| Mon | 04:00 pm - 09:00 pm |
| Tue | 04:00 pm - 09:00 pm |
| Wed | 04:00 pm - 09:00 pm |
| Thu | 04:00 pm - 09:00 pm |
| Fri | 01:00 pm - 11:00 pm |
| Sat | 10:00 am - 11:00 pm |
| Sun | 11:00 am - 08:00 pm |
My child loves to jump so it's a great place to burn energy and do something he enjoys, toddler are $8.99 + cost of socks unlimited jumping, they do have a designated area luckily for us it was empty so he was able to go everywhere pretty much
Staff is very slow and lazy. The food bar has nobody there yet the staff isn't prepared to take orders. The staff is on personal phone calls entire time. The adult lounge has employees sitting in there not letting any quest use the outlets using foul language. Food service lady is on the phone while I stood there 15min to order something. She still hasn't reappeared. This was a horrible experience. I don't give this place any stars for horrible service.
Membership to this place is so worth it!! Best and fun way to keep my toddler physically active! The owner of this place has total 2 locations, so we have options to go both locations since both locations have different themes with the trampoline. I am paying $27 per month for unlimited access, so much cheaper than gym membership, plus includes pizza, snack, and sides each time we go visit foe both my daughter and I.
We love Urban Air! It's clean, the staff are friendly, and parents can jump, too! I love the annual pass option! My family can go as often as we want and tire out while spending time together.
This place is great! Kids are in love! Safe place for kids to run around. Lots of parent seating. Snack bar well priced. The spot!
This place is great! Kids are in love! Safe place for kids to run around. Lots of parent seating. Snack bar well priced. The spot!
Amazing experience for the whole family. Very clean facility as well. This was something I was worried about since I had a infant with me. Stayed for hours and neither the kids nor adults were ready to leave. You can tell the staff truly enjoy working their. We had a group of 7 small children and they were very helpful. Literally the perfect way to end our summer.
Amazing experience for the whole family. Very clean facility as well. This was something I was worried about since I had a infant with me. Stayed for hours and neither the kids nor adults were ready to leave. You can tell the staff truly enjoy working their. We had a group of 7 small children and they were very helpful. Literally the perfect way to end our summer.
One of the best trampoline parks in town. Wide variety for the kids to do. However, my 2 year old fractured her tibia on a trampoline - I think children under 4 should not be allowed on the trampolines.
Lauren, behind the desk ignored me and my children as we waited for service. I was trying to pay so my children could play.
After waiting over five minutes without being acknowledged, I walked out. Facilities looked awesome! Too bad there was 0 customer service.
Had a wonderful birthday party hosted by Cameron! She was so helpful and we loved her! She made everything stress free and took care of everything!
It was a late birthday plan she did get to go she had a blast there that weekend will bring her back for her 10th birthday if she wants to go and anytime she wants to go on a weekend just for fun
I contracted a cold here. And the facilities were not fun at all. The service and staff were ok but once you do most of the activities here it's just extremely boring and there is barely any fun areas to play in.
I contracted a cold here. And the facilities were not fun at all. The service and staff were ok but once you do most of the activities here it's just extremely boring and there is barely any fun areas to play in.
I contracted a cold here. And the facilities were not fun at all. The service and staff were ok but once you do most of the activities here it's just extremely boring and there is barely any fun areas to play in.
Great staff and lots of fun. They have a range of activities for the kids and adults. Areas for kids of all ages. The time limits do help the kids from over doing it with all the bouncing - mine (5, 8, & 13) were starting to get a little sore towards the end of 2 hours. There's a Thursday night family special.
Great staff and lots of fun. They have a range of activities for the kids and adults. Areas for kids of all ages. The time limits do help the kids from over doing it with all the bouncing - mine (5, 8, & 13) were starting to get a little sore towards the end of 2 hours. There's a Thursday night family special.
It's a great place to let the kids jump off their energy. It can be overwhelming at times because when its over packed there is less seating and very narrow walkway to walk thru to the end of the room. party area is a few rooms and most party tables are in open area not much privacy to same party and everyone passing thru tables just to go to restrooms not fun. To jump you must buy their socks. Most age fun is elementary age children.
Had a birthday party here. My 10 yr old enjoyed it. Not really a good place for toddlers or kids under 5. The only issue I had was that they have 2 party rooms but my party was outside the rooms, shoved right next to 2 other parties. It was very crowded with people going back and forth between parties and tables. No outside food allowed and the Niagra water bottles included weren't even cold. The employees were nice and polite.
Had a birthday party here. My 10 yr old enjoyed it. Not really a good place for toddlers or kids under 5. The only issue I had was that they have 2 party rooms but my party was outside the rooms, shoved right next to 2 other parties. It was very crowded with people going back and forth between parties and tables. No outside food allowed and the Niagra water bottles included weren't even cold. The employees were nice and polite.
Had a birthday party here. My 10 yr old enjoyed it. Not really a good place for toddlers or kids under 5. The only issue I had was that they have 2 party rooms but my party was outside the rooms, shoved right next to 2 other parties. It was very crowded with people going back and forth between parties and tables. No outside food allowed and the Niagra water bottles included weren't even cold. The employees were nice and polite.
Brief summary, two employees mocked my autistic children. Now, on to the story. They have a dodgeball area, and two of my children were playing with other children. One of my guys is very upset, and I pulled him aside. He tells me that one child is hitting his little brother repeatedly in the face with balls. I look in the dodgeball area, and it is still happening. Now the little brother is very upset, crying, and face red from getting pegged so many times. All the while, an employee, who is supposed to make sure that the children are following the rules has just been standing there watching! As I walk by him a few minutes later, HE IS MOCKING MY CHILD'S UPSET REACTION TO ANOTHER EMPLOYEE. We went to talk to a manager and found there were no employees that looked like they could be out of their teens. The manager (maybe 19) apologized, but we will never be going back. The place is run by kids who don't care about yours.
Went to celebrate my little cousins birthday. Had a great experience and customer service was pretty good as well. The manager John was very friendly and professional. The only displeasing part was this girl named Marisol who spoke very offensively to the kids and when asked about the wristbands she rolled her eyes. Her attitude was very unpleasant. Not good for their business.
I love the layout with it's central viewing corridor (with ample seating) that makes it easy for parents to keep an eye on their children.
The large air pillow is certainly an improvement over the foam block pits found at other parks. It is much easier to get off the air pillow when compared to climbing out of a foam block pits. I think the air pillow is also more sanitary.
I liked the fact that I wasn't assaulted with chemical fragrances as I am at other trampoline parks.
I love the layout with it's central viewing corridor (with ample seating) that makes it easy for parents to keep an eye on their children.
The large air pillow is certainly an improvement over the foam block pits found at other parks. It is much easier to get off the air pillow when compared to climbing out of a foam block pits. I think the air pillow is also more sanitary.
I liked the fact that I wasn't assaulted with chemical fragrances as I am at other trampoline parks.
Great, fun environment for all ages. Kudos to the management and the team for ensuring pure safe fun for the kids, and running a 'tidy ship'. The staff was professional and friendly the entire 3 hours we were there. I highly recommend Urban Air, Windcrest.
I have visited all of the major indoor trampoline parks in San Antonio and none of them come even close to comparing with Urban Air. From the carpets, to the bathrooms, and of course the equipment itself, the entire establishment is impeccably clean.
The rates are more than fair with several different options for families to choose from. They allow you to reuse the necessary jumping socks from previous visits and even offer a "Parent Pass" at a discounted rate for parents with very young children! In comparison to other indoor trampoline parks, Urban Air has more activities for families to engage in and better rates. You simply will not find a better value.
The customer service at Urban Air is unmatched. My family and I are consistently treated with kindness and respect from all of the employees, however, I must extend special recognition to the GM John and one of the associates, Lauren. Without being asked, both of these individuals went above and beyond to make my family's most recent experience at Urban Air extra special. During our interaction it was clear to me that it is extremely important to both John and Lauren that visitors to Urban Air have the best time they can possibly have. They have definitely won the loyal business of my family!
I have visited all of the major indoor trampoline parks in San Antonio and none of them come even close to comparing with Urban Air. From the carpets, to the bathrooms, and of course the equipment itself, the entire establishment is impeccably clean.
The rates are more than fair with several different options for families to choose from. They allow you to reuse the necessary jumping socks from previous visits and even offer a "Parent Pass" at a discounted rate for parents with very young children! In comparison to other indoor trampoline parks, Urban Air has more activities for families to engage in and better rates. You simply will not find a better value.
The customer service at Urban Air is unmatched. My family and I are consistently treated with kindness and respect from all of the employees, however, I must extend special recognition to the GM John and one of the associates, Lauren. Without being asked, both of these individuals went above and beyond to make my family's most recent experience at Urban Air extra special. During our interaction it was clear to me that it is extremely important to both John and Lauren that visitors to Urban Air have the best time they can possibly have. They have definitely won the loyal business of my family!
Good place for kids to expend their energy. It is not cheap though. It's much cleaner and more organized than other places nearby. Has several activities to choose from besides trampoline jumping.
It's a great environment for kids and adults of all ages. The park has many different areas for everyone to enjoy. There's no weight limit on anything so adults can have fun as well. The place is always clean and fresh everyday. The staff are very friendly and helpful. They are active with the kids helping to ensure they have a great time. Definitely a spot to check out if your in the area!
Had a great experience at urban air for my twins 8 th birthday . we usually do the usual pizza place but wanted to try a new spot and we loved it
! The room was a perfect size i mean the kids were more interested in jumping the hostess was on top of everything i didn't even have to be behind her . we literally drove up with our cake no set no registrar nothing enjoyed our stay and headed home no work at all . twins said this was the best party of their lives
It's a very fun place and it's great to have birthday party's and there's a parent room and their massage chairs and ninja courses , rock climbing, dodge ball and a foam pits and exclusive jumping for low cost . Great for kids.
My experience at this location was not one I would have thought me an my children would have at this location. When we complete our forms and pay we were asked if we had jump socks we said yes he pay for admission and also paid for the $5 extra ninja zone. Once we paid and we entered and before my kids to charge jumping they came up to me and told me I had on the wrong pair of jump socks because they are from a different venue. I then told them that it didn't matter what socks they were as long as they were for safety which is for jumping and that's why the grips are on the bottom. when I told them I didn't think there was an issue with my socks and they told me I needed to buy the socks or not I could leave when I didn't want to leave they just followed me around and kicking each one of my children off the trampoline when I wasn't looking so every time they would jump and I wasn't there, somebody would go over there and tell them and tell them to jump to get off because they didn't have the proper socks. Over SOCKS these people after I payed told them to get off. I will never return to this location. The manager than showed me how online n on there website how it explains we must jump in there socks. On there website,not hanging on the wall not a sign on the door or on the price menu on there website. For someone to follow around someone's children telling them there not allowed after we already paid was wrong.
