Tony Nguyen
June 18, 2018 04:03
Now first and foremost I want to give the staff of LA fitness a 5 out of 5 stars for friendliness and cooperation and the actual management of the facility 1 out of 5 stars. The reason I want to post this rating is, I was and still am, very furious with them and their personal training sessions.
How it started was I was very optimistic and motivated in what my goals were; getting healthy and finally obtaining a beach body. That never happened. I approached one of the members to briefly show me an exercise to better work my grip/forearm, instead they sold a personal trainer claiming that they can "get me stronger and get me 6 pack abs", they did not. After a few months with the trainer I felt that, that was enough and I didn't want to do it anymore and I requested to cancel the personal trainer KNOWING THAT I HAVE TO BUYOUT. I felt good about the program, nothing wrong with it, it was just that I didn't want to pursue it anymore and was committed to do the buyout. The fitness manager named Sharon called me and did everything in her power to hold me into the program. She didn't want me to quit even though I told her it was enough and I was more than willing to buyout. She didn't do anything about it, instead she tried to sell me a "master trainer program". She obviously didn't get the memo. At this time, I was pretty aggravated about the situation. The fitness manager didn't want to help me but wanted to sell me another program, the trainers couldn't do anything about it and left me alone with these sessions. What else could I do? These guys are money hungry and didn't care about their customers, I was given terrible customer service on a corporate level.
Now I do want to say that the staff members at LA fitness were at least nice and were pretty down to earth. I told them my situation and they tried to comfort me saying that I should just get these sessions over with and to never come back. The trainers I had were very understanding and pretty much did whatever I wanted. They knew I was pretty angry every time I came in. Also, I do want to point out that these staff members are not getting the best treatment either. They're getting underpaid and overworked. I can't go into details on how so, but I know that compared to the members I worked with in the beginning until now, most of them have changed saying how they disliked working there.
To sum this all up, I want to say that LA fitness IS NOT A BAD GYM. The corporate decision is whats making them terrible and they're out to do whatever and say whatever they can to take your money. The staff members are great and they'll definitely help you out but don't expect them to jump hoops for you.
SHARON is the FITNESS MANAGER of LA fitness and highly advise anyone to NEVER SPEAK TO HER. She will give you terrible customer service and will try her absolute best to take your money.
Thank you to anyone that read this review and I do hope you found it helpful in anyways and do pardon my grammer, I was never good at the English language.