Amelia Reynolds
April 3, 2018 12:25
Decent facilities, but pretty bad customer service. Of all of the LA Fitnesses that I've been to, this one has the best stuff, and I've never had to wait for a machine, even when it's crowded. I often have to wait for a lane at the pool, but that makes sense, considering that there are only three lanes so only 6 people can swim at a time. However, I've been trying to downgrade my membership to a single club, and I have had so much trouble trying to get someone to get back to me. I've called them three times, each time someone saying that I'll get a call back (and I haven't). I've gone in person, and when the person at the front desk couldn't help me, I was directed to someone else, and that person couldn't help me either. I was told that the operations manager has to be the one to downgrade my membership, but I have yet to hear from them and it's been three weeks of trying. Very frustrating.