| Mon | 05:00 am - 12:00 am |
| Tue | 05:00 am - 12:00 am |
| Wed | 05:00 am - 12:00 am |
| Thu | 05:00 am - 12:00 am |
| Fri | 05:00 am - 12:00 am |
| Sat | 07:00 am - 09:00 pm |
| Sun | 07:00 am - 09:00 pm |
Sketchy business practices and poor facility compared to other locations.
Transferred to this gym from the Montclair location about 6 months ago. The facilities are not as nice and they have fewer equipment options, and less space for things like stretching or free lifting.
I transferred to this location after moving, instead of the Pasadena location which is closer to me, because this one is in the same network and it wouldn't require me to sign another year contract. I also didn't know if I'd be staying in Pasadena so I triple checked with the person who set me up here that I'd be kept on month to month and could cancel when needed. I'm now trying to cancel my membership since the lack of good equipment keeps me unmotivated to go. It turns out the employee who signed me up did put me on a new year long contract, despite me already being month to month at Montclair and telling him I needed to stay on that. They verbally read you the contract and have you sign a pad rather than the actual contract so I had no idea he was telling me something different than what I was signing.
I've been trying to get this worked up to cancel for about a month now, I've gone in person twice and called multiple times and can never speak with a manager. The person I spoke with at the desk acknowledged that the employee who signed me up likely did it this way to get the sign up bonus because they work on commission. Now I'm stuck paying out the last 6 months of my contract because they have sketchy business practices that allow for that. I know gyms like this have a history of this kind of thing but didn't realize the extent. Golds is franchised so there's absolutely no corporate office to contact for help either
This location was bad in management several months ago, it seems a little better I hope. Towels still very old and rough. I know this is a family owned business, think very small and narrow even they open up several new location. I am just wondering if this company has any foreign money involved........
Fitness consultant was nice. However this place is full of black hair people due to Asian community, at least that won't make you feel embarrassing working out. They have special deal $20 a month with no admin fees.
Do not do business with this gym, they are terrible at communicating unexpected fees etc. I tried to cancel my membership today because of the unexpected fees, I was only keeping my membership active because the monthly dues were low, now they won't allow me to cancel until I pay the fees and the dues for the next month. I tried calling corporate and can't get a human being on the phone who can help me. I do not appreciate that they are holding me hostage with bogus fees beyond the normal dues just to cancel a membership at a gym I haven't even gone to in at least six months. I will not be doing business with Gold's at any point moving forward.
Do not do business with this gym, they are terrible at communicating unexpected fees etc. I tried to cancel my membership today because of the unexpected fees, I was only keeping my membership active because the monthly dues were low, now they won't allow me to cancel until I pay the fees and the dues for the next month. I tried calling corporate and can't get a human being on the phone who can help me. I do not appreciate that they are holding me hostage with bogus fees beyond the normal dues just to cancel a membership at a gym I haven't even gone to in at least six months. I will not be doing business with Gold's at any point moving forward.
The company I work for offers a discount on memberships for this gym. I joined & signed up for personal training. I had to cancel both in less than a month due to a great lack of professionalism from some of the staff. I was specifically dismayed by the comments of an employee named Johnny. He was extremely rude. I have since joined the UFC Gym in Rosemead and am much happier with my membership & personal training there.
The company I work for offers a discount on memberships for this gym. I joined & signed up for personal training. I had to cancel both in less than a month due to a great lack of professionalism from some of the staff. I was specifically dismayed by the comments of an employee named Johnny. He was extremely rude. I have since joined the UFC Gym in Rosemead and am much happier with my membership & personal training there.
Worth the extra money, super clean, cleanest gym I've been to and I've been to several. Doesn't smell like a gym. I just wish they had their own private parking lot instead of sharing with the mall.
Worth the extra money, super clean, cleanest gym I've been to and I've been to several. Doesn't smell like a gym. I just wish they had their own private parking lot instead of sharing with the mall.
Great staff. Clean. Equipment always properly maintained. Weights always put away. And man th more reasons why I love training here.
Beautiful gym aesthetically, however run by idiots. Don't ever give them your bank info....Total nightmare! Called to pay one month on my girlfriend's account and ended up on a recurring billing cycle had to claim fraud and cancel card.....you've been warned. Manager is never in and won't return phone calls.
Jacuzzi, steam room, and towels that's it. others are just ok and still costly than my _ _ fitness, with a swimming pool.
Jan 15 2018 update, I got membership for 19.99. Now there's something good.
My complain letter to the company .
Date: Jan 12 ,2018
To whom it may concern:
I have complained to 3 managers at Arcadia gym about the issue witch concern everyone' health both staffs and customers a month ago.
The employee always vacuum the room, floor and cardio cinema at rush hour during the day when we, the customers are working out or running. I had to walked away when they clean the air duct one time! I suggested to 3 managers to switch cleaning time to opening or closing hour,or use wed mop to clean the mat in cardio room but they continue ignore my request.
The employee was so rude and not willing to cooperate when I request him to stop vacuum, he ignore my request and kept going until I unplugged the vacuum. The employee said," many customers complain the same thing, but the manager always ask him to do it."
Sounds like his job is to please manager and keep his job not to serve the customers. After that they continue vacuum the floor when clients are present during the day.
I believe as a customer, we all paying membership at your health club and expecting a healthy environment and satisfying service which this Arcadia location all failed. The dust from cleaning residue and unsealed vacuum can cause serious health issue, allergy reaction, asthma attack, even lungs infection...
If you are not gonna make correction or change, I will pursue legal action to protect customers right.
What is your response to my request?
Thanks.
They clean the Air conditioning duct scream when customers are working out during the day. We breath in all the macro-tiny dust!! After I complain about it they never made any change.
And They continue vacuum the room and Cardio cinema while customers are working out !!! We all freath in the dust leaked out of the vacuum.
Notified the managers many times, suggested them to use wet mop or do cleaning jobs at early open hour or before closing hour...still NO change! According to the employee, there are numerous same complaints, the managers just simply do not care about customers health! The dust can cause severe allergy reaction and infection to the respiratory system. When I asked the worker to stop, the worker simply replied,"sorry my manager ask me do it, I have no choice." and ignore my request.
I guess until one day the worker or customers file classic lawsuit this gym will make a change.
This gym used to be top notch! The price to get a membership here was also very expensive! Due to the extreme cost of membership, the gym was not as crowded and there were always machines available.
Now that the cost for membership isn't as high, the gym is quite crowded and very lively!
The amenities that were offered at this gym was also really nice as well. My favorite was the eucalyptus steam room! It was very nice to sit there after a workout. Unfortunately, they no longer have the eucalyptus steam room, now it's just normal. Which is still nice, but that eucalyptus was really just amazing. It was a nice relaxing treat after working out! I can't talk about it enough! I mention it every time I get the chance to talk about it, it's a shame that they no longer offer it...
I enjoy the classes here, though it is difficult to snag a spot sometimes, so show up early! The staff is overall friendly, and it's decent for a gym!
The gym is clean overall, and the staff is seen in the restroom and gym floor cleaning all the time!
Be on the lookout for those specials, and if you do join, say I referred you~
This gym used to be top notch! The price to get a membership here was also very expensive! Due to the extreme cost of membership, the gym was not as crowded and there were always machines available.
Now that the cost for membership isn't as high, the gym is quite crowded and very lively!
The amenities that were offered at this gym was also really nice as well. My favorite was the eucalyptus steam room! It was very nice to sit there after a workout. Unfortunately, they no longer have the eucalyptus steam room, now it's just normal. Which is still nice, but that eucalyptus was really just amazing. It was a nice relaxing treat after working out! I can't talk about it enough! I mention it every time I get the chance to talk about it, it's a shame that they no longer offer it...
I enjoy the classes here, though it is difficult to snag a spot sometimes, so show up early! The staff is overall friendly, and it's decent for a gym!
The gym is clean overall, and the staff is seen in the restroom and gym floor cleaning all the time!
Be on the lookout for those specials, and if you do join, say I referred you~
Nice place and has everything that I needed. It does get busy from time to time and it's better to avoid these hours.
Jacuzzi, steam room, and towels that's it. others are just ok and still costly than my _ _ fitness, with a swimming pool.
Great Gym. Thanks Matthews for the Personnel Training Sessions. You are great.
Group Training Sessions are awesome, many thanks to great trainers Eric, Jane, Shanna.
Had so much trouble canceling my membership. They would tell you that you have to cancel it in person but in fact they CAN do it over the phone. They just want your money. I would not recommend this gym.
Decent gym! The equipment is quite nice and the members here are considerate in re-racking their weights, which saves a lot of time for me.
It's a small space, and compound that fact with LOTS of people after, this place becomes a hazard when it's crowded.
I highly recommend avoiding the 5pm-9pm window if you can. It's kinda dangerous during that time.
