Lauren V
April 3, 2018 21:58
I was under the impression that I would not be charged another month for my Orangetheory membership. I loved the workout when I first started; however, injured my back during one of the workouts. On Wednesday, February 7th, while on the weight floor, the trainer informed the class the minimum weight limit for the females in the group that day was 12 pounds. We were doing dead lifts and bent over rows and a few other things with the weights. I know that my limit at that point in time was only 10. So that is the weight I was using. The trainer pushed and encouraged myself and the girl beside me to use the 12 pound weights. So we both switched to the heavier weights. When I went home that evening, I could barely move. I couldn't even reach down to wash my legs or feet in the shower. And had to take the next day off of work, because I could barely move. When I was able to go in a few weeks later to cancel my membership, I had apparently gone in ONE day too late and was charged for another month (even though I was not using it). And when I explained what had happened to the girls at the front desk, they said they would have to talk it over with the manager who wouldn't be in until the next day. The next day, they left me a voicemail saying there was nothing the manager could do and I would be charged for the month of March. Now it is April and I am still being charged for a membership that I am not using. I would have definitely recommended Orangetheory to my friends and family. After trying it out, I know it is not the right fit for me, but maybe it is for them. But after all of this, I can't recommend this establishment to anyone. All I really want is my money back for the month of April and to stop being charged. Even though I haven't used it since February 7th.