paul takemoto
September 7, 2018 19:28
Nice place to work out, but the trainer that sold us our memberships (4) said it came with 12 personal training sessions. We only got 2. The bad part was when I showed up for the 3rd session and they said Sorry Dude, you only paid for 2..kind of embarrassing and we felt lied to. Talked to the manager..he said no. No compromise and no satisfactory resolution.
Added later:
Trainer said to us we would get 8 training sessions and four more if we signed up that day . When we were denied 3rd training session from the trainer at the front desk, we asked to speak to the manager. We talked to someone who claimed to be the manager but did not ask for his ID or anything. If you want to just add the training sessions on our account, we will be happy to change this review. We cannot post our phone number on a Google review, but will update it next time we visit the gym.