| Mon | 05:00 am - 09:00 pm |
| Tue | 05:00 am - 09:00 pm |
| Wed | 05:00 am - 09:00 pm |
| Thu | 05:00 am - 09:00 pm |
| Fri | 05:00 am - 08:00 pm |
| Sat | 07:00 am - 06:00 pm |
| Sun | 07:00 am - 06:00 pm |
Friendly Staff.
Beware, these people have no integrity and treat you terrible. They canceled my appointment one day because the therapist called in sick at which time I needed to reschedule my second appointment of the week which I did. I just received a bill for 35.00 because I rescheduled my appointment but they canceled my appointment earlier in the week and that was ok. What am I missing? I think it is crazy that the don't value my time but there time is more important. I will never return to Physical Edge Under any circumstances. I called and talked to billing at the office and was told that there is nothing she could so I asked if I should send them a bill for my time when they canceled on me and got no response. They really don't care.
Never again will I give then the opportunity to get my money. Terrible service.
Beware, these people have no integrity and treat you terrible. They canceled my appointment one day because the therapist called in sick at which time I needed to reschedule my second appointment of the week which I did. I just received a bill for 35.00 because I rescheduled my appointment but they canceled my appointment earlier in the week and that was ok. What am I missing? I think it is crazy that the don't value my time but there time is more important. I will never return to Physical Edge Under any circumstances. I called and talked to billing at the office and was told that there is nothing she could so I asked if I should send them a bill for my time when they canceled on me and got no response. They really don't care.
Never again will I give then the opportunity to get my money. Terrible service.
Very disappointed in service especially front desk person....waste of my money...I had to pay out of pocket because they don't accept Western Health Advantage...my appointment time was rescheduled four times, first two times they called, third they did not so I had to wait 30 mins and fourth when they called to cofirm and told me the time was changed again.....I had to cancel because I could not reschedule my client appointments.....today I go and gal couldn't find my appointment...she asks the other front desk gal and she says they cancelled all my future appointments when I couldn't go to the prior...no apologies ...I drove 40 minutes in traffic....needless to say will not recommend or go back....the actual physical therapy session was also disappointing...most times they have interns that are not trained themselves showing patients stretches etc....I'm paying $80 for my session I expect a certified PT person...
I went here after several visits to another large PT office where I was very displease. Matt never gave up, was very helpful and tried many things until I saw improvement.
The service was okay. My therapist was friendly and professional, but I stopped going after 2 visits because it was clear to me that what he was recommending didn't match my symptoms. He was happy to tell me it was nerve related and have me do stability exercises. When I left and went to a doctor, it was actually an arterial restriction.
I'm more frustrated with the billing process.
The desk clerk told me my copay was$30 for the initial visit and $15 for follow-ups. That's true, but they never bothered to tell me the total amounts that they were billing to my insurance ($190 and $140), which meant that I ended up owing $150 and $75 after the insurance adjustments.
They also didn't bother to let me know that they charge more for some of the therapists than others, and they set me up with one of the more expensive ones.
If anyone else is curious, I was just told that current base rates are $160 for initial eval, $80 for follow-ups. If you see the owner Matthew Moore, or one of his "students" (I was assigned to a student), the initial fee is $225 and follow-ups are $125.
Very knowledgeable staff.n very nice staff
Very knowledgeable staff.n very nice staff
Very knowledgeable staff.n very nice staff
Very disappointed in service especially front desk person....waste of my money...I had to pay out of pocket because they don't accept Western Health Advantage...my appointment time was rescheduled four times, first two times they called, third they did not so I had to wait 30 mins and fourth when they called to cofirm and told me the time was changed again.....I had to cancel because I could not reschedule my client appointments.....today I go and gal couldn't find my appointment...she asks the other front desk gal and she says they cancelled all my future appointments when I couldn't go to the prior...no apologies ...I drove 40 minutes in traffic....needless to say will not recommend or go back....the actual physical therapy session was also disappointing...most times they have interns that are not trained themselves showing patients stretches etc....I'm paying $80 for my session I expect a certified PT person...
Very disappointed in service especially front desk person....waste of my money...I had to pay out of pocket because they don't accept Western Health Advantage...my appointment time was rescheduled four times, first two times they called, third they did not so I had to wait 30 mins and fourth when they called to cofirm and told me the time was changed again.....I had to cancel because I could not reschedule my client appointments.....today I go and gal couldn't find my appointment...she asks the other front desk gal and she says they cancelled all my future appointments when I couldn't go to the prior...no apologies ...I drove 40 minutes in traffic....needless to say will not recommend or go back....the actual physical therapy session was also disappointing...most times they have interns that are not trained themselves showing patients stretches etc....I'm paying $80 for my session I expect a certified PT person...
The service was okay. My therapist was friendly and professional, but I stopped going after 2 visits because it was clear to me that what he was recommending didn't match my symptoms. He was happy to tell me it was nerve related and have me do stability exercises. When I left and went to a doctor, it was actually an arterial restriction.
I'm more frustrated with the billing process.
The desk clerk told me my copay was$30 for the initial visit and $15 for follow-ups. That's true, but they never bothered to tell me the total amounts that they were billing to my insurance ($190 and $140), which meant that I ended up owing $150 and $75 after the insurance adjustments.
They also didn't bother to let me know that they charge more for some of the therapists than others, and they set me up with one of the more expensive ones.
If anyone else is curious, I was just told that current base rates are $160 for initial eval, $80 for follow-ups. If you see the owner Matthew Moore, or one of his "students" (I was assigned to a student), the initial fee is $225 and follow-ups are $125.
The service was okay. My therapist was friendly and professional, but I stopped going after 2 visits because it was clear to me that what he was recommending didn't match my symptoms. He was happy to tell me it was nerve related and have me do stability exercises. When I left and went to a doctor, it was actually an arterial restriction.
I'm more frustrated with the billing process.
The desk clerk told me my copay was$30 for the initial visit and $15 for follow-ups. That's true, but they never bothered to tell me the total amounts that they were billing to my insurance ($190 and $140), which meant that I ended up owing $150 and $75 after the insurance adjustments.
They also didn't bother to let me know that they charge more for some of the therapists than others, and they set me up with one of the more expensive ones.
If anyone else is curious, I was just told that current base rates are $160 for initial eval, $80 for follow-ups. If you see the owner Matthew Moore, or one of his "students" (I was assigned to a student), the initial fee is $225 and follow-ups are $125.
The service was okay. My therapist was friendly and professional, but I stopped going after 2 visits because it was clear to me that what he was recommending didn't match my symptoms. He was happy to tell me it was nerve related and have me do stability exercises. When I left and went to a doctor, it was actually an arterial restriction.
I'm more frustrated with the billing process.
The desk clerk told me my copay was$30 for the initial visit and $15 for follow-ups. That's true, but they never bothered to tell me the total amounts that they were billing to my insurance ($190 and $140), which meant that I ended up owing $150 and $75 after the insurance adjustments.
They also didn't bother to let me know that they charge more for some of the therapists than others, and they set me up with one of the more expensive ones.
If anyone else is curious, I was just told that current base rates are $160 for initial eval, $80 for follow-ups. If you see the owner Matthew Moore, or one of his "students" (I was assigned to a student), the initial fee is $225 and follow-ups are $125.
I went here after several visits to another large PT office where I was very displease. Matt never gave up, was very helpful and tried many things until I saw improvement.
