| Mon | 05:00 am - 11:00 pm |
| Tue | 05:00 am - 11:00 pm |
| Wed | 05:00 am - 11:00 pm |
| Thu | 05:00 am - 11:00 pm |
| Fri | 05:00 am - 11:00 pm |
| Sat | 06:00 am - 08:00 pm |
| Sun | 06:00 am - 08:00 pm |
An employee named Stephanie knights stole my phone to extort money from me. This is a bad gym, there were countless bad reviews about this place but my case is completely unique. This woman took me in as a private client to train me at total woman. Saying we need to keep it a secret because she's not allowed to train people. So she would charge me $40 an hour. I always paid her but when she stole my phone to get more money is when i decided not to. I spoke to Jeannie about this, the manager, and she was very dismissive. I have all of the texts which she did not want to see. So if they will continue not to do anything about this, i will contact lawyers because this is a civil case.
Be aware, from 1-10 I'm rating them 0 !!!!
They offering you $19.99 promotion
Then explaining you that you "just missed" the promotion, and now its $24.99 +$100 cancelation fee + Anual fee +who knows what else they'll invent
They talk nicely at the beginning, then talking very rude... Increasing prices every second day
Honestly they dont care for members. All they care about and interested is signing you up to be a member. I started paying $45 a month, then every few months they increased the monthly fee without notifying me and now I pay $89.
A total rip off for bad gym service. There is nobody in the gym when you need help. I'm cancelling my membership.
I want to thank everyone that took the time to write reviews and share their experiences. I almost signed up for this gym. After reading all the horrible reviews I am staying away. To the gym owners...why would you run your business this way? Customer service should always comes first.
5 stars to that place. I had struggle to find the gym where I feel happy to work out: clean, nice attitude and all necessary equipment to work. I have all that it TW.
Im super upset right now. I got kicked out of the gym at 9:50 eventho your hours state your open until 11:00pm why!?. The receptionist said its becouse its slow and her manager told ger to! Complete bs! I work a block away and i go there every night after work the girl in the front is always sitting outside with her boyfriend leaving the gym unattended wich i didnt care but this is redicoulose! The worse part is i have no manager to call! I called the gym in northdrige and askef if this was possible they said no! I really just want to cancelle my membership paying $100 dollars a month for a gym i cant even use anymore. I asked for a manager to call me in the morning and i really hope they do. These two girls were completly rude even tho they knew they were lying they treated me like i was wrong for being upset im just trying to work out and this makes me so angry who runs this place ????????
Tannaz, at Studio City Total Woman, is awesome! She motivates each client to do their own personal best. She's so professional, knowledgeable and always meets everyone with a smile that makes us glad we showed up! Highly recommend!
Tannaz, at Studio City Total Woman, is awesome! She motivates each client to do their own personal best. She's so professional, knowledgeable and always meets everyone with a smile that makes us glad we showed up! Highly recommend!
Avoid this gym at all costs if you want to keep your valuables safe and do not stand for being treated like dirt. There is an ACTIVE thief on the loose in the gym and the gym has done NOTHING to remedy this problem. The gym's locker at which I was storing my valuables was broken into and my phone, wallet, car keys, etc. were all stolen. That night, after being in disarray and shock, the first thing the general manager of the gym, Jeannie Sidibe, does is being pushing the company line that they were not liable for the stolen items. She informed me that there was ONE guest who was checked in that night with her ID and information logged. A month passed after the incident and not ONCE did Jeannie or anyone from management call and attempt to quell my fears of security for myself and fellow gym members. The gym took NO measures to beef up security, nor did they undertake any investigation themselves. They washed their hands of any liability and can care less about their members. The ONLY phone call I received was from their financial department requesting I update my credit card information as the stolen credit card was still on file. They even had the nerve to initially charge a late fee, which they "graciously" removed.
After numerous phone calls to Jeannie and multiple messages left via voicemail and via written messages through the front desk individuals, I had to initiate the meeting by approaching her at the office. She berated me for emailing her and copying all the general managers at Total Woman gym due to her non-responsiveness. Her story regarding the theft incident also changed. She now said there were THREE guests, not one. Jeannie provided no details or evidence, but tried to make it seem like the current members were not involved in order to not spook people from cancelling their memberships. The disturbing part of her new story is she mentioned that guests don't actually check in and provide information, but rather pay and are allowed in. I was mortified. This gym actively promotes individuals off the street to come in and not register, steal people's possessions, and leave without any trace. I have lost close to $2,000 due to my phone, car key replacement, cash, watch, driver's license replacement, etc. which was stolen at the gym.
Management does not care a lick about you and won't think twice to kick you to the curb during a traumatic experience that occurred at their gym. They are cold, curt and only care when their personal reputation in front of fellow general managers is threatened. Cannot speak for other locations, but stay far away from the Study City location.
Avoid this gym at all costs if you want to keep your valuables safe and do not stand for being treated like dirt. There is an ACTIVE thief on the loose in the gym and the gym has done NOTHING to remedy this problem. The gym's locker at which I was storing my valuables was broken into and my phone, wallet, car keys, etc. were all stolen. That night, after being in disarray and shock, the first thing the general manager of the gym, Jeannie Sidibe, does is being pushing the company line that they were not liable for the stolen items. She informed me that there was ONE guest who was checked in that night with her ID and information logged. A month passed after the incident and not ONCE did Jeannie or anyone from management call and attempt to quell my fears of security for myself and fellow gym members. The gym took NO measures to beef up security, nor did they undertake any investigation themselves. They washed their hands of any liability and can care less about their members. The ONLY phone call I received was from their financial department requesting I update my credit card information as the stolen credit card was still on file. They even had the nerve to initially charge a late fee, which they "graciously" removed.
After numerous phone calls to Jeannie and multiple messages left via voicemail and via written messages through the front desk individuals, I had to initiate the meeting by approaching her at the office. She berated me for emailing her and copying all the general managers at Total Woman gym due to her non-responsiveness. Her story regarding the theft incident also changed. She now said there were THREE guests, not one. Jeannie provided no details or evidence, but tried to make it seem like the current members were not involved in order to not spook people from cancelling their memberships. The disturbing part of her new story is she mentioned that guests don't actually check in and provide information, but rather pay and are allowed in. I was mortified. This gym actively promotes individuals off the street to come in and not register, steal people's possessions, and leave without any trace. I have lost close to $2,000 due to my phone, car key replacement, cash, watch, driver's license replacement, etc. which was stolen at the gym.
Management does not care a lick about you and won't think twice to kick you to the curb during a traumatic experience that occurred at their gym. They are cold, curt and only care when their personal reputation in front of fellow general managers is threatened. Cannot speak for other locations, but stay far away from the Study City location.
Negatives: Too many people, to the point where there is no room in some classes. They removed shampoos and conditioners from showers, probably to save water. So we all have to bring our own.
Classes are keep getting cut, compared to other locations very few classes. Instructors are late to classes. At least 5-10 min. Also people who come very late like 20min etc. are allowed which really disrupts other people especially when we have to stop yoga, get up and move mat about 5 times after class started to free room for other people who came late. I let manager know about all this issues and manager did nothing. Really dissapointed
Negatives: Too many people, to the point where there is no room in some classes. They removed shampoos and conditioners from showers, probably to save water. So we all have to bring our own.
Classes are keep getting cut, compared to other locations very few classes. Instructors are late to classes. At least 5-10 min. Also people who come very late like 20min etc. are allowed which really disrupts other people especially when we have to stop yoga, get up and move mat about 5 times after class started to free room for other people who came late. I let manager know about all this issues and manager did nothing. Really dissapointed
Been going here for a couple weeks and it's been great so far! Never super busy and I'm always able to use the machine and equipment that I want. The place is clean, there is constantly workers cleaning the place plus everyone seems to help out and clean their machine after use. The girls at the front are all very friendly so I don't know what these other reviews are about. The staff is always smiling and the trainers look very happy and friendly. All in all I'm glad I switched to this gym. I think all the reviews below me are just bitter people.
Positives: Gym is very clean, bathrooms, looker rooms are in amazing condition. The cleaning lady does the best job. Classes are great. Easy parking, good hours of operating.
Negatives: Too many people, to the point where there is no room in some classes. Instructors are late to classes. At least 5-10 min. Also people who come very late like 20min etc. are allowed which really disrupts other people especially when we have to stop yoga, get up and move mat about 5 times after class started to free room for other people who came late. Hopefully these things will be worked on because the gym is nice
I was blown away by the bright, clean space with great equipment and first-rate classes. And they have a large, clean changing room with showers and a sauna. Love it!
My girlfriend goes out of her way to go to the studio city location because of how terrible the membership staff has been. If you are looking to join a gym in glendale I would recommend the smaller ones on brand. They care much more about fitness than anyone I have met there. My girlfriend feels much more comfortable at studio city and says the staff is much more attentive and fitness oriented. Also they have charged my girlfriends account multiple times for her membership more than once a month. Unprofessional. Save your time and money and join another location or gym.
My girlfriend goes out of her way to go to the studio city location because of how terrible the membership staff has been. If you are looking to join a gym in glendale I would recommend the smaller ones on brand. They care much more about fitness than anyone I have met there. My girlfriend feels much more comfortable at studio city and says the staff is much more attentive and fitness oriented. Also they have charged my girlfriends account multiple times for her membership more than once a month. Unprofessional. Save your time and money and join another location or gym.
Been going here for a couple weeks and it's been great so far! Never super busy and I'm always able to use the machine and equipment that I want. The place is clean, there is constantly workers cleaning the place plus everyone seems to help out and clean their machine after use. The girls at the front are all very friendly so I don't know what these other reviews are about. The staff is always smiling and the trainers look very happy and friendly. All in all I'm glad I switched to this gym. I think all the reviews below me are just bitter people.
