| Tue | 05:30 am -10:00 pm |
| Wed | 05:30 am -10:00 pm |
| Thu | 05:30 am -10:00 pm |
| Fri | 05:30 am -10:00 pm |
| Sat | 07:00 am -08:00 pm |
| Sun | 09:00 am -07:00 pm |
After calling ahead and being approved to swim for the afternoon and driving our group 45 minutes, we were told to get out of the pool after only 30 minutes. The young bleach blond lifeguard on duty was extremely rude and obnoxious towards our children.
What a shame to see a nice facility tainted by such an incompetent and unprofessional staff.
We moved to Alexandria in 8/2019. We were looking for a gym with child watch facility. As soon as we walked into this YMCA. We instantly feel the true Y spirit. I could feel the team spirit. Everyone goes out of their ways to help newcomers like us. This by far the best Y I have been to.
Facility is nice, but it is impossible to cancel your membership here. My husband and I have been trying for months and there's always a paperwork mixup that results in us being charged for a membership we no longer use.
I've experienced better YMCA facilities in the area. The other members are not very friendly or inclusive. It's lacks diversity and you get the feeling, you don't belong there! Unacceptable! I chose to cancel my membership.
Friendly staff who were very helpful when I had any questions.
Friendly staff who were very helpful when I had any questions.
Love this gym and they offer a variety of classes. One downside is that they don't offer a barre class...
Love this gym and they offer a variety of classes. One downside is that they don't offer a barre class...
Cleaner compared to other gyms in the area, friendly staff and not very crowded.
Cleaner compared to other gyms in the area, friendly staff and not very crowded.
The people are VERY friendly. I'm a crossfitter. I'm utilizing a free 3 month membership that my apartments give me at the start of the lease. Figured it was free so I'll go then hunt for a crossfit box. It doesn't have everything, but its enough to get a good workout as long as you know what you're doing. If you go there and complain that you can't get a good workout, you might want to ask about their personal training. Very close to home. Very hospitable.
The people are VERY friendly. I'm a crossfitter. I'm utilizing a free 3 month membership that my apartments give me at the start of the lease. Figured it was free so I'll go then hunt for a crossfit box. It doesn't have everything, but its enough to get a good workout as long as you know what you're doing. If you go there and complain that you can't get a good workout, you might want to ask about their personal training. Very close to home. Very hospitable.
If I could give zero rating, I would. I went to take adult swimming class in YMCA first time and I wasn't a member. The lady in front desk told me that the first class has already started today but it's possible to get into the class. She also suggested that if I take the membership then I will get discount on the swimming class, which I thought good. I filled out the admission form and gave my credit card to pay for the membership and the swimming class. When she is done with the transaction, she saw the swimming instructor coming toward front desk, then she introduced me with him and told him that I am going to join the class next week, then the instructor said the class is full and suggested to wait for the next class. Then when he heard that I already paid for the class he said he is gonna check and let me know by next day if he can put me in this class. Then the front desk lady was pretending to be sorry and she said she should've asked the instructor before the transaction. She assured me to hold the transaction and call me by next day if anything available, if not then my credit card won't get charged. And also told me that if I don't get any call from her, it means no seat available and my account will be closed. Well, I didn't get any call from her next day.
About 15 days later, I got notified from my bank that my card was charged for the membership of YMCA. I was so disappointed and went to YMCA to ask why my card was charged. I met the same lady at the front desk and asked. she said YMCA shouldn't charged the card. Then she asked me to talk to a guy name Aaron who handles all the refunds. When I explained Aaron he told me that, refund is not possible but If I want I can take the private swimming lesson and he should be able to discount the amount they've charged from my card.
At that point I thought I am not gonna get my refund, why not take the private class and use my money. So I paid rest of the amount for the class. Aaron had me talk to the instructor(Arthur) who will take my class and made the schedule for the class next week on Friday at 8pm
Next week I went to take my first lesson on time, and was waiting at the waiting area near the front desk. The class supposed to started at 8pm, I waited until 8:45pm for the instructor. In between I asked twice at the front desk about the instructor (Arthur)but they said instructor is not answering his phone. I was feeling so stupid and dispointed again. Then the front desk called Aaron to handle the situation and he was apologising and was telling me that the front desk forgot to inform instructor about the class. Then he requested another instructor (his name probably David) who was present that time to take my class. He teaches small kids not adult. He wasn't very helpful, he spent most of the time just talking dos and don'ts. He also told me that it's hard to learn swimming if it isn't leaned as kid. However, I finished my lessons 5 out of 6. On lessons 5, the instructor took me in deep water, at that time I didn't even know how to float in the water, I sunk and the life guard came to get me out of the water. I felt like the instructor wanted me to scare about swimming and not continue the lesson. Then he went to vacation for a week and didn't make the schedule for lesson 6.
Overall my experience was very very bad with YMCA. They don't care about customer but money. The people at the front desk are not professional. They are fraud and lier. I wouldn't recommend anyone this place.
Unfortunately, I have to change my original 4 star review to 2 stars. On my latest visit, the membership director, Aaron was very unwelcoming upon seeing my YMCA card was from a different region and questioned me hard about what I was in the area for, what my address was and where I was from. I was surprised, as I had visited this location multiple times this year and had already filled out a guest form twice. I told him they should be able to look me up in the system but after trying my name I was told they couldn't find any of my information and I had to fill out a guest form for a third time. He also claimed to have never seen me there before but I had seen him on a number of occasions and even spoke to him once or twice.
I figured in light of recent events they would be on edge and increasing security there but I think this could have been handled better and much more professionally without making me feel unwelcome. Up until this point everyone has been warm and friendly and I might have become a permanent member someday. After this I will not be returning though.
Great rifle practice range!
Been going here for years. Good equipment, nice people, usually not too crowded.
Where I learned to swim. Where I learned to lift. Where I learned to HIIT. Just an overall great place. I know staff and instructors by name at this point and I really like this club.
Unfortunately, I have to change my original 4 star review to 2 stars. On my latest visit, the membership director, Aaron was very unwelcoming upon seeing my YMCA card was from a different region and questioned me hard about what I was in the area for, what my address was and where I was from. I was surprised, as I had visited this location multiple times this year and had already filled out a guest form twice. I told him they should be able to look me up in the system but after trying my name I was told they couldn't find any of my information and I had to fill out a guest form for a third time. He also claimed to have never seen me there before but I had seen him on a number of occasions and even spoke to him once or twice.
I figured in light of recent events they would be on edge and increasing security there but I think this could have been handled better and much more professionally without making me feel unwelcome. Up until this point everyone has been warm and friendly and I might have become a permanent member someday. After this I will not be returning though.
If I could give zero rating, I would. I went to take adult swimming class in YMCA first time and I wasn't a member. The lady in front desk told me that the first class has already started today but it's possible to get into the class. She also suggested that if I take the membership then I will get discount on the swimming class, which I thought good. I filled out the admission form and gave my credit card to pay for the membership and the swimming class. When she is done with the transaction, she saw the swimming instructor coming toward front desk, then she introduced me with him and told him that I am going to join the class next week, then the instructor said the class is full and suggested to wait for the next class. Then when he heard that I already paid for the class he said he is gonna check and let me know by next day if he can put me in this class. Then the front desk lady was pretending to be sorry and she said she should've asked the instructor before the transaction. She assured me to hold the transaction and call me by next day if anything available, if not then my credit card won't get charged. And also told me that if I don't get any call from her, it means no seat available and my account will be closed. Well, I didn't get any call from her next day.
About 15 days later, I got notified from my bank that my card was charged for the membership of YMCA. I was so disappointed and went to YMCA to ask why my card was charged. I met the same lady at the front desk and asked. she said YMCA shouldn't charged the card. Then she asked me to talk to a guy name Aaron who handles all the refunds. When I explained Aaron he told me that, refund is not possible but If I want I can take the private swimming lesson and he should be able to discount the amount they've charged from my card.
At that point I thought I am not gonna get my refund, why not take the private class and use my money. So I paid rest of the amount for the class. Aaron had me talk to the instructor(Arthur) who will take my class and made the schedule for the class next week on Friday at 8pm
Next week I went to take my first lesson on time, and was waiting at the waiting area near the front desk. The class supposed to started at 8pm, I waited until 8:45pm for the instructor. In between I asked twice at the front desk about the instructor (Arthur)but they said instructor is not answering his phone. I was feeling so stupid and dispointed again. Then the front desk called Aaron to handle the situation and he was apologising and was telling me that the front desk forgot to inform instructor about the class. Then he requested another instructor (his name probably David) who was present that time to take my class. He teaches small kids not adult. He wasn't very helpful, he spent most of the time just talking dos and don'ts. He also told me that it's hard to learn swimming if it isn't leaned as kid. However, I finished my lessons 5 out of 6. On lessons 5, the instructor took me in deep water, at that time I didn't even know how to float in the water, I sunk and the life guard came to get me out of the water. I felt like the instructor wanted me to scare about swimming and not continue the lesson. Then he went to vacation for a week and didn't make the schedule for lesson 6.
Overall my experience was very very bad with YMCA. They don't care about customer but money. The people at the front desk are not professional. They are fraud and lier. I wouldn't recommend anyone this place.
