Rebecca Lodge
August 7, 2019 12:38
Blonde lady at the front desk needs retraining..here is what happened, my son's membership expired so I came in with him to renew it, everything was going great until AFTER my son paid with HIS bank card, NEVER once through the whole process did she ask to see any of our id's. So after my son paid and the receipt printed out she said "who is ?"we responded with "that is his dad" she then said that my son is not allowed to use that card, I said what do you mean he cant use his card and she said well you said it was his dad, I then replied with well yes his dad is that name as well as my son has the same name...she then says well the application says this name( my son goes by his middle name and after his last name it says II, standing for the 2nd) I said yes it does but if you would also look at the application after his last name it says the second, she said "well he still cant use that card in the future, hes already paid for so it doesn't matter" I replied with "yes it does matter because this is his card what if he needs to purchase something you wont allow him to use HIS own card" I then informed her that if she would have looked at his card it says the second II just like his application said...she said " you are good to go"...no thank you, kiss my butt NOTHING!!! I would have asked for a manager but I had a newborn baby with me and wanted to get her away from all the people...I work in customer service and was VERY disappointed in how my son and I were treated, clearly she needs to be trained that some boys are named after their fathers and therefore go by there middle names...perhaps check id's and applications before taking the money off the card...my son loves this rec center and we drive 20 minutes each way to go this one, but if customer service is this rude I will seriously think twice before dropping him off here anymore, because if he had a question or needed help with anything looks like he will get treated rudely because he goes by his middle name