Will Merritt
May 22, 2018 00:25
I have been an LA Fitness member for about 15 years, visited clubs in different states and this place has the worst and most unprofessional service.
Tonight I was stretching out and a young male employee walks up to a woman on a machine and starts talking with her like she's a friend. He asked her about her getting into a bikini and if she had a boyfriend. He could not have known her at all. This sexual harassment, predatory behavior seemed so natural for him.
I left the club and when I arrived it occurred to me I had forgotten my headphones. I called the location and another young man answered the phone and I asked if he could check if they were by the mats where I was stretching. He said he couldn't leave his desk for a moment to check. He said everyone else was busy but someone would check and call back in 5-10 minutes.
You guessed it. 10 minutes later I called back and and got the same young man. He said everyone was still busy. I asked if they were really busy or were they on the floor flirting with girls? He said they were "busy selling to customers but thank you.", in a belligerent tone. He said he would have someone call me back when someone had a chance to look.
Knowing there would be no help in return, I drove back down there and it took me 10 seconds to walk in the club and grab my headphones. I walked back up to the front desk. He said that the GM looked for them but he couldn't find them even though they were out in plain sight. Why didn't someone call me to update me? Why didn't someone call to ask what my headphones looked like and where I might have left them? The answer is, they just don't care or know how to care. We all know that customer service starts from the top, too. This is why I didn't mention anything to the GM.
The utter lack of service and possible lying was not a first for the LA Fitness locations in this area but this was a gross example. When I mentioned the harassment of that lady he said that the behavior was "disrespectful" but he made no effort to learn more. If no one there was capable of taking 10 seconds to walk over to see my headphones, I cannot imagine the respect and dignity of me or the women there were of any more importance.
To the young man I talked to, if you don't learn from this then look forward to a life time career of greeting people and folding towels.