Malerie Barnes
November 22, 2017 12:20
I've been to quite a few OTF branches and love it generally. Part of why I joined is that I can work out across the country when I travel, which I do very often. Unfortunately, the Pasadena branch staff have been really unpleasant and unwelcoming. I booked thanksgiving day classes online via the app-- and the staff cancelled my reservation because I'm not local. Of course the class is now completely booked. Given that I literally booked it WEEKS ago, I'm pretty frustrated. This, plus two extremely abrasive phone interactions....definitely not what I've come to love about OTF staff at other branches.