Jenna King
August 7, 2018 09:48
I was disappointed. With such long waiting lists, I had high expectations of the place. I actually was gymnast with Richardson Gymnastics when they were at the old Heights rec center back in the 80s and 90s. So I had high hopes for my kids. We do not live in Richardson, so a lot of classes were not available to us at all because the waiting lists were restricted to Richardson residents only. When a spot did open up, I had only 24 hours to decide. Because of the long list, I had put my child in another gymnastics place, so there was immense pressure to choose between the two places. There aren't very many classes available to us so if a scheduling conflict arises, I have to pull my kids out completely and not be able to just change classes. That is not a very good business model. It seems you'd want to keep the same people as much as possible for continuity in learning the sport.
While I did think the classes are run well and the coaches seem to know what they're doing, I was disappointed by the front staff and their coldness. Anytime I had a question, rather than being greeted with a pleasant smile and willingness to help, I was greeted with a "What?!" and a snarl. I do like that the prices are so low, which is probably why the waiting lists are so long, but because of the long waiting lists, it's like the staff doesn't care if people leave because someone else is there to take their place.
Overall, I'm just disappointed by the utter lack of caring about individuals that I was met with. It really did not meet my expectations at all.