainer, however there really was not any room to workout. I then paid for another session. The personal trainer I worked with, had an emergency and had to take off from work. I asked how long she would be out and was told that they do not know. I requested a refund for the training and was told they would need to speak to Corporate. Why? I was charged for a service that I did not receive therefore refund the money! I spoke with someone at corporate who said they would have to speak with a supervisor. Basically, I am getting the run around. I cancelled my membership, they charged me for the month of April, when in fact I had already paid for the last month when I joined. the worker said I would have to use the facility until June. Unbelievable nerve! This place is a rip off! I never received my one free training for joining the gym either. Please do not patronize this place.
Horrible gym. Rules only apply to certain people. Classes cancelled often. Gym staff unprofessional. Loud locker room when trying to take peaceful shower and relax. Childrens' daycare area very dirty...also only good for young children up to 2 yrs old. My 7 year old was bored since its a small room with nursery age toys. Gym Good for ages 55+. Would never reccomend this gym. Only plus is all women.
I've been a member here for a few years now. I love it! It's clean, comfortable, and the staff is helpful and friendly. I've recommended this gym to friends and would recommend it to any gal looking for a positive gym experience because most aren't. Keep it up, TW!
I do not recommend this gym at all. I paid for 2 personal training sessions. I enjoyed the personal trainer, however there really was not any room to workout. I then paid for another session. The personal trainer I worked with, had an emergency and had to take off from work. I asked how long she would be out and was told that they do not know. I requested a refund for the training and was told they would need to speak to Corporate. Why? I was charged for a service that I did not receive therefore refund the money! I spoke with someone at corporate who said they would have to speak with a supervisor. Basically, I am getting the run around. I cancelled my membership, they charged me for the month of April, when in fact I had already paid for the last month when I joined. the worker said I would have to use the facility until June. Unbelievable nerve! This place is a rip off! I never received my one free training for joining the gym either. Please do not patronize this place.
I do not recommend this gym at all. I paid for 2 personal training sessions. I enjoyed the personal trainer, however there really was not any room to workout. I then paid for another session. The personal trainer I worked with, had an emergency and had to take off from work. I asked how long she would be out and was told that they do not know. I requested a refund for the training and was told they would need to speak to Corporate. Why? I was charged for a service that I did not receive therefore refund the money! I spoke with someone at corporate who said they would have to speak with a supervisor. Basically, I am getting the run around. I cancelled my membership, they charged me for the month of April, when in fact I had already paid for the last month when I joined. the worker said I would have to use the facility until June. Unbelievable nerve! This place is a rip off! I never received my one free training for joining the gym either. Please do not patronize this place.
I was a member of this gym for a year and a half. I liked that it was near my house and all women.
If you join, make sure you ask for a printed contract before you sign. Do not trust anything sales representative tell you about cancelling or putting your membership on hold. When I went from yearly to month-to-month, I was specifically told by the sales representative that I could cancel any time the month prior, and my membership would end as soon as my prepaid last month was over. When I went to cancel, I was told that I had to cancel 15 days prior to my billing cycle, so I had to pay for another month.
Customer service here is nonexistent. The manager is beholden to corporate and has no ability to provide customer service, including refunds for training sessions when a trainer cancels at the last minute. There seems to be a high turnover rate among managers and trainers. There were three different managers while I was a member.
I had a personal training package here, and my trainer went on maternity leave before I had finished my sessions. It took a month to set up training sessions with a new trainer.
I'm currently pregnant and the gym doesn't fit my needs at all. I had six sessions with a trainer, and I told her in two separate emails that I was pregnant and wanted to hear my workouts toward exercises I could do later in pregnancy. She ignored me both times, and gave me normal workouts, then on my last session asked "are you pregnant?" I don't believe any of the staff is trained to help pregnant women modify their workouts for safety during pregnancy.
The gym doesn't seem to be air conditioned and gets very hot on warm days.
I would not recommend joining this gym. If you do, read through your contract carefully before signing and don't expect and customer service whatsoever.
I was a member of this gym for a year and a half. I liked that it was near my house and all women.
If you join, make sure you ask for a printed contract before you sign. Do not trust anything sales representative tell you about cancelling or putting your membership on hold. When I went from yearly to month-to-month, I was specifically told by the sales representative that I could cancel any time the month prior, and my membership would end as soon as my prepaid last month was over. When I went to cancel, I was told that I had to cancel 15 days prior to my billing cycle, so I had to pay for another month.
Customer service here is nonexistent. The manager is beholden to corporate and has no ability to provide customer service, including refunds for training sessions when a trainer cancels at the last minute. There seems to be a high turnover rate among managers and trainers. There were three different managers while I was a member.
I had a personal training package here, and my trainer went on maternity leave before I had finished my sessions. It took a month to set up training sessions with a new trainer.
I'm currently pregnant and the gym doesn't fit my needs at all. I had six sessions with a trainer, and I told her in two separate emails that I was pregnant and wanted to hear my workouts toward exercises I could do later in pregnancy. She ignored me both times, and gave me normal workouts, then on my last session asked "are you pregnant?" I don't believe any of the staff is trained to help pregnant women modify their workouts for safety during pregnancy.
The gym doesn't seem to be air conditioned and gets very hot on warm days.
I would not recommend joining this gym. If you do, read through your contract carefully before signing and don't expect and customer service whatsoever.
Great place to exercise. Staff is friendly, accommodating and very supportive. Best personal trainers I have encountered, particularly Kimberly Ma! I have belonged to fancier gyms/spas and I will still vote this one as my favorite.
Horrible gym. Rules only apply to certain people. Classes cancelled often. Gym staff unprofessional. Loud locker room when trying to take peaceful shower and relax. Childrens' daycare area very dirty...also only good for young children up to 2 yrs old. My 7 year old was bored since its a small room with nursery age toys. Gym Good for ages 55+. Would never reccomend this gym. Only plus is all women.
