Moniphal Bing
April 5, 2018 16:32
Great coaches with strong knowledge of fitness and training. Good facility and equipment for all-level trainees. Poor warmth and interpersonal relationship with clients. I've finished my introductory lesson with them, and I didn't received any praises, complement, or simply a "high-five."
What I like:
The coaches are very meticulous and patient in teaching me how to do the proper form. I've gained a lot of good knowledge regarding to the science of mobility, balance, strength, and flexibility. Learning the complexity of doing the squat, deadlift, pull-up, cleans, and other calisthenic workouts have awakened new thoughts about my fitness level. I've been an enthusiastic fitness lover for over ten years, and I didn't know I was doing it wrong from the beginning. Heck, I'm serious athlete who is striving to be greater someday. I wish I can continue to learn more about their wisdom and knowledge, but...
What I didn't like:
Despite of their respected knowledge and experience, there is lack of enthusiasm and energy into the subject. I've expected a lot of passion of these staff members since it is part of their career. As I've mentioned earlier during my introductory lesson, there are lack of praises. The coach only gave me critique and criticism. And, that's it. Like a Microsoft Word who only just correct spelling and grammar. My last private lesson was ended shortly to be 50 minutes long instead of an hour long (I've invested the private lesson to be 60 minutes long), and the coach should at least uses the last 10 minutes to have an open conversation or continue to work with me until my appointment is over. Instead, the coach ended quickly and trying to sell me other services that are available to me. Nevertheless, in my second appointment, my coach was 5 minutes late. Punctuality is also a problem.
Conclusion
I really encourage the club to take their clients' expectations very seriously. I'm not just only investing for great results and amazing athletic performances. I want to invest something that can give me that journey and sadly, I don't see a lot of future with them based on my first impression. Good thing I try it out first, before signing any contract.
Pros:
-Knowledgeable and experienced coaches
-Great equipment
-Various type of services to benefit the client's needs in term of fitness level
Cons:
-Punctuality
-Lack of open discussion
-No warmth or welcoming atmosphere
I really hope they are reading this feedback. I was feeling hesitant to make this review public. However, not all fitness club is perfect and I hope this feedback can make a huge difference that would benefit their small business in a long run. This is simply not a rug you should keep sweeping underneath. This is something for the club to overcome their problem to better their client's expectation and impression.