| Mon | 05:00 am - 11:00 pm |
| Tue | 05:00 am - 11:00 pm |
| Wed | 05:00 am - 11:00 pm |
| Thu | 05:00 am - 11:00 pm |
| Fri | 05:00 am - 11:00 pm |
| Sat | 06:00 am - 07:00 pm |
| Sun | 06:00 am - 07:00 pm |
Great place to work out. Trainers are top notch, friendly, funny and know their stuff.
They do not know how to properly handle customers. I asked for a call back and they didn't get back to me until I called again.
Frank is working on resolving an on going issue so lets see how he does. However confident he seemed in handling the situation, no one else has been the slightest of help so lets see how he does.
Also, the customer service rep can't answer a simple email.
Poor management at this gym for sure.
They do not have a good process of handling customer requests and completely mishandled my cancellation. They lied during my signing up of the gym, assuring me that it is a month to month agreement and you can stop anytime you'd like. (they probably said that because I said that is what LA fitness is offering). After I requested to cancel, they continued to charge my card. I went in and spoke to a manager and they gave me a confirmation saying that it is cancelled and they STILL charged my card. I guess the billing has nothing to do with the actual gym so they dont even care. Dont get stuck at the gym or you will pay for it for the rest of your life.
Signed up for a 2 year membership and they kept charging my card after two years... Called to cancel and they said that I had to come into the gym to cancel. I explained that I moved and I would be unable to come in and they said that was the only way to cancel. I figured they were just trying to be difficult to get me to sign back up, but no they kept trying to charge me and refused to cancel my membership until I paid the $150 in fees that were on my account, since the time I tried to cancel. They are now threatening to send my account to collections if I don't pay the fees. They also gave me a phone number to call to ABC financial who said that the gym would have to refund me the fees, but now the gym wont even answer my calls. DONT GET A MEMBERSHIP HERE!
It's a good gym. Clean and the equipment you need. However, it seems like unless you go before 8 a.m it ends up being packed to the point you cant use any equipment because everything is taken. For instance the squat racks, I don't think I have been there since when the 2 racks were actually available.
Clean not crowded has everything you need. If you want the bells and whistles of a pool jacuzzi and sauna while that's not here but if you need somewhere to work out this is definitely the place!
Cool
Fairly priced, clean, decent hours and everyone very friendly. + For having far less teenagers than most of the 24s I've experienced. Definitely in another league when compared to the Altadena 24 hr for those wondering. I live very close to the Altadena 24 but drive here.
I should have read the reviews.... it looks like they have a company competition of which location can keep the most credit card numbers from their customers. I talked to the managers and her staff, no one would help me out. I payed for twice weekly personal training, but after only one session my trainer recommended three days per week and said "you'll see faster results" and of course I agreed. One week later, he again suggested I increase training to go to four times per week with the fifth day free. So, of course I increased again thinking this would be the best deal possible. I am new to weight lifting and personal training, so the five days a week became too much for me physically. I asked to downgrade back to my original two days a week. Guess what, they won't let you downgrade and they continued charging me for $950. What makes it worse is they didn't tell me they'd continue charging me the same, even though I had the reduced schedule. I had to discover this by reviewing my credit card statement at the end of last month! They told me they won't refund any of the money, that's it's impossible to return it and they have a contract. They showed me the month to month contract I thought I had signed, but they sneaked in a two month contract to extend it one additional month. They blatantly tricked me! Talking again with the managers and employees, they just kept saying they can't do anything, that we have a contract. So reluctantly I'm finishing out my personal training sessions (that I already paid for) as they won't refund my money. The entire experience was ridiculous - unprofessional and abusive of this business.
I should have read the reviews.... it looks like they have a company competition of which location can keep the most credit card numbers from their customers. I talked to the managers and her staff, no one would help me out. I payed for twice weekly personal training, but after only one session my trainer recommended three days per week and said "you'll see faster results" and of course I agreed. One week later, he again suggested I increase training to go to four times per week with the fifth day free. So, of course I increased again thinking this would be the best deal possible. I am new to weight lifting and personal training, so the five days a week became too much for me physically. I asked to downgrade back to my original two days a week. Guess what, they won't let you downgrade and they continued charging me for $950. What makes it worse is they didn't tell me they'd continue charging me the same, even though I had the reduced schedule. I had to discover this by reviewing my credit card statement at the end of last month! They told me they won't refund any of the money, that's it's impossible to return it and they have a contract. They showed me the month to month contract I thought I had signed, but they sneaked in a two month contract to extend it one additional month. They blatantly tricked me! Talking again with the managers and employees, they just kept saying they can't do anything, that we have a contract. So reluctantly I'm finishing out my personal training sessions (that I already paid for) as they won't refund my money. The entire experience was ridiculous - unprofessional and abusive of this business.
Horrible customer service. They do not greet you when entering they are rude when asking questions. I do not recommend the kids clubs the girls are always on their phone not watching the children or they are chitchatting with members. Any concerns you'd had they would not assist I've been going here for over 2yrs it's not crowded and equipment is clean but customer service ruined it for me I'm done, so glad I won't be renewing at this location.
Horrible customer service. They do not greet you when entering they are rude when asking questions. I do not recommend the kids clubs the girls are always on their phone not watching the children or they are chitchatting with members. Any concerns you'd had they would not assist I've been going here for over 2yrs it's not crowded and equipment is clean but customer service ruined it for me I'm done, so glad I won't be renewing at this location.
Excellent, new, friendly staff. The people who go there are great in the early am
Excellent, new, friendly staff. The people who go there are great in the early am
Staff are great! Poorly corporate run business. Treadmills are limited and most of them are old and continually breaking down. Bathrooms need updating.
Staff are great! Poorly corporate run business. Treadmills are limited and most of them are old and continually breaking down. Bathrooms need updating.
Manager great, do not honor reg fee membership as they made the mistake and penalized me and increased my membership 10$ a mth after 10 yrs here, very disappointing...also new no fan policy in front work out room. Seem to forget thwy r not working out members r and awat room gets very stuffy and stinks need air moving. Almost always have to request fans in cardio room...windows NEVER OPEN.
Medium size gym. Everything is clean most of the time, and most people are there to work out. Good place.
Toilet in handicap stall are low, which makes it very difficult to rise from the seat when one is truly handicap in need of a Double knee replacement, and has a slipped disc. Weekend staff rarely turn on the fans in the cardio room , and when one requests to have the fans turned on the staff forgets.
Toilet in handicap stall are low, which makes it very difficult to rise from the seat when one is truly handicap in need of a Double knee replacement, and has a slipped disc. Weekend staff rarely turn on the fans in the cardio room , and when one requests to have the fans turned on the staff forgets.
A great place for fitness. The gym is home to all different kinds of athletes of all different levels and strengths. Members range from ages 10-70+.
Decent set-up and plenty of parking, plenty of cardio machines avaiable even though they had a lot of people in there
Typical bare boned gym with weights and general equipment. Classes are okay, but I never enjoyed them as much as the ones LA Fitness offers.
This is a REAL gym! Awesome staff, great members! All the free weights you can ask for and plenty of mirrors so you can check your form properly. Love this place
Tried la fitness in Arcadia and Pasadena and they don't stack up to upland facility or personnel wise.. gold's had me sold once they didn't press me and just let me try the gym. Signed up the first day and won't turn back, this gym is clean, the people here are nice and the client base is here to work out!
Great place to train. Been a member here since 98....
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Friendly staffing and adequate equipment. Your no frills type of gym.
