Angelica Yankauskas
October 25, 2017 05:32
I am hoping to be able to change my review in a few weeks but had to share my experience with others. It took this facility three weeks to change my membership from Blocker YMCA (which I loved), to their facility...even though two years ago, it only took Blocker one day to get me set up with a new membership. I was sent home TWICE by this facility's front desk staff because they "couldn't help me"..This last time I even left, and then called from the car to speak to someone else and Erin got on the phone and straightened the issue out. The front desk associates didn't even ask her to come assist when I came in to sort the issue out and were content to send me home with no answers. I am still giving this facility a chance, because I believe in the Y and I love working out in a family friendly environment, but I hope they retrain and educate their staff on how to deal with member issues that arise. They should look to Blocker as a model on how to deal with internal questions and issues.