| Mon | 05:00 am - 11:00 pm |
| Tue | 05:00 am - 11:00 pm |
| Wed | 05:00 am - 11:00 pm |
| Thu | 05:00 am - 11:00 pm |
| Fri | 05:00 am - 10:00 pm |
| Sat | 07:00 am - 07:00 pm |
| Sun | 07:00 am - 07:00 pm |
Could offer better equipment for more intense training
The gym used to be nicer before but recently it has gone down in its cleanness and the machines not working properly. The womens area have machines that don't work and the showers are dirty and full of hair everywhere.
I have a been a member for 9 years. The facility has been going down hill steadily for the last 2 years. They have some great trainers, like Anthony Rodriguez, who are the only reason I continue to pay my membership. The men's locker room is poorly kept. There many broken lockers where the locks have been broken off. My biggest complaint is the extremely poor condition of the showers. The plumbing in the shower leaks in every shower stall. The HOT WATER system is frequently broken. I have complained to the GM Randy repeatedly without success. The also have difficulty keeping clean towels stocked.
They do display a sign at the front desk "No Hot Water". That is not very helpful as it is so often displayed. The front desk help is not very friendly or helpful. I do feel sad for them since they take the brunt of the complaints.
I cannot recommend this gym. If you have another option, take it. The organization is not interested in investing in their facility. No interest in replacing the boiler. The attitudes speak for themselves. Save your money.
Having now been to 3 other San Antonio locations on multiple occasions i feel i can make some observations. The Austin Hwy location...Equipment/machines/gear are in good repair and clean. Coming through the door staff are not necc happy to see you but tolerant of your presence. Coming in at 5pm on a Tuesday (yesterday), towels in male locker room are piled up in heaps overflowing hampers and bathroom area smelled like urine with toilets/urinals obviously not been attended to in some time. This is not consistent with the Bandara and Medical Center locations. They also have flaws but they are clean regardless if they have towel service or not and staff are always happy to help you.
Again this is purely observational, however after 2 separate workouts at the same time on different days...a trend is a trend. Hopefully the manager will dial their staff in and instill some sense of pride in what they do.
when I walk into the locker room open one locker and look around some Lockers has been brokened in pass
I can see clearly damage did some lockers.
and inter the indoor pool area temperature was over 8o degree.
Also water temperature was it 80 degree too....
Easily germ can be spreading.
I stayed little time.
Also they charged double membership fee's
Current member. Called to ask a question about personal training and got Adriana on the phone. She immediately put me on hold. After holding I asked if I needed personal training to figure out how to do a couple of exercises, just teach proper form, but not have a full on class. She said let me transfer you and then the phone rang about 30 times and hung up. Terrible customer service. Your membership costs me nearly $70 a month and I can't even have a simple question answered? Ridiculous.
An average Gold's Gym with lots of equipment but the locker room and pool area is kept pretty poorly
An average Gold's Gym with lots of equipment but the locker room and pool area is kept pretty poorly
We cancelled our membership with Gold's Austin Hwy in April when we transferred to Fort Carson in Colorado. We have continued to be charged every month since then. We have spoken to multiple people at Gold's who say "it's taken care of, don't worry" yet we continue to be charged. The management is unresponsive. We have had to resort to disputing the charges with our credit card company and having them block further transactions from Gold's.
I'm not one to leave poor reviews but the customer service and management here do not take care of their patrons. Avoid this gym if you can.
We cancelled our membership with Gold's Austin Hwy in April when we transferred to Fort Carson in Colorado. We have continued to be charged every month since then. We have spoken to multiple people at Gold's who say "it's taken care of, don't worry" yet we continue to be charged. The management is unresponsive. We have had to resort to disputing the charges with our credit card company and having them block further transactions from Gold's.
I'm not one to leave poor reviews but the customer service and management here do not take care of their patrons. Avoid this gym if you can.
I've been going since i had my surgery on my back staff/trainers are amazing
The humans here are good people and the staff are very qualified althetes. It can get packed at times and resources like towels and cleanliness can lag at times but overall good gym. Sauna / steam room / bring your own lock.
This gym doesn't have much equipment to choose from and there aren't enough 45 lb plates. I literally had to scour the entire floor for plates just to do leg press. Gym equipment is sub par for a black level Gold's.
This place blew my mind on the stuff they provide for people, and the child care area is amazing and they also have TVs in the gym so you can watch your kids play (great idea)
This place blew my mind on the stuff they provide for people, and the child care area is amazing and they also have TVs in the gym so you can watch your kids play (great idea)
TERRIBLE, This gym is going down fast. Locker rooms a mess from over night, water shooting out of tile in showers and Wi-Fi works when they want it too. Personal Trainers are leaving this gym which should tell us something, definitely not something to expect from this area of town. Manager needs to seriously look at processes and systems to improve this place!
DO NOT GET A MEMBERSHIP FROM GOLD'S GYM!!! I gave them my 30 day notice (as per their "month-to-month" contract) told them I am moving to Albuquerque, NM which does not have a Gold's Gym there, & received a copy of the cancellation and a confirmation from Gold's Gym that my last bill date would be 10/20/17 - even though I paid a month in advance (what a scam) they still make you pay for your last 30 days even though they tell you when you sign up that the month in advance will be applied to your 30 days (NOT the case). They continued to bill my credit card every 2 weeks since. I went into the gym and spoke with Billy Faris who assured me he would contact their corporate office to stop the billing but he also assured me I would be refunded what they illegally charged me!! BILLY FARIS - did NOT do his job, did NOT keep his word and I continually get my credit card dinged for a membership I cancelled per their requirements! GOLD'S GYM is a rip off - you're better to go somewhere else where they have a Corporate Office that will actually cancel your membership when they say they will.
had a lifetime membership for $19/month. My locker was broken into and wallet was stolen and credit card used. I had police report and staff for proof of this event. My auto draft was that next week and I didn't have card replaced yet. When my payment was declined by bank, they upped my rate because I missed a payment. I have talked to managers of all levels and they say that is just the rules. So I promised them, that I would do my best to let the world know. Ten years later, countless reviews, and not a word back ever. They might seem good because of well trained sales staff, but that is as far as it goes. Go to Planet Fitness, much better all the way around.
I have a Gold's Level membership with Gold's already. I went to work out here for the day to see if it was worth the extra $20 a month since this location is much closer to my home & job. The bathrooms are massive, clean and very well equipped with everything you need for a shower. Razors, shampoo, lotion, fancy pH balanced hair spray. There are two pools. One indoor, one outdoor. Those were nice. But that was about the end of what was amazing. The equipment itself offered much less variety than the other Gold's Gyms at the Gold levels. There is no smoothie bar, the Pro shop is very minimal. The yoga instructor arrived almost 10 minutes late to her class (serious pet peeve.) I waited for about 30 minutes for the only consultant to come talk to me about upgrading my plan. He did not even come out to acknowledge. The gentlemen at the front desk were as helpful as possible, as they knew I was interested in upgrading to the Black level membership. It was an okay workout for the day. However, I do feel you can get just as much, and possibly more out of your Gold's membership at the Gold level instead of shelling out an extra $20 for towels and a pool.
Clean and great location. Has cold water in the water fountain (odd to some, but makes a difference to me when I visit other Gold's Gym locations that do not!). I personally go for group classes and would like to see more Pilates classes for a Platinum membership.
This gym is not a bad gym, but it is not black level worthy. It needs to get locks on their lockers, some courts and many other amenities. It definitely needs to step down a level. Now if you want to experience and get your money's worth at a black level gym. Head to Rogers ranch!
I liked the pools and the classes are pretty good. The only thing that really peeved me is that when I originally set up my membership, I was told one price, but ended up being charged three times more than I was told. If they had been honest with me, I wouldn't have gone here because it's too expensive for what I was looking for. I just feel like this gym is dishonest and apparently several people have had problems with their billing as well.
Terrible customer service and communication. It seems like nobody knows how to communicate with various members of the staff and that misinformation is passed on to the patrons. Sometimes this results in minor miscommunications, however in our case it resulted in my partner being charged month after month even though we did everything we were told to do to cancel. PS Monica at the front desk was extremely brash and derogatory; I'm not sure how anyone like that could work in a customer-facing aspect of business. I've never been spoken to so rudely over the phone in my life.
I have a Gold's Level membership with Gold's already. I went to work out here for the day to see if it was worth the extra $20 a month since this location is much closer to my home & job. The bathrooms are massive, clean and very well equipped with everything you need for a shower. Razors, shampoo, lotion, fancy pH balanced hair spray. There are two pools. One indoor, one outdoor. Those were nice. But that was about the end of what was amazing. The equipment itself offered much less variety than the other Gold's Gyms at the Gold levels. There is no smoothie bar, the Pro shop is very minimal. The yoga instructor arrived almost 10 minutes late to her class (serious pet peeve.) I waited for about 30 minutes for the only consultant to come talk to me about upgrading my plan. He did not even come out to acknowledge. The gentlemen at the front desk were as helpful as possible, as they knew I was interested in upgrading to the Black level membership. It was an okay workout for the day. However, I do feel you can get just as much, and possibly more out of your Gold's membership at the Gold level instead of shelling out an extra $20 for towels and a pool.
