| Mon | 04:30 am - 10:00 pm |
| Tue | 04:30 am - 10:00 pm |
| Wed | 04:30 am - 10:00 pm |
| Thu | 04:30 am - 10:00 pm |
| Fri | 04:30 am - 10:00 pm |
| Sat | 06:00 am - 08:00 pm |
| Sun | 06:00 am - 08:00 pm |
Beautiful gym !!! My kids love this place for summer camps they do an weskme job !
I love this place! Very nice and clean and I've done some yoga and some fitness classes and they have been very good. some of their activities are really cool.
Beautiful facility, very worth the money. Friendly staff 10/10
Great gym. Really clean an nice. looks brand new and all the equipment was in great shape.
Always clean and well run. Staff are friendly and helpful. Yoga teachers are all professional and excellent at their job. They keep us motivated and eager to improve. All-in-all The Village is an excellent value.
One of the best gym I have ever been..clean..free complimentary.i got guests pass from my sister.
Lots of hi tech equipment. Clean and professional staff.
Not too bad. Only been a handful times i couldn't work out because nursery didn't have enough staff to watch my kid.
Basketball courts are often taken for private volleyball lessons in the evenings. Not bad for 200 a month membership everything considered
Not too bad. Only been a handful times i couldn't work out because nursery didn't have enough staff to watch my kid.
Basketball courts are often taken for private volleyball lessons in the evenings. Not bad for 200 a month membership everything considered
Great facility, classes are fun, and social opportunities a plenty. This is different as it's a fitness club with great happy hours and opportunities to meet people.
Great facility, classes are fun, and social opportunities a plenty. This is different as it's a fitness club with great happy hours and opportunities to meet people.
Nothing but net! It is my happy place... from cycle to spa to swim....just fabulous!
Nothing but net! It is my happy place... from cycle to spa to swim....just fabulous!
I have been a member of the Village Health Clubs since 2013 and again in 2016 to present. I have visited most of the clubs except for Camelback. Please use caution at this gym if you are a single woman in the training/weight area of the Chandler Ocotillo gym. This gym does not have cameras in this area and on 5/16/18, I was verbally and physically threatened, bullied and intimidated by a married couple while working out there between the hours of 5-6 AM.
Further, they do not provide staff in this area at those hours to ensure that you are safe during your work out and from the inappropriate behavior of other members. When I made a complaint to front desk staff, there were no managers available at the time and the front desk attendant didn't believe me because he knew the other members for the last 4 years.
The response from the GM was minimal in that she contacted the other party and called me back the same day to leave a voicemail before she went on vacation. At the time, I was seeking an apology from the married couple who threatened me and a review of gym etiquette to ensure that the behavior did not happen again. I am aware that there are other managers that the GM (Amy Abernathy) could have assigned to resolve the issue but nothing was offered. Due to the lack of response and resolution, I did not feel safe to attend the gym since the incident. Therefore, I asked for my monthly fee back and to cancel my membership due to not being able to use the facilities due to not feeling safe and no effort on the part of staff to ensure my safety. The response from the company has been minimal and I have not received any of my funds back.
Ladies do not take assume that you are safe at this gym. I understand that you cannot control other people's actions or behaviors at the gym, but the management and staff should be able to provide reasonable security for you with cameras and staff present. Their lack of action and appropriate response has shown me that my safety is not a priority. Use caution - or join a gym that makes your safety a TOP priority!!
Really good treatments and great friendly staff. Love the massage therapists!
Extremely overpriced and mismanaged. Customer service does not apply here. Very dissapointing and dissatisfied with the lack of communication between management and staff. Management will not call you back. All they want are fees and $. Do not join here.
Wow. This club operates on a different level. Every staff member I encountered greeted me and was friendly. Even just walking by the towel desk. I had my first experience at a Village Spa and this was spectacular. The masseuse McKenna was amazing. The spa desk was so friendly and it was HUGE that I could charge tip to my account. Every touch at this club is luxurious. The fluffy towels, tropical scented body products, cool spray in the steam room, and the ambiance of music and outdoor channels on TV.
Wow. This club operates on a different level. Every staff member I encountered greeted me and was friendly. Even just walking by the towel desk. I had my first experience at a Village Spa and this was spectacular. The masseuse McKenna was amazing. The spa desk was so friendly and it was HUGE that I could charge tip to my account. Every touch at this club is luxurious. The fluffy towels, tropical scented body products, cool spray in the steam room, and the ambiance of music and outdoor channels on TV.
*Discrimination Here* I decided to apply for a tour here five days ago online. I ended up not getting one email or phone call back from them at all so I had a friend apply his name and he put in a address for a much more expensive home than my apparently cheap 700K home and guess what he got a call literally the following day from a female so interested in showing him around. I was told by a friend out of surprise that they do background checks and look at your homes prices and location online apparently from a friend that I contacted that used to work there. This place among people and customers has allot of negativity. I can personally see why now. I was going to give them the benefit of the doubt but they obviously proved everyone correct oh remember folks only the best will do here.
*Discrimination Here* I decided to apply for a tour here five days ago online. I ended up not getting one email or phone call back from them at all so I had a friend apply his name and he put in a address for a much more expensive home than my apparently cheap 700K home and guess what he got a call literally the following day from a female so interested in showing him around. I was told by a friend out of surprise that they do background checks and look at your homes prices and location online apparently from a friend that I contacted that used to work there. This place among people and customers has allot of negativity. I can personally see why now. I was going to give them the benefit of the doubt but they obviously proved everyone correct oh remember folks only the best will do here.
*Discrimination Here* I decided to apply for a tour here five days ago online. I ended up not getting one email or phone call back from them at all so I had a friend apply his name and he put in a address for a much more expensive home than my apparently cheap 700K home and guess what he got a call literally the following day from a female so interested in showing him around. I was told by a friend out of surprise that they do background checks and look at your homes prices and location online apparently from a friend that I contacted that used to work there. This place among people and customers has allot of negativity. I can personally see why now. I was going to give them the benefit of the doubt but they obviously proved everyone correct oh remember folks only the best will do here.
Love this place! Beautiful facility, great classes, fun social events, good food and a lovely spa! We are grateful to have the Village so close to our home.
I've been going here for 4 months & honestly this Health Club isn't as great as you would think.
First off you end up paying so much money for such little benefits. You get free water, coffee, & towels, that's about it. You spend your hard earned money on a expensive membership with no little to no value.
Membership department is down right horrible. Kasey & Sterling DO NOT know how to do their job. Kasey can't even lift a finger without running over to Sterling to ask for help, she can't even use her computer to check something without his help (It's actually kind of sad). Sterling is very passive aggressive and always gets his way regardless of your feelings. All the Membership department actually cares about is meeting their quotas & DO NOT care about you. I had to get called into Membership numerous times because "my card wasn't going through" when I had well over $5000 in my account. Their system is so bad and they DO NOT even know of to bill a credit card. It's sad that Management would even hire Sterling and Kasey. If you still end up going to The Village after reading this, you'll always find a Party in the Membership department when you walk in. The Membership depart is horrible and should be changed out immediately with people who actually care and want to provide you with a good experience.
I actually appreciate the other staff there they do good work and are very friendly (because they are mostly nice young kids).
You think if you pay a good amount of money the people would be nicer, NOT. Good majority of the people (not all) are pretty snobby. If you like having people come up to you while on a workout machine and ask you "How much longer will you be?" then this is the place for you. You will find that the people who go to gold's gym to be more considerate that this place. The men's showers are full of used razors and around the lockers there are used towels everywhere. The cleaning staff try's to keep the place clean but sometimes the men that go there are slobs.
Overall, this is a Health Club if you just want to impress some friends.
On the outside this Health Club looks great, but once to go inside you'll find Bad Management, worse Membership Department, and rude people.
Pros: You Feel Expensive, Decent Food, Friendly young workers
Cons: Membership Department, Management, Price you Pay
I hope this review gets to the right people and fixes all these problems
I got a trial membership here and this place sucks. The lady showing me around (I think Casey) kept on bugging me to get a membership and every time I saw her she would be very pushy.
There was a good variety of machines and weights but EVERY gym has that. I felt like if you actually pay to go to this gym you would find some better machines or something.
This gym is a little to expensive for my taste and I think if your just looking to run and do weights you would be financially better to go to another gym (literally 4 gyms within 2 or 3 miles of here)
Not worth the free coffee
The staff is friendly and knows me by name. The club may get busy, but is never crowded and it typically sudsides within an hour or so. My family is healthier and is spending more time together since we got the membership.
Random comments:
I left a complaint in the suggestion box and the problem was fixed within 24 hours and a staff member contacted me to discuss the resolution. I couldn't ask for more!
It's more expensive than other gyms, but you have so many more fitness options than cardio and weights going here! The indoor track and racquet ball courts are awesome to beat the heat in summer!
They keep the facility clean, which can't be said for other gyms in the area.
The cost seems high, but I haven't noticed a net difference in my finances because we changed our lifestyle. Instead of going out to eat and drink multiple times a week, we spend time at the Village and go out less. We still get great entertainment, my budgeting hasn't been effected, and now we look sexy and feel fit when when we do go out!
Only problem I really have is upper middle class folk with entitlement issues, but what can you expect at the price point and location? Most folk here are friendly and good people that are actively working to maintain their health.
This health club and spa may seem like an amazing and wonderful place! And of course I thought so too at first. I have been going to this club for about half a year almost everyday consistently. I was a regular customer here and I am familiar with everyone that works here. I enjoyed using the Village's equipment and services as well as contributing and purchasing a lot of their goods. Until I encountered their unprofessional and extremely rude customer service. I cannot believe the treatment I have received from the people at the membership department. I have not only been contributing and benefiting this health club, but always paid the unreasonable payments monthly without any complaints or problems. I have not only been pulled aside once but two times from my workout due to their own fault and their lack of doing their own job. I clearly remember one of the membership department staff, Kasey Miller, talking down to me and just flat out degrading me, treating me like I was some criminal when I have done nothing but paid my monthly dues, contributed, supported, and utilized the services provided to me. She has treated me and basically saw me as some atm that she can get easy cash out of. I was immensely disappointed, but more furious and disgusted of how the staff can be so aggresive and narrow minded. I just can not believe how they run the place and do their jobs. Honestly, the only decent employees at the Village health club are the front desk and cleaning workers.
This place is a joke and the membership price is ridiculous, if you are a upper middle class like I am. And the fact that they have the audacity to cheat you for more money is just disgusting and outrageous.
Very well-maintained facilities. Tons of stuff to do there. Weight room is a bit lacking for powerlifters, but has everything you need to train as long as you're creative.
Overall, best gym.
The staff is friendly and knows me by name. The club may get busy, but is never crowded and it typically sudsides within an hour or so. My family is healthier and is spending more time together since we got the membership.
Random comments:
I left a complaint in the suggestion box and the problem was fixed within 24 hours and a staff member contacted me to discuss the resolution. I couldn't ask for more!
It's more expensive than other gyms, but you have so many more fitness options than cardio and weights going here! The indoor track and racquet ball courts are awesome to beat the heat in summer!
They keep the facility clean, which can't be said for other gyms in the area.
The cost seems high, but I haven't noticed a net difference in my finances because we changed our lifestyle. Instead of going out to eat and drink multiple times a week, we spend time at the Village and go out less. We still get great entertainment, my budgeting hasn't been effected, and now we look sexy and feel fit when when we do go out!
Only problem I really have is upper middle class folk with entitlement issues, but what can you expect at the price point and location? Most folk here are friendly and good people that are actively working to maintain their health.
I got a trial membership here and this place sucks. The lady showing me around (I think Casey) kept on bugging me to get a membership and every time I saw her she would be very pushy.
There was a good variety of machines and weights but EVERY gym has that. I felt like if you actually pay to go to this gym you would find some better machines or something.
This gym is a little to expensive for my taste and I think if your just looking to run and do weights you would be financially better to go to another gym (literally 4 gyms within 2 or 3 miles of here)
Not worth the free coffee
I've been going here for 4 months & honestly this Health Club isn't as great as you would think.
First off you end up paying so much money for such little benefits. You get free water, coffee, & towels, that's about it. You spend your hard earned money on a expensive membership with no little to no value.
Membership department is down right horrible. Kasey & Sterling DO NOT know how to do their job. Kasey can't even lift a finger without running over to Sterling to ask for help, she can't even use her computer to check something without his help (It's actually kind of sad). Sterling is very passive aggressive and always gets his way regardless of your feelings. All the Membership department actually cares about is meeting their quotas & DO NOT care about you. I had to get called into Membership numerous times because "my card wasn't going through" when I had well over $5000 in my account. Their system is so bad and they DO NOT even know of to bill a credit card. It's sad that Management would even hire Sterling and Kasey. If you still end up going to The Village after reading this, you'll always find a Party in the Membership department when you walk in. The Membership depart is horrible and should be changed out immediately with people who actually care and want to provide you with a good experience.
I actually appreciate the other staff there they do good work and are very friendly (because they are mostly nice young kids).
You think if you pay a good amount of money the people would be nicer, NOT. Good majority of the people (not all) are pretty snobby. If you like having people come up to you while on a workout machine and ask you "How much longer will you be?" then this is the place for you. You will find that the people who go to gold's gym to be more considerate that this place. The men's showers are full of used razors and around the lockers there are used towels everywhere. The cleaning staff try's to keep the place clean but sometimes the men that go there are slobs.
Overall, this is a Health Club if you just want to impress some friends.
On the outside this Health Club looks great, but once to go inside you'll find Bad Management, worse Membership Department, and rude people.
Pros: You Feel Expensive, Decent Food, Friendly young workers
Cons: Membership Department, Management, Price you Pay
I hope this review gets to the right people and fixes all these problems
I've been going here for 4 months & honestly this Health Club isn't as great as you would think.
First off you end up paying so much money for such little benefits. You get free water, coffee, & towels, that's about it. You spend your hard earned money on a expensive membership with no little to no value.
Membership department is down right horrible. Kasey & Sterling DO NOT know how to do their job. Kasey can't even lift a finger without running over to Sterling to ask for help, she can't even use her computer to check something without his help (It's actually kind of sad). Sterling is very passive aggressive and always gets his way regardless of your feelings. All the Membership department actually cares about is meeting their quotas & DO NOT care about you. I had to get called into Membership numerous times because "my card wasn't going through" when I had well over $5000 in my account. Their system is so bad and they DO NOT even know of to bill a credit card. It's sad that Management would even hire Sterling and Kasey. If you still end up going to The Village after reading this, you'll always find a Party in the Membership department when you walk in. The Membership depart is horrible and should be changed out immediately with people who actually care and want to provide you with a good experience.
I actually appreciate the other staff there they do good work and are very friendly (because they are mostly nice young kids).
You think if you pay a good amount of money the people would be nicer, NOT. Good majority of the people (not all) are pretty snobby. If you like having people come up to you while on a workout machine and ask you "How much longer will you be?" then this is the place for you. You will find that the people who go to gold's gym to be more considerate that this place. The men's showers are full of used razors and around the lockers there are used towels everywhere. The cleaning staff try's to keep the place clean but sometimes the men that go there are slobs.
Overall, this is a Health Club if you just want to impress some friends.
On the outside this Health Club looks great, but once to go inside you'll find Bad Management, worse Membership Department, and rude people.
Pros: You Feel Expensive, Decent Food, Friendly young workers
Cons: Membership Department, Management, Price you Pay
I hope this review gets to the right people and fixes all these problems
