A Google User
February 15, 2018 16:38
About the only good thing about this place is its proximity to my office (for which they deserve no credit.) Just for example, there are two rowers in the entire place; one is presently broken and the other is basically inaccessible every evening because there are classes near it. They have a free weights section I normally can't work out in during the week due to classes, overcrowding, and the woeful lack of space. And then at the weekends they are closed at 8:00 p.m. As if that weren't bad enough, I went down at 7:30 p.m. today, and the doors were already locked. If you have any other viable option, take it.
UPDATE: If you do a quick google search, you will see 24 Hour Fitness has been sued in multiple class actions over the years. As I now know, that is because nickel and diming people ("scamming" is not hyperbole) is an integral part of their business plan. Lest I sound hysterical, I am attaching the email chain showing how I was screwed out of 2 months membership through no fault of my own.
I don't live in CA and I was told when I joined that I could freeze my membership no problem, just to send an email to the manager. After 2 years of doing this, I requested a freeze and was charged for 2 months despite multiple emails reminding them I requested a freeze. After weeks more of emails and phone calls trying to get the charges reversed, I was told the manager who agreed to freeze my membership no longer worked there and she shouldn't have made that agreement with me. And it was my tough luck that she made an agreement she wasn't supposed to make.
I was also told by the club manager I had to call customer service to request a refund. But customer service directed me back to the club manager because they said they had no "proof" I requested the freeze. I offered to send them the emails and they told me they weren't authorized to receive emails. But when I sent the emails to the club manager, he flatly refused to issue the refund and told me to call customer service. He also told me I was issued a partial refund which was flatly false. I was issued a partial refund for the unused portion of my membership, which is what the customer service people told me. The club manager said that was a mistake. So basically, the club manager blamed a former employee and customer service rep. for giving me misinformation, but told me it was my problem and he wasn't going to do anything about it. He even pulled out the "look at your contract" spiel (although, if you wanted to be technical, the attached emails are a legally binding contract in California.)
Just mind-blowing to hear things like "oh, she doesn't work here anymore and she shouldn't have agreed to that." Most amazing "go f&*K yourself, we don't care" experience I've ever had in the service industry.