Joshua Weber
March 13, 2020 15:19
It's a pricey gym, but the facilities were good. Great if you can afford it - problem is, cancelling your subscription doesn't work. It's finnicky, at the very least. I actually showed up in-store in December to cancel my membership - I filled out the form on their little iPads, listed my email and card number, and declared I would be moving.
It didn't matter. The woman at the front desk assured me my confirmation email would come, she watched me fill out the form, and assured me that my subscription would be cancelled. I walked away with that reassurance and that was my mistake.
I've now been charged for $240 of gym fees and have no refund available to me. Though the company can track my gym usage and see that I have not been in attendance since I cancelled my subscription, there's "nothing they can do". I'm disappointed, to say the least.
Be careful giving these people your money - they'll just keep taking it.