Reviews

Rated 2.8/5 based on 18 customer reviews.
July 10, 2019 02:23

Staff was really nice and class was good, it was a full body workout and i really liked how they turn the lights down. But i dont care for how loud the music is. I'm very thankful they offer earplugs but i wish i didnt have to wear them.

June 22, 2019 10:38

Really fantastic work out, the staff are great. I really like Earl, Jenna and Chelsea, each are different but all lead a very hard, fun workout!!!

May 3, 2019 00:36

Went for the first time and I'm pretty underwhelmed with my experience. The staff was super friendly and they helped me set my bike up which is great, so I have nothing bad to say about that. But as others have said, it is tricky to follow along in the beginning. The music is also overwhelmingly loud which made it impossible to hear the instructor. Honestly my ears are still ringing, and it seemed like a dangerous level of volume. The room is also kept pretty hot, which makes you sweat a ton and makes you feel like the workout was a lot harder than it actually was. Maybe I need to give it another try, but seems like people go here just to be seen, rather than get a true workout.

August 6, 2018 02:46

If you've been yearning for the smell of the elitists sweat, your struggle is over, you've found the perfect place. For a nonsensical $30/hour, you can skip cycling the PNW trails and instead pack yourself with another 40 souls into a dark room the size of a studio, your nose 2 feet away from someone's bottom (unless you're in the first row) for 45 minutes of motivational screams. Stars are for good music, impeccable lockers and the unique feeling of luxurious tormentation.

August 6, 2018 02:46

If you've been yearning for the smell of the elitists sweat, your struggle is over, you've found the perfect place. For a nonsensical $30/hour, you can skip cycling the PNW trails and instead pack yourself with another 40 souls into a dark room the size of a studio, your nose 2 feet away from someone's bottom (unless you're in the first row) for 45 minutes of motivational screams. Stars are for good music, impeccable lockers and the unique feeling of luxurious tormentation.

April 1, 2018 17:36

An amazing experience! Hit me on so many levels, great workout and atmosphere. Big shout out to EARL for delivering my first Soul Cycle.

April 1, 2018 17:36

An amazing experience! Hit me on so many levels, great workout and atmosphere. Big shout out to EARL for delivering my first Soul Cycle.

October 25, 2017 11:42

I have been purchasing classes at this studio since March and I recently had to cancel my class(sort of) last minute. As I call to cancel, everything sounds fine as this is a waitlisted class so it will fill up quickly regardless. However, when I went to check my account after the phone call they hadn't credited the class back to my account, which in our phone conversation sounded like they would have been able to. So I called again to ask why they hadn't refunded the class since I wouldn't be able to make it and the male I spoke to on the phone asked me why I was cancelling and what my reason for not making the class was. The reason I was cancelling was very personal and the fact I even had to explain why I was cancelling was ridiculous! Just for a $25 class. I'm extremely disappointed in the customer service I received and will not be buying anymore classes from this studio.

October 25, 2017 11:42

Intense, energizing and crazy good fun. Jenna is amazing and highly recommended if you're just starting out

October 25, 2017 11:42

As a person coming in for the first time the staff knew I have never been here before, but after that I wasn't told where to go or what to do. A few things I expected from the instructor or anyone (1) Spend 15 seconds up front explaining to everyone how to adjust their seat. They know there are new people in the class, then why not take a few seconds to explain it? Form is important. (2) As a new rider, what does 'LEFT', 'RIGHT', 'DOWN' mean? Am I moving my head, my hips, my arms, standing up, NO IDEA. I still don't know after the class. I was told by someone it took them THREE visits to get and understand what to do. Why do I have to pay for additional classes to achieve this, rather than get it the first time? I didn't have a chance to ask the instructor, and by the time I'm finished with the class what's the point? My money has already been taken and I don't want to spend more just to figure it out on my own. Isn't that what I'm paying Soul Cycle for?
The atmosphere (beside being able to smell the person next to you)and instructor are great, but the new rider experience is non-existent. If it were great I would be back, and recommend this to others, but unfortunately it's not and I have to say it for how it is so that others will know.

October 25, 2017 11:42

We planned a girls' event at this location. We arrived exactly 1 min after the cutoff time (bad traffic that day) and we were literally running to make it on time. Some of the girls made it on time and checked us in. When we went in, the staff were super rude and they didn't let us in the class, because of "safety issue" - claiming that the class heart rate was already elevated. We told them we've been running to reach on time, we already have an elevated heart rate and we could totally catch up. They went on saying that we are now 15 mins late and they cannot let us in, period.

October 14, 2017 16:31

We planned a girls' event at this location. We arrived exactly 1 min after the cutoff time (bad traffic that day) and we were literally running to make it on time. Some of the girls made it on time and checked us in. When we went in, the staff were super rude and they didn't let us in the class, because of "safety issue" - claiming that the class heart rate was already elevated. We told them we've been running to reach on time, we already have an elevated heart rate and we could totally catch up. They went on saying that we are now 15 mins late and they cannot let us in, period.

October 14, 2017 16:31

We planned a girls' event at this location. We arrived exactly 1 min after the cutoff time (bad traffic that day) and we were literally running to make it on time. Some of the girls made it on time and checked us in. When we went in, the staff were super rude and they didn't let us in the class, because of "safety issue" - claiming that the class heart rate was already elevated. We told them we've been running to reach on time, we already have an elevated heart rate and we could totally catch up. They went on saying that we are now 15 mins late and they cannot let us in, period.

July 11, 2017 15:55

As a person coming in for the first time the staff knew I have never been here before, but after that I wasn't told where to go or what to do. A few things I expected from the instructor or anyone (1) Spend 15 seconds up front explaining to everyone how to adjust their seat. They know there are new people in the class, then why not take a few seconds to explain it? Form is important. (2) As a new rider, what does 'LEFT', 'RIGHT', 'DOWN' mean? Am I moving my head, my hips, my arms, standing up, NO IDEA. I still don't know after the class. I was told by someone it took them THREE visits to get and understand what to do. Why do I have to pay for additional classes to achieve this, rather than get it the first time? I didn't have a chance to ask the instructor, and by the time I'm finished with the class what's the point? My money has already been taken and I don't want to spend more just to figure it out on my own. Isn't that what I'm paying Soul Cycle for?
The atmosphere (beside being able to smell the person next to you)and instructor are great, but the new rider experience is non-existent. If it were great I would be back, and recommend this to others, but unfortunately it's not and I have to say it for how it is so that others will know.

July 11, 2017 15:55

As a person coming in for the first time the staff knew I have never been here before, but after that I wasn't told where to go or what to do. A few things I expected from the instructor or anyone (1) Spend 15 seconds up front explaining to everyone how to adjust their seat. They know there are new people in the class, then why not take a few seconds to explain it? Form is important. (2) As a new rider, what does 'LEFT', 'RIGHT', 'DOWN' mean? Am I moving my head, my hips, my arms, standing up, NO IDEA. I still don't know after the class. I was told by someone it took them THREE visits to get and understand what to do. Why do I have to pay for additional classes to achieve this, rather than get it the first time? I didn't have a chance to ask the instructor, and by the time I'm finished with the class what's the point? My money has already been taken and I don't want to spend more just to figure it out on my own. Isn't that what I'm paying Soul Cycle for?
The atmosphere (beside being able to smell the person next to you)and instructor are great, but the new rider experience is non-existent. If it were great I would be back, and recommend this to others, but unfortunately it's not and I have to say it for how it is so that others will know.

May 22, 2017 18:45

I have been purchasing classes at this studio since March and I recently had to cancel my class(sort of) last minute. As I call to cancel, everything sounds fine as this is a waitlisted class so it will fill up quickly regardless. However, when I went to check my account after the phone call they hadn't credited the class back to my account, which in our phone conversation sounded like they would have been able to. So I called again to ask why they hadn't refunded the class since I wouldn't be able to make it and the male I spoke to on the phone asked me why I was cancelling and what my reason for not making the class was. The reason I was cancelling was very personal and the fact I even had to explain why I was cancelling was ridiculous! Just for a $25 class. I'm extremely disappointed in the customer service I received and will not be buying anymore classes from this studio.

May 22, 2017 18:45

I have been purchasing classes at this studio since March and I recently had to cancel my class(sort of) last minute. As I call to cancel, everything sounds fine as this is a waitlisted class so it will fill up quickly regardless. However, when I went to check my account after the phone call they hadn't credited the class back to my account, which in our phone conversation sounded like they would have been able to. So I called again to ask why they hadn't refunded the class since I wouldn't be able to make it and the male I spoke to on the phone asked me why I was cancelling and what my reason for not making the class was. The reason I was cancelling was very personal and the fact I even had to explain why I was cancelling was ridiculous! Just for a $25 class. I'm extremely disappointed in the customer service I received and will not be buying anymore classes from this studio.

May 3, 2017 10:20

Intense, energizing and crazy good fun. Jenna is amazing and highly recommended if you're just starting out

Write a Review