| Mon | 05:00 am - 12:00 am |
| Tue | 05:00 am - 12:00 am |
| Wed | 05:00 am - 12:00 am |
| Thu | 05:00 am - 12:00 am |
| Fri | 05:00 am - 12:00 am |
| Sat | 07:00 am - 09:00 pm |
| Sun | 07:00 am - 09:00 pm |
worst customer service ever! I'm a 9 years member, last year it took 3 months to renew the membership due to some glitches in the system. This time I have been trying to renew my membership since November, now in February my rate is no longer available for some incomprehensible reason. yet I've just received welcome Text. Obviously they do not know how to retain customers.. good bye Gold's!!
Small give great atmosphere but no sauna or steam room, lockers decent size. The workers are kind and their always willing to help it's not their fault its small
The gym is decent. The manager, Miriam, is not. I have seen a few complaints about her in reviews. I have found her to be quite incompetent. I was attempting to purchase personal training sessions to work out with Sam, who is greatI needed to split between two cards. She charged one card for $100 more than she was supposed to. Then she took down the wrong numbers for the other card. Her overcharging me ran up the credit limit on the card. A refund was processed, but of course that takes 5-7 days. She was still trying to get me the deal. Somehow my other card then gets charged the full amount. My credit card issuer put a fraud alert. So basically I had no card to use. It's a few days before Christmas and now I have nothing to shop with because my replacement cards won't arrive for 5-7 days. Miriam ruined my holiday. I was not able to buy presents for my loved ones. It was all her mistake and error yet she refused to take responsibility for her mistakes. This is why I give one star. If she had taken responsibility it would have been fine but she did not. The gym has done nothing to rectify the situation. No apology. No compensation. Nothing. A complaint was filed in their "system". But I have not heard anything back. I wonder why? Owners, if a manager has consistently bad reviews why are they still working there? Or at least why have they not been re-trained?
The apparent solution to solving problems is to ask the customer to contact but then not provide information for someone who can actually help. My advice is to not join this gym. There are plenty of other options.
Got myself a membership a few weeks back and I'm seeing the results and loving it. Happy I'd starting out with this gym, really made the difference.
I used a one-week trial pass to test out this gym. The Pros are that the machine is newer and the bathrooms are clean. However, the place is small and gets crowded quickly. Parking is terrible, I often had to park deep in the mall garage and walk quite a bit to get to the gym.
They also have called, emailed, and mailed marketing material to me several times, which is starting to get old. This is frequent with the larger gym chains, but nevertheless it turned me off getting a full membership.
I used a one-week trial pass to test out this gym. The Pros are that the machine is newer and the bathrooms are clean. However, the place is small and gets crowded quickly. Parking is terrible, I often had to park deep in the mall garage and walk quite a bit to get to the gym.
They also have called, emailed, and mailed marketing material to me several times, which is starting to get old. This is frequent with the larger gym chains, but nevertheless it turned me off getting a full membership.
Compact gym. But really nice and next to the mall. Perfect location.
Compact gym. But really nice and next to the mall. Perfect location.
i called 5 times to end a membership and each time they tell me that they'll do it but next thing i know i get charged. i even called and they told me my membership didn't exist so they lied to me and i got charged. i don't trust golds gym at all.
i called 5 times to end a membership and each time they tell me that they'll do it but next thing i know i get charged. i even called and they told me my membership didn't exist so they lied to me and i got charged. i don't trust golds gym at all.
Very disappointed in this Golds Gym's customer service. It has tainted my view of the company as a whole and I will no longer be doing business with them the rest of my life.
Very disappointed in this Golds Gym's customer service. It has tainted my view of the company as a whole and I will no longer be doing business with them the rest of my life.
Small gym but clean. Eddie in front helpful. Equipment available for use. Adequate cardio machines but small space for functional training.
Small gym but clean. Eddie in front helpful. Equipment available for use. Adequate cardio machines but small space for functional training.
SCAMMERS... What do you call someone taking your money with your consent. I have been asked to provide my credit card details for cancellation charges of $100 since they cant not charge on my checking account. But after a week they charge again on my checking account with my consent. Again, no response from the manager even after making many calls and leaving him a note. GOLD's corporate has to take these things seriously. Your reputation is getting screwed up!!!
READ YOUR AGREEMENT!!! sounds silly right. This is what I hear from GOLD's Manager. Let me keep it short, Mr. Quinten signed me up for 12 months contract stating that I could transfer my membership to any other GOLD's facilities. I mentioned him clearly that I will be moving to Texas in couple of months. Now is the time to move, when I tried to transfer my membership. Mr.Marc the manger apologies me saying they cant transfer my membership and charged me the cancellation fees. So, folks, bottom line, do not trust the sweet words while signing up. Sharing my experience so that, no one gets into this trap again. hope this helps.
Scam alert. They are seriously all a bunch of con artists. Don't sign anything with them unless you fully read it because they do not make you aware of all the unnecessary charges that they are obligated to tell you about. Cancelled my membership and 2 months later I am still getting charges and now I suddenly can't get a manger on the phone. And the many trainers are either unreliable or simply don't do as they promised when they were trying to get you buy the packages. Went through 3 trainers for a simple 30 session package.
Extremely unhappy and inconsistent for a one month membership i purchased.
Trainer cancelled on me twice, the first time, an hour before our scheduled meeting and the second time, no word from him.
Gold Gym had a promotion where you could "bring a friend per visit for the month of July". The first time i brought a friend, Gold Gym gave him a keychain tab with a barcode. The second time we went, I though we could use the same tab but was stopped and was asked to register with name, address and phone #. The third time, I took my cousin and was immediately halted and was told to pay $20 for day pass. I was left in shock, explaining that Gold Gym had a promotion of "bring a friend per visit for the month of July". The man then requested for an ID, i exclaimed, "you guys didn't require the first two time, why now?". He continued telling me because of liability issue which made sense to me. But I had told my cousin to leave the ID home since they didn't ask the first two times since having a wallet in the gym was hassle. When i asked the employee if i could speak to the manager, he exclaimed that he was the regional manager. I was halted on the spot as if he were Gandalf himself and had to return home. Three different employee with three different interaction.
The employees there are very friendly and also relaxed that no one gives a damn. Proper re-training is due so everyone is on the same page and consequences need to be placed.
Small , clean not to busy enought machines n weights for every1 sounds good? None of this matters if they dnt got customer service waiting to talk to the manager over the phone "mark" never answer. Going to dt better.crowdrd but excellent customer service oh cuz is franchise they dnt meet the standards.Or feel like they dnt have to
Great place to workout no waiting for machines clean, and great staff
I received a mailer for free use of the gym for July 2016 and suggesting I may win something if I bring I the mailer. 1 week later, someone called me offering 2 weeks free. I told them that I already had the month of July free and he sounded dumbstruck.
I took the mailer in and "won" a 2 week free VIP membership and redeemed it at this gym. Marc Lemons was pleasant but didn't appear to want to give me information. He stated VIP meant I could just use the facility as a member for two weeks when the website clearly says otherwise. When asked about putting a work put plan together he wanted to sell me training.
I used to be a member of Gold's about 5 years. At that time, I was given an introductory walkthrough and a basic initial workout plan. Today, Marc just showed me where the bathroom was. The people that work there are pleasant enough but being a good person doesn't really matter. It's about making an impact! Ultimately, the staff could use some customer service training.
They're always cleaning the equipment which is the best part about Golds compared to LA Fitness and 24Hour. This gym is a small Golds but has a nice range of free weights, machines and cardio equipment in addition to a nice astro-turf stretch area. The staff isn't overly pushy like some of the newer Golds I've been to. Nice gym overall.
