john boynton
March 12, 2018 23:48
I have never received such an unwelcoming experience walking into a gym as my first time at this gym. I Just PCS'd to Lackland and was accompanying a friend who was a member. We arrived straight after a work, in uniform, and requested a 3 day pass to try it out. I was told I needed to provide a drivers license with a local address and was given a lot of attitude from the front desk when I told them I was new to the area and replied that the only way I could work out was to pay $15 or sign up for a membership. My friend had already gone to change and was approaching the desk to check in on me working out and they gave him trouble when he asked what was going on. Eventually after hassling with her for a bit, while still being polite, she said I could take a seat and she would get the manager. Crickets... 20 minutes later "the manager isn't available, but here's a 3 day pass."
I understand the policy is to negate tourists from getting free workouts without intent to purchase a membership, but military members are nomads and don't usually have a state id matching their current location. I would have been understanding had she been polite but the rudeness and total lack of professionalism is why I will not be going back.
The facility itself was nice and clean but the customer service will have me spending money elsewhere