Kaneisini Tupola
October 25, 2017 06:42
when I first started with them they talked me into getting a personal trainer. I agreed thinking it would help n it was only for a few months. Well things went horrible the first few months and the times I did meet with the personal trainer she was always on her phone texting. She just basically told me to do what exercise, how many reps for how many times while she just kept texting. I let it go at first and the third time I just cancelled it. I also had a membership for the kids club and when I took my daughter the very first time, after my workout, she would not let go of me on the way home. She just kept hugging me. I thought it was odd because she loves that kind of surrounding. I can never workout more than an hour because they claim she was always crying. One day I went to workout, dropped my daughter off, I waited around until I knew she was good. The two workers were sitting on the floor talking. I figured my daughter was good. She was playing and having fun on the slides. After 45 min in my workout I thought to go check on her. I peeked In the door and saw my daughter crying hysterically by the door/gate in the front entrance while the two workers were still sitting their ass' on the exact same spot I left them in. I walked in and one of the workers got up n said she was just about to call me. I said why did you call right when she started crying, n they said she just started. I asked why is she crying, n they said they don't know why, they tried asking her what's wrong, but my daughter didn't respond. Remind you MY DAUGHTER WAS ONLY 1 YR OLD ALMOST 2YRS at that time. I was livid. Made a complaint and they said they would tAke care of it. I figured it won't happen again and I went to workout and I get a call saying my daughter was crying. I seen moms drop their kids off even when they were crying but it looked like the workers knew them personally. I should pay $62 a month just to work out for less than an hour, childcare THAT DONT CARE, and a gym who's just hungry for money. I've attempted to cancel my membership many times and they always made an excuse that I have to come back. I have been with them almost a year and only went for a few months. Even though I've tried canceling they keep giving me excuses that I have to come back. I have been going to ChuzeFitness for about a couple months and let me tell you. I have had NOT ONE complaint about them. They are open 24 hrs, they have a sauna, steam room, massaging and tanning services included in the package and all for just $20 a month. They also have childcare services that I e heard nothing but good things about them. I recently went in today to cancel my membership AGAIN with LA fitness which is what they told me over the phone and when I went In they told me to come back in an hour because there is only one person who does the cancelling. Out of ALL the workers, only ONE person is able to cancel memberships. Smh horrible gym. DO NOT GO THERE! ALL THE FRONT DESK GIRLS HAVE TERRIBLE CUSTOMER SERVICE! Don't waste your money!