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- Address:17204 Slover Ave, Fontana, CA 92337
- Phone:(909) 357-8000
- Website:https://www.24hourfitness.com/Website/Club/00923
- Rating:2.9
- Hours:24 hours
24 Hour Fitness
Reviews
Rated 2.9/5 based on 27 customer reviews.
Emmanuel Ramirez
March 17, 2020 10:59
Price is too high and they don't offer complimentary towels anymore, and what really gets me mad is that there's ALWAYS something out of service or broken and they take FOREVER to fix it, at least 2 months.
I updated to 2 stars because employees here are really nice, the problem might be a bad management.
Reyna Vasquez
January 20, 2020 13:04
I been coming here over two years . I like the customer service friendly I like that I can work out and clean place music is always pleasant to hear. Today I have a section with one of the trainers love it . Her name is Claudia she was good knowing her knowledge of the equipment to use also very awareness of my needs . Definitely I do recommended her. I will she will be trainer
Black Clover
January 12, 2020 13:30
Been attending this gym since it opened. I've been less and less satisfied overtime with the experience. Barely any staff greets you and they say "have a great day" when you're out the door, at your back, rather than to you, huge difference here. Towels started off complimentary last year, then went to 4 dollars, and then doubled shortly after. Literally no one is going to spend nearly 10 bucks on a sweat towel, c'mon now. Male restrooms can be unsanitary and are not frequently maintained, which should be the case as this gym is packed. Cable machines are faulty that you cant get a proper pec workout without putting more effort on the other arm. Recently, got charged with an annual fee that I'm just becoming familiar with and questioned it with a guy over the phone. Their response was that it was a one time fee per year and i wont have to worry about it for the rest of the year, and apologized but went no further in explaining. Didn't even get an email notification. Swell...
Maria Sanchez
November 30, 2019 10:58
They have good customer service and they care about their clients. I got stuck out with no ride home and was anxious. They went out of their ways to help me with UBER and tried to assist me. The manager and her team was great and kind
Maribel Butler
September 27, 2018 21:48
Customer service OK!
They need to keep their family restrooms in better condition and sauna room and steam room need better maintenance or cleaning they are filthy they smell and the floors are always dirty.
Joe Ramos
August 7, 2018 13:11
I had a HORRIBLE EXPERIENCE here !!!!! My friends who are members asked me to come down and try a free pass to see if I liked this place and then play a little pick up basketball. So I said what the heck, I will try it out. Signed in and I knew I had the get the run down of the place by a sales person. After all, that's what they have to do to get members (I get that and I have no problem with that).
A young man named Sean who said he was the sales manager came out to talk to me and show me around. After taking the tour we headed back to the office area for the final sales push. I have to tell you that this guy was one of the most pushy, unprofessional, undisciplined sales people you could ever meet. Imagine all the bad sales people you have dealt with in your life, imagine the crappy used car salesmen that you have had to deal with or seen in the movies. Now multiply that times 10 and you have this knucklehead Sean I had to deal with.
I questioned why the prices were higher at this gym than at the other 24 hr gyms in the area. That seemed to anger him and believe it or not, he got even more unprofessional. I told him that because I am only really interested in playing pick up ball in the gym. I was probably going to go back to one of the other 24 gyms in the area. He said that they don't have gyms. I told him yes they do, I was a member years ago and played in those gyms. He said I was wrong and picked up the phone and called the other gyms. Guess what, they said they did have basketball gyms. Just for sh#!*s and gigs I asked him if he always treats customers like liars. He said "I just did not believe you" (so I take that as a yes?).
After all this, he still had the unmitigated rudeness to try to still sign me up at this gym. I said " Man, do I get the free pass or not?" He reluctantly gave it to me and I went to play ball in the gym. The 30 mins I spent with this dumb a#!* was the most excruciating 30 mins of my life.
Finished playing ball and decided to go back to the sales area and saw him being a D#!k to another guy. I asked the other girls who worked there if he is always like this or is he having a bad day? They shyed away and did not come to his defense (we all know what that means).
Anyway, I tried to call the main manager Eric a few times to complain about his prized sales manager but he would not take my call. OH WELL thank goodness for YELP!!!!
If you have to join here because this gym is in your neighborhood, see someone other Sean. They all can't be as bad as this guy!!!!!
A Google User
August 7, 2018 13:11
I had a HORRIBLE EXPERIENCE here !!!!! My friends who are members asked me to come down and try a free pass to see if I liked this place and then play a little pick up basketball. So I said what the heck, I will try it out. Signed in and I knew I had the get the run down of the place by a sales person. After all, that's what they have to do to get members (I get that and I have no problem with that).
A young man named Sean who said he was the sales manager came out to talk to me and show me around. After taking the tour we headed back to the office area for the final sales push. I have to tell you that this guy was one of the most pushy, unprofessional, undisciplined sales people you could ever meet. Imagine all the bad sales people you have dealt with in your life, imagine the crappy used car salesmen that you have had to deal with or seen in the movies. Now multiply that times 10 and you have this knucklehead Sean I had to deal with.
I questioned why the prices were higher at this gym than at the other 24 hr gyms in the area. That seemed to anger him and believe it or not, he got even more unprofessional. I told him that because I am only really interested in playing pick up ball in the gym. I was probably going to go back to one of the other 24 gyms in the area. He said that they don't have gyms. I told him yes they do, I was a member years ago and played in those gyms. He said I was wrong and picked up the phone and called the other gyms. Guess what, they said they did have basketball gyms. Just for sh#!*s and gigs I asked him if he always treats customers like liars. He said "I just did not believe you" (so I take that as a yes?).
After all this, he still had the unmitigated rudeness to try to still sign me up at this gym. I said " Man, do I get the free pass or not?" He reluctantly gave it to me and I went to play ball in the gym. The 30 mins I spent with this dumb a#!* was the most excruciating 30 mins of my life.
Finished playing ball and decided to go back to the sales area and saw him being a D#!k to another guy. I asked the other girls who worked there if he is always like this or is he having a bad day? They shyed away and did not come to his defense (we all know what that means).
Anyway, I tried to call the main manager Eric a few times to complain about his prized sales manager but he would not take my call. OH WELL thank goodness for YELP!!!!
If you have to join here because this gym is in your neighborhood, see someone other Sean. They all can't be as bad as this guy!!!!!
Daniel Rodriguez
August 2, 2018 16:35
This gym is huge! However it's still always packed. And in need of more staffing.
A Google User
June 22, 2018 18:39
It's better then planet fitness.
UPDATE: THEY ARE charging extra fees to random members so they can pay people to clean the gym. I don't think it's fair. If you're going to charge one person you should charge everyone equally. I got a letter in the mail I called and that is what they told me. I'm just paying for the membership know where in the plan does it say i have to pay extra to paid people to clean the gym. That is the company job to pay there employee not mine.
The extra fees will be in affect starting July 2018.
Stephany mejia
June 22, 2018 18:39
It's better then planet fitness.
UPDATE: THEY ARE charging extra fees to random members so they can pay people to clean the gym. I don't think it's fair. If you're going to charge one person you should charge everyone equally. I got a letter in the mail I called and that is what they told me. I'm just paying for the membership know where in the plan does it say i have to pay extra to paid people to clean the gym. That is the company job to pay there employee not mine.
The extra fees will be in affect starting July 2018.
William brown
June 19, 2018 01:52
Gym is constantly crowded. Barely any equipment open and weights are all over the place I spend more time searching for weights then I do working out.
Katherin Santoyo
May 3, 2018 11:45
Pretty big and well equipped. But oh lord so packed!!!!! The worst part people are socializing in there and flirting instead of working out.
Stephany mejia
May 1, 2018 15:24
It's better then planet fitness. I wish they would clean the machines more often.
Stephany mejia
April 30, 2018 02:31
It's better then planet fitness. I wish they would clean the machines more often. Everytime I go the machines are dirty or have pre work out powder or protein shake powder whatever people put on the machines. I see a lot girls working their they could atleast put them to clean the machines.instead of just standing their folding the towels.
Erin Santos
April 23, 2018 22:06
I am dissapointed with this location, and it is supposed to be a super sport. This location has the worst restroom maintenance and the group class area has needed new mats for a long time. The weight machines on the gym floor don't seem to be properly maintained or replaced as needed. Makes me appreciate other locations more though. I have waited to post any review thinking someone will turn things around, but when I start considering to sit in traffic longer each day to visit another location it seems I should comment.
Ramiro Ochoa
April 5, 2018 23:49
Nice gym, two pools, private showers and restrooms, it's well matained. (2016)
*Updated 04/2018
Not sure what's been going on, but for the last few weeks, I've encountered filthy restrooms, lockers, and during different times of the day. Also, today, it's what compelled me to update my review, there was no toilet paper on 3 different stalls. Had to drive to Target to take care of business. (I come after work, no time to stop at home). My dues have been going up every year, there's many members here, hire extra people to keep it clean. LA fitness Just opened a new club near my home, might finally cancel this membership if this filth continues. Paying $34 (been a member since 05', been coming here since they opened this location, wouldn't want to cancel but come on, not acceptable)
Fredi Amaya
March 5, 2018 00:16
Awesome place to workout, it has pool to get a nice swim, sauna and steam room for those who enjoy relax your body after the workout and shower rooms. Machines are fine but it'll be nice if they offer you a tour to show more closely their advantage from other gym. Overall, great experience.
A Google User
March 5, 2018 00:16
Awesome place to workout, it has pool to get a nice swim, sauna and steam room for those who enjoy relax your body after the workout and shower rooms. Machines are fine but it'll be nice if they offer you a tour to show more closely their advantage from other gym. Overall, great experience.
Nwww Cwww
January 16, 2018 01:45
Good environment good exercise equipment variety and well maintained!
Rouge Campos
December 31, 2017 16:27
This is by far the worst 24 hours gym I've ever been to. The dumbbells are all over the dam place these ego lifting retards don't put them back on the rack.both men and women...and the2 sets of every dumbbell fitness19 is much cleaner and better organize ...but it's a bit out of the way since this one is just half a block away I deal with it....but get ready for the flood to come after new years this place is Gona be packed like a can of sardines..
Edgar Padilla
October 25, 2017 06:42
This gym is full of creeps. Cannot go there without my wife getting harassed. And to top is off, it's by far the most packed gym I've ever been to. Maybe that's why it smells horrible. Definitely would not recommend. Never again am I coming back.
Angel Flores
October 25, 2017 06:42
Good place but always packed from mon-thursday
Mahmoud Hemood
October 25, 2017 06:42
Ego is the anesthesia that dulls the pain of stupidity. And the staff here (male and female) are empowered by ego. If you enjoy vain a**holes this is the place for you.
Maysam Goudarzi
October 25, 2017 06:42
It's a good gym. I go late around midnight. There are a lot of towels sometimes so I'm not sure if someone is using a machine or if they're just here's who don't pick up after themselves.
That's my only complaint.
Jess n
October 25, 2017 06:42
The night staff that works will like 6 am is awesome and very helpful always smiling and greet you. The morning staff for example Paula are super rude. My self and many people from the local hospital work out here in the morning and she told us with an attitude no towels and said we could wait for 2 hours. No sorry , nothing. I took a few small towels and she mumbles something when I walked away. She always looks unhappy and never greets woman. They should put some of the younger more pleasant staff or someone that actually wants to work here in the front. The showers at times have the same hair balls from the beginning of the week. Pools are cleans and gym is pretty clean otherwise. Love the equipment.
Mahmoud Hemood
October 23, 2017 19:12
Ego is the anesthesia that dulls the pain of stupidity. And the staff here (male and female) are empowered by ego. If you enjoy vain a**holes this is the place for you.
Jess n
November 23, 2016 10:30
The night staff that works will like 6 am is awesome and very helpful always smiling and greet you. The morning staff for example Paula are super rude. My self and many people from the local hospital work out here in the morning and she told us with an attitude no towels and said we could wait for 2 hours. No sorry , nothing. I took a few small towels and she mumbles something when I walked away. She always looks unhappy and never greets woman. They should put some of the younger more pleasant staff or someone that actually wants to work here in the front. The showers at times have the same hair balls from the beginning of the week. Pools are cleans and gym is pretty clean otherwise. Love the equipment.