Mary Jean Jones
July 11, 2018 18:30
As a member for 4 years, I gained a few things but overall am dissatisfied with the corporate red tape and neglect. It's a great gym for selling you cardio workouts, which you can get online for free. The Ogden location has had drinking fountains out of order for over a year. There are bicycles with squeaky and broken pedals. Several locations have not put up temporary signs on their bathrooms, which perpetuates an inhospitable, "locals only" attitude, which is not attractive to me nor my friends who attend.
Last summer, at least 3 locations had pool closures, which were not communicated to members. After calling 3 locations, I called corporate to request that they tell me which pools were open, and they said that all the pools were open.
When I first joined, I participated in training for 2 years, getting me back into shape and becoming friends with my trainer. I referred 3 friends to the gym, and when I wanted to cancel my membership, they claimed that I had to wait almost 2 months - and pay for those 2 months - for my membership to actually cancel because the contract states that I have to pay for an additional month of membership. A representative at the Sandy location suggested that I call corporate to ask that the policy waived. Corporate said that they don't do that.