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Planet Fitness

24 Reviews
Mon 05:00 am -09:00 pm
Sat 07:00 am -09:00 pm
Sun 07:00 am -09:00 pm
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Planet Fitness inCitrus Heights  

Reviews

Rated 3.6/5 based on 24 customer reviews.
May 18, 2020 16:39

I enjoyed my workout here prior to the epidemic I would recommend Planet Fitness to anyone.

March 17, 2020 20:23

I love planet fitness it's the best been there going in 4 years. It's my gym for life

September 10, 2018 17:45

They dont have the total body enhancement machine at this facility and the cardio area is extremely small. The staff was also unhelpful/slow despite the gym being almost empty; one staff member blatantly ignored me for 10 minutes and two left me waiting at the counter despite making eye contact with me. I will not be returning to this location again nor do I recommend it.

September 3, 2018 12:05

The reason for my one star is do to the poor Front desk customer service and attitude of Jenn Oliver who she calls her self a professional trainer... I have been coming to this gym for quite some time! I usually go early morning around 3am and see the nice hard working staff that are always working hard cleaning the place... That staff I love... But today on Labor Day I encountered nothing but unprofessional staff members and trainers.. As I was super setting and doing box jumps Miss so call trainer Jenn Oliver basically said she was doing a class and needed the box jump and pursed to change the height of my box, I said i only had 3 sets left and told me to take it up with the front desk... And she calls her self professional??? At this point I was upset and told the guy at the front desk and he said i should have looked at the class schedule??? I said to my self wow.... What can these immature college students really do??... They are just on their cell phones, computers and doing nothing but shooting the sh***t... Very different from the hard working morning staff! If only upper management knew how unprofessional the staff at citrus heights really are! Normally the staff will say have a great day as you walk out... Not today! They were only whispering and talking sh**t...

September 3, 2018 12:05

The reason for my one star is do to the poor Front desk customer service and attitude of Jenn Oliver who she calls her self a professional trainer... I have been coming to this gym for quite some time! I usually go early morning around 3am and see the nice hard working staff that are always working hard cleaning the place... That staff I love... But today on Labor Day I encountered nothing but unprofessional staff members and trainers.. As I was super setting and doing box jumps Miss so call trainer Jenn Oliver basically said she was doing a class and needed the box jump and pursed to change the height of my box, I said i only had 3 sets left and told me to take it up with the front desk... And she calls her self professional??? At this point I was upset and told the guy at the front desk and he said i should have looked at the class schedule??? I said to my self wow.... What can these immature college students really do??... They are just on their cell phones, computers and doing nothing but shooting the sh***t... Very different from the hard working morning staff! If only upper management knew how unprofessional the staff at citrus heights really are! Normally the staff will say have a great day as you walk out... Not today! They were only whispering and talking sh**t...

September 1, 2018 12:15

Excellent location and facility. Easy to sign up and absolute ZERO hassle when cancelling membership, which I consider to be a big perk. They don't try to badger you into staying. Only reason we left is another gym was closer and more convenient. Nothing to do with quality of PF.

September 1, 2018 12:15

Excellent location and facility. Easy to sign up and absolute ZERO hassle when cancelling membership, which I consider to be a big perk. They don't try to badger you into staying. Only reason we left is another gym was closer and more convenient. Nothing to do with quality of PF.

August 3, 2018 18:52

Good but machines don't get wiped down every time like they should

July 10, 2018 12:39

Love this gym franchise. Travel extensively and frequently and this gym is my go to gym for their black card experience

June 15, 2018 21:15

Good price. Easy to get on the equipment. Not terribly crowded. Clean

May 25, 2018 11:00

I prefer this gym over Cal Fit merely for the fact that all the equipment looks as statically pleasing. It's a judge free zone. Not to mention how affordable it is and all the other perks you get with membership

May 7, 2018 10:03

Not a fan of this location. First thing you see on Google maps is they aren't open 25 hours a day, but then when you go, the sign in front says "staffed 24/7, so that kind of sucks. I base my reviews on shower head quality. Yeah. I travel for work a lot and usually just use the closest planet fitness. They have installed these "water saver" heads. Yeah, we know how good those are. They do it because they are cheap, not because they want to help the environment. It's like showering with a laser gun shooting at you. At least it's not a hot laser, because they have luke-warm water at best, which is a great way to breed foot fungus.

They have these mats that feel and look like kinky pubes (and even managed to stab the sole of my foot at just the right angel), and I guarantee that that is what most of the mat is now made of! It wouldn't be terrible, but they don't have a single shelf to put your things! Put your soap, your shampoo, your shave gel all on that warm, fungusy, pubey, luke-warm green house of a shower floor. No thanks.

I guess the one, if there was, a plus side, is that the shower stalls are HUGE! So of you're a really big person and are concerned about showering space, well you'll certainly be comfortable.

This has to be the most dangerous planet fitness I've ever been to that is this gross. I feel like I'm going to catch something here, so sadly, I have to commute an extra 3 miles to go to one farther south just because it's more convenient (24/7, good showers, open parking lot) and I don't feel like I'm going to catch something there.

March 4, 2018 15:50

I have really enjoyed being a member. I think they have a great variety of equipment. I like the atmosphere. I'm upgrading to the Blackcard member I can bring my daughter as a free guest.

February 21, 2018 12:33

I went in with the intent on getting a membership I had planned on signing online however I figured in person if there was a potential for a rep to get a commission I was open. I spoke with Kelsey who was great gave me a great tour however upon signing up I realized the electronic signature is different than the printed paper. Particularly the $58 cancellation fee. Both Kelsey and manager Jesse tried to assure me that that $58 was not relevant I explained that My Signing that electronic signature would make it relevant and I requested that I sign a paper version so that the $58 would not be included. What started out as a cordial conversation turned into Jesse the manager pretty much dismissing me and moving me along because I wanted an alternative to signing the electronic signature. I was in PF for all of 20 minutes including the tour and getting dismissed.
I had already given my routing number bank number driver's license so again the intent was to purchase however the dismissal without even attempting an alternative such as me signing a paper contract was inappropriate particularly because I was willing I just didn't want to sign the electronic. VERY RUDE and NOT PROFESSIONAL AT ALL!

It is particularly relevant to me because I'm only temporarily and indefinitely in the area. I primarily live where there aren't any planet finesses in my general area. At this time I'm not sure if I'll be here for 1 month to 3 months so a $58 isn't really strong return of investment if I end up only staying for only one month. I reached out to corporate a while back and they replied that they let the franchise owners know, however I never heard from them...epic fail.

February 21, 2018 12:33

I went in with the intent on getting a membership I had planned on signing online however I figured in person if there was a potential for a rep to get a commission I was open. I spoke with Kelsey who was great gave me a great tour however upon signing up I realized the electronic signature is different than the printed paper. Particularly the $58 cancellation fee. Both Kelsey and manager Jesse tried to assure me that that $58 was not relevant I explained that My Signing that electronic signature would make it relevant and I requested that I sign a paper version so that the $58 would not be included. What started out as a cordial conversation turned into Jesse the manager pretty much dismissing me and moving me along because I wanted an alternative to signing the electronic signature. I was in PF for all of 20 minutes including the tour and getting dismissed.
I had already given my routing number bank number driver's license so again the intent was to purchase however the dismissal without even attempting an alternative such as me signing a paper contract was inappropriate particularly because I was willing I just didn't want to sign the electronic. VERY RUDE and NOT PROFESSIONAL AT ALL!

It is particularly relevant to me because I'm only temporarily and indefinitely in the area. I primarily live where there aren't any planet finesses in my general area. At this time I'm not sure if I'll be here for 1 month to 3 months so a $58 isn't really strong return of investment if I end up only staying for only one month. I reached out to corporate a while back and they replied that they let the franchise owners know, however I never heard from them...epic fail.

February 7, 2018 11:00

Great place. Staff is awesome, very knowledgeable, and they have a trainer there on certain days, if that's something you want to try.

November 26, 2017 01:04

Love price and location. Wish they were open 24hrs on weekends and had better tanning booth rooms. This location doesn't have total body enhancement booth :( been going here for over a year and have never had any issues with safety and security I have never thought people in location appeared low class like other reviewer stated...no contract for membership so for $10 give it a try and you can always cancel if you feel otherwise

October 25, 2017 14:14

Been a member on and off for years. Great staff and you can't eat the price. No classes or pool is the downside. But $10 a month is a great price for circuit training and free weights. All the popular cardio machines and tanning.

October 25, 2017 14:14

I literally don't have too tell you how sad this place is , the staff will kick you out if your attractive or wear a spaghetti top . It is literally the worse place ever ., i came too this place with a girlfriend and I wanted to run out multiple time's because it was so gross and soo full of low class trashy people that don't even know how to clean their selves lol #LiterallySoSad

i am going too stick with my new years resollution and stay at Life Time Athletic in Roseville and continue getting fit and living a healthy life .

if you don't believe me , just look at the review from my friend , Amber Willis . She was ROBBED at this gym and the manager could care less literally . don't be the next one too get robbed or maybe murdered because of all the low class people this place attracts it is literally a ticking time bomb .

October 25, 2017 14:14

I used to love this Gym and only have been to this location a handful of times! But I am now having major issued with Planet Fitness and the way they handle their customers and memberships! I was robbed leaving my last visit to a Planet Fitness! I no longer feel safe going to this gym and planet fitness could care less! They still want me to pay to go a gym I no longer feel safe goin to or pay to cancel my membership! If it were up to me i would like to keep my membership but how is it my fault you put your gym in an unsafe location!

October 25, 2017 14:14

Austin was an amazing help! I had so many questions and he answered every single one even without having to look up my account! Excellent Customer Service! Keep it up PF!

October 25, 2017 14:14

This is my first gym and I love it. The staff is awesome, kind and very helpful. It is very clean and well kept. Machines are up to date and easy to use.
I love the hydromassage beds. The staff is always ready and happy to help with whatever you need.

October 10, 2017 12:51

Austin was an amazing help! I had so many questions and he answered every single one even without having to look up my account! Excellent Customer Service! Keep it up PF!

January 31, 2017 12:06

Welcoming place where they get to know your name. Great price, comfortable environment.

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