Rida Kaleem
September 26, 2018 21:54
I typically never go out of my way to write negative reviews, but I felt the need to do so for this LA Fitness location. I've been a member here for about two years and genuinely had no issue with this gym.
Up until one day on a whim, I decided to inquire about personal training sessions to get a better understanding of gym equipment and how to use them properly. I was acquainted with someone who walked me through what LA Fitness had to offer. What was agreed upon verbally was personal training sessions for $180 a month that included one session a week. And at any point I could cancel and that would be the end of it.
After a few months of training with a personal trainer, I returned back to work and couldn't afford nor make time for the sessions. I reached out to my trainer who said she was sad to see me go, but understood completely.
The next month, I was charged $180. I assumed it was simply a hiccup and everything hadn't been processed completely. Although to my surprise when I called LA Fitness they informed me that I had in fact signed up for a YEAR of personal training. I was completely bamboozled given that I would NEVER knowingly pay $2,160 to learn about machines. That's right... $2,160 simply to learn how to use gym equipment.
I explained myself to numerous people at this location including Kyle, Jonah, and Susan from corporate. All of which kept hitting me with the same rhetoric stating- "We have your signature here." Which of course made me think about how I must've not read the contract fully and naturally I started doubting myself.
I reached out to corporate stating that I never agreed upon a year and there is no way I would continue to pay that amount. Susan, good ol' Susan from corporate was like- "I have two signatures here that state that you signed a year contract." Super bummed... I was like damn, I really should have read what I signed. Susan, could sense this disappointment and was GRACIOUS enough to offer me two options. Either I could pay half of what was left on the balance for the year (five hundred freaking dollars) and be done or she was willing to knock off a whopping $20 to my monthly fee and make it a $160 per month and I continue training!!!!!
I felt so stupid and decided to take Susan's proposal. I got a text from Kyle at the location stating that he was "so glad we could come to an agreement and was excited to help me get back to my fitness goals" which let me remind you all was simply how to learn to use some machines. He scheduled a meeting the next morning to sign a NEW contract with the agreed upon numbers.
As I was coming back from the grocery store purchasing Ramen... since that's all I was going to eat for the remainder of the year thanks to the stupid contract I signed- I thought of something that my good friend Susan from corporate mentioned. "Ma'am we have two of your signatures present on this contract and we even e-mailed you a copy."
I frantically ran to my computer, knocking over all the Ramen boxes I bought for the cold winter, and signed on to my e-mail. To my surprise... there WAS in fact a copy of the contract that "I" signed.
I'm going to attach a picture to enlighten you all. I took the courtesy to print it out and show it to them when they had my "new" contract sitting all pretty and ready to sign.
So, how do I feel about LA Fitness? Fogheddaboudit!!!
Thank you for coming to my Ted Talk.