Volpe Diabolica
October 11, 2019 12:08
I had a 3 day pass, and after 2 days of positive experiences attending the Burbank location, I was ready to sign up. My boyfriend (who is a member already) wanted to play racket ball, so we decided to go to the Glendale location instead of Burbank. Big mistake. Very rude person at the front desk who refused to let me in despite the pass saying its good at ANY 24 Hour Fitness. They said it was because I was not "local" even though I live in Burbank. Of course, they demanded I sign up at this gym immediately in order to get in. I believe that not only this man treating customers poorly, but was also refusing to comply with the advwrtiaed language of the 24 Hour Fitness guest pass in order to force people to sign up and gain sales or commission. Ironically, if he had provided even passable service and had let me use the gym, I would have signed up. After this experience, I'm not signing up with 24 hour fitness at all. This rude front desk person not only lost the company a member, but left a lasting negative impression that supersedes the days of positive at Burbank.