| Mon | 09:00 am - 06:00 pm |
| Tue | 09:00 am - 06:00 pm |
| Wed | 09:00 am - 06:00 pm |
| Thu | 09:00 am - 06:00 pm |
| Fri | 09:00 am - 06:00 pm |
| Sat | 09:00 am - 01:00 pm |
Worst staff experience ever, no customer service skills. Rude, and most unprofessional doctor ever. Brings their dogs to the office, doesn't greet anyone as they walk in. Best advice is to never go to this doctor. They are very unprofessional and rude. Doesn't respond to requests, takes forever to hear back from the doctor if she even gets the message.
Dr. Penkava worked with my son for years.. With her assistantance, at 16 years of age he learned to work with and manage his diagnosis without medication. We love Dr. Penkava and her team.
Dr. Penkava is always very helpful for my children needs she always is able to help and listen. Also she have a huge variety of knowledge in different disciplines. And tons of alternative treatment and therapies for help our children
Dr. Penkava is always very helpful for my children needs she always is able to help and listen. Also she have a huge variety of knowledge in different disciplines. And tons of alternative treatment and therapies for help our children
I was fortunate enough to be able to go to Dr. Penkava's office today and find healing! Her whole office radiates warmth and genuine compassion, Her team is 5 stars all around! If I could give them more I would! Very kid friendly!
I was fortunate enough to be able to go to Dr. Penkava's office today and find healing! Her whole office radiates warmth and genuine compassion, Her team is 5 stars all around! If I could give them more I would! Very kid friendly!
I sent email and called and no one has called me back and it has been weeks. I wanted to see if they even take my insurance, my doctor recommended this place but if I didn't even get a call back then I feel my child isn't important to them. Going to find another place....it doesn't take much to call a person back.
I sent email and called and no one has called me back and it has been weeks. I wanted to see if they even take my insurance, my doctor recommended this place but if I didn't even get a call back then I feel my child isn't important to them. Going to find another place....it doesn't take much to call a person back.
I gave 1 star because you have to in order to write a review. I was very disappointed with my experience at Dr. Penkava's office. As a parent just starting on a journey to seek help for your child, you'll have many questions. I feel communication every step of the way is very important. 1st visit they say will take half a day with all the testing. It was like pulling teeth to get more detailed info on what kind of testing. As the took my son back, I was treated with irritation for asking questions. The doctor said she was big on the blood type diet. She did a test to find my sons blood type. At the end of the visit, she gives me a little booklet on the diet for his blood type. Oh and by the way, the blood test and book cost extra. Good thing to know before doing the test! I was then told the following Friday his DNA results would be in and she'll CALL to let me know what medication he should start. For 3 weeks I called and left voicemails. No ever answered or called back. Finally I get a hold of a girl who normally didn't answer the phone. She found out we had to come in to get the results. When she offered me an apt time to accommodate what I needed, she was yelled at with me on the phone. We went in and they wanted to charge a copay. I told them I am not paying a copay for something that could have been said over the phone. They then changed it to a follow up apt to his test results. I told them we already did that on the last visit. Then they changed it to it was a follow up to his supplements. I started feeling like they were making up an excuse to get me to pay. When I expressed my frustrations and their lack of communication over this process, the girl (Dr. Penkava's daughter) was extremely rude. She wouldnt let me complete a sentence and had an attitude. I told her if this is how they communicate and treat their patients, we'll find someone else. She had stopped looking at me at this point while messing with papers, she said okay! I asked for my sons medical records because clearly they dont care if they loose a patient or treating them with respect and care. Not someone I want treating my child. Dr. Penkava was nice but seriously needs to work with her office staff on answering/returning calls, communication and professionalism. That is the face of her practice and who deals with the patients most, no one should ever be treated the way we were!
I gave 1 star because you have to in order to write a review. I was very disappointed with my experience at Dr. Penkava's office. As a parent just starting on a journey to seek help for your child, you'll have many questions. I feel communication every step of the way is very important. 1st visit they say will take half a day with all the testing. It was like pulling teeth to get more detailed info on what kind of testing. As the took my son back, I was treated with irritation for asking questions. The doctor said she was big on the blood type diet. She did a test to find my sons blood type. At the end of the visit, she gives me a little booklet on the diet for his blood type. Oh and by the way, the blood test and book cost extra. Good thing to know before doing the test! I was then told the following Friday his DNA results would be in and she'll CALL to let me know what medication he should start. For 3 weeks I called and left voicemails. No ever answered or called back. Finally I get a hold of a girl who normally didn't answer the phone. She found out we had to come in to get the results. When she offered me an apt time to accommodate what I needed, she was yelled at with me on the phone. We went in and they wanted to charge a copay. I told them I am not paying a copay for something that could have been said over the phone. They then changed it to a follow up apt to his test results. I told them we already did that on the last visit. Then they changed it to it was a follow up to his supplements. I started feeling like they were making up an excuse to get me to pay. When I expressed my frustrations and their lack of communication over this process, the girl (Dr. Penkava's daughter) was extremely rude. She wouldnt let me complete a sentence and had an attitude. I told her if this is how they communicate and treat their patients, we'll find someone else. She had stopped looking at me at this point while messing with papers, she said okay! I asked for my sons medical records because clearly they dont care if they loose a patient or treating them with respect and care. Not someone I want treating my child. Dr. Penkava was nice but seriously needs to work with her office staff on answering/returning calls, communication and professionalism. That is the face of her practice and who deals with the patients most, no one should ever be treated the way we were!
I gave 1 star because you have to in order to write a review. I was very disappointed with my experience at Dr. Penkava's office. As a parent just starting on a journey to seek help for your child, you'll have many questions. I feel communication every step of the way is very important. 1st visit they say will take half a day with all the testing. It was like pulling teeth to get more detailed info on what kind of testing. As the took my son back, I was treated with irritation for asking questions. The doctor said she was big on the blood type diet. She did a test to find my sons blood type. At the end of the visit, she gives me a little booklet on the diet for his blood type. Oh and by the way, the blood test and book cost extra. Good thing to know before doing the test! I was then told the following Friday his DNA results would be in and she'll CALL to let me know what medication he should start. For 3 weeks I called and left voicemails. No ever answered or called back. Finally I get a hold of a girl who normally didn't answer the phone. She found out we had to come in to get the results. When she offered me an apt time to accommodate what I needed, she was yelled at with me on the phone. We went in and they wanted to charge a copay. I told them I am not paying a copay for something that could have been said over the phone. They then changed it to a follow up apt to his test results. I told them we already did that on the last visit. Then they changed it to it was a follow up to his supplements. I started feeling like they were making up an excuse to get me to pay. When I expressed my frustrations and their lack of communication over this process, the girl (Dr. Penkava's daughter) was extremely rude. She wouldnt let me complete a sentence and had an attitude. I told her if this is how they communicate and treat their patients, we'll find someone else. She had stopped looking at me at this point while messing with papers, she said okay! I asked for my sons medical records because clearly they dont care if they loose a patient or treating them with respect and care. Not someone I want treating my child. Dr. Penkava was nice but seriously needs to work with her office staff on answering/returning calls, communication and professionalism. That is the face of her practice and who deals with the patients most, no one should ever be treated the way we were!
