| Mon | 05:00 am - 10:00 pm |
| Tue | 05:00 am - 10:00 pm |
| Wed | 05:00 am - 10:00 pm |
| Thu | 05:00 am - 10:00 pm |
| Fri | 05:00 am - 09:00 pm |
| Sat | 06:00 am - 08:00 pm |
| Sun | 06:00 am - 08:00 pm |
Very disappointed in how they're handling sign up for classes. Total dishonesty . I've talked to manager on this and no action has been taken.
I am a long time member of this gym. It changed hands several times and each time the service is slowly going bad. Because it is the only women only gym in the area, I keep my membership. There used to be more classes and more variety of classes. The changing rooms need maintenance, equipments need to be renewed. The exercise room could get very slippery. The weights are chipping away. I hope management pays attention to these problems asap.
I would go there to get my muscle.
Tastes good and always clean. Reliably fast service!
Speaking to a representative there just now solidified the other reviews I read earlier. I was, by no means rude or unjust, quite the opposite really. By knowing the who's who in the health and fitness industry, I will firsthand see this facility to its demise...in terms of business that is. The lack of ethics and good measure here are mindblowing. My advice as a much respected fitness professional, choose another facility.
If I could give Total Women zero star, I would. I have Total Woman Irvine membership for about 5 years. They recently changed ownership, raised prices and started some new policies that really make this place unpleasant. They no longer give members the flexibility of using the monthly facial service a few days late or let someone use your monthly service when you can't go.
They changed the computer system and my 17 unused personal trainer sessions disappeared. They said, " I am sorry, but there is no way to trace it." Are you kidding me? That was more than a thousand dollar!
I tried to talk to their manager Rose. But she didn't reply after I called twice. I went to Total Woman Irvine today and tried to talk to Rose. I was told she was on the phone and I would have to wait an hour to talk to her.
After being a loyal customer for 5 years, I just canceled my membership today due to extreme disappointment about their management.
Total Woman has horrible customer service and does not care about their members!
I used to go to their Brea location when I lived in Fullerton and it was a five star spa and gym. I moved to Irvine and I was thrilled to find a Total Woman again, but unfortunately this particular location needs a major update. Most of their treadmills are old and half of them don't work right, their selection of equipment is very poor, and the popular classes are packed. To make matters worst, the spa area is not as meticulous as other locations. The rules are not enforced and some clients seem to do whatever they want without care. For example, there was a lady once shaving inside the jacuzzi, another was drying her clothes in the sauna while making a ton of noise, and a couple of young girls walk in the sauna with their athletic clothes and sneakers while talking on their phone!!!! The idea is to relax and not get frustrated! I am amazed with what people do and how they can trash a place but there has to be a way to update the gym and spa, and enforce some rules. I keep my membership but I try to go during quiet times to avoid the craziness and to find a machine that works.
I used to go to their Brea location when I lived in Fullerton and it was a five star spa and gym. I moved to Irvine and I was thrilled to find a Total Woman again, but unfortunately this particular location needs a major update. Most of their treadmills are old and half of them don't work right, their selection of equipment is very poor, and the popular classes are packed. To make matters worst, the spa area is not as meticulous as other locations. The rules are not enforced and some clients seem to do whatever they want without care. For example, there was a lady once shaving inside the jacuzzi, another was drying her clothes in the sauna while making a ton of noise, and a couple of young girls walk in the sauna with their athletic clothes and sneakers while talking on their phone!!!! The idea is to relax and not get frustrated! I am amazed with what people do and how they can trash a place but there has to be a way to update the gym and spa, and enforce some rules. I keep my membership but I try to go during quiet times to avoid the craziness and to find a machine that works.
Really wonderful facility and staff! I always feel very welcomed.
Really wonderful facility and staff! I always feel very welcomed.
pros:
small gym which makes it less intimidating in my opinion which is a HUGE reason why I go here.
Some staff are nice!
Cons:
Poor quality machines.
Facility often needs repairs that go unseen to for months (see pics)
Some staff are rude
I pay $45 a month here and this place has gone down hill since I started in Dec 2016. The main reason why I stay is because of how small the gym is.
pros:
small gym which makes it less intimidating in my opinion which is a HUGE reason why I go here.
Some staff are nice!
Cons:
Poor quality machines.
Facility often needs repairs that go unseen to for months (see pics)
Some staff are rude
I pay $45 a month here and this place has gone down hill since I started in Dec 2016. The main reason why I stay is because of how small the gym is.
Nice place for woman to work out. Over pressured to join Club. Loved the groupon deal, uncomfortable with over pressure. Otherwise quite pleasant.
So bad place discrimination in it they are so fake and they took more money than i want they said we will give back to you but they didnt they said you supposed the read agreement after i went there five times and they say we are sorry to we supposed the give you that money but they didn't. So the place is so bad i will go to the court for my rights so don't go this place my 10 friends decided to not go too.
I used to love this place! Have been a member for over 15 years and now my account is on a medical hold due to a accident I was in and they accidentally charged me for 2 months. No problem, I called the corporate office to have it corrected and the charges were reversed. But, the money never went it my account. Called again, was told the same thing and still the money never showed up. I have been trying to reach them for over 4 weeks now to get this resolved, calling daily, and leaving numerous messages every single day. Not one single response. Ever. I have even reached HR and explained my story. Still no one has returned my call. I now am left with no choice but to take legal action. I used to be their biggest fan, and recommend them to everyone, but with this type of customer service, I am going to get my money back and move on. Quickly. They have wasted so much of my time and energy, and what they are doing is corrupt. Please do not waste your time or money here. If you have any issues, they will not get resolved. I'm sure they will be closing their doors soon. You can't run a business with that type of customer service.
This place is ripping people off. They charged membership fee after my wife cancelled her membership. Very dishonest business.
Nice place for woman to work out. Over pressured to join Club. Loved the groupon deal, uncomfortable with over pressure. Otherwise quite pleasant.
Nice place for woman to work out. Over pressured to join Club. Loved the groupon deal, uncomfortable with over pressure. Otherwise quite pleasant.
So bad place discrimination in it they are so fake and they took more money than i want they said we will give back to you but they didnt they said you supposed the read agreement after i went there five times and they say we are sorry to we supposed the give you that money but they didn't. So the place is so bad i will go to the court for my rights so don't go this place my 10 friends decided to not go too.
I used to love this place! Have been a member for over 15 years and now my account is on a medical hold due to a accident I was in and they accidentally charged me for 2 months. No problem, I called the corporate office to have it corrected and the charges were reversed. But, the money never went it my account. Called again, was told the same thing and still the money never showed up. I have been trying to reach them for over 4 weeks now to get this resolved, calling daily, and leaving numerous messages every single day. Not one single response. Ever. I have even reached HR and explained my story. Still no one has returned my call. I now am left with no choice but to take legal action. I used to be their biggest fan, and recommend them to everyone, but with this type of customer service, I am going to get my money back and move on. Quickly. They have wasted so much of my time and energy, and what they are doing is corrupt. Please do not waste your time or money here. If you have any issues, they will not get resolved. I'm sure they will be closing their doors soon. You can't run a business with that type of customer service.
I used to love this place! Have been a member for over 15 years and now my account is on a medical hold due to a accident I was in and they accidentally charged me for 2 months. No problem, I called the corporate office to have it corrected and the charges were reversed. But, the money never went it my account. Called again, was told the same thing and still the money never showed up. I have been trying to reach them for over 4 weeks now to get this resolved, calling daily, and leaving numerous messages every single day. Not one single response. Ever. I have even reached HR and explained my story. Still no one has returned my call. I now am left with no choice but to take legal action. I used to be their biggest fan, and recommend them to everyone, but with this type of customer service, I am going to get my money back and move on. Quickly. They have wasted so much of my time and energy, and what they are doing is corrupt. Please do not waste your time or money here. If you have any issues, they will not get resolved. I'm sure they will be closing their doors soon. You can't run a business with that type of customer service.
