Biljana Herbert
October 25, 2017 11:12
Problem with charges. When I walked in the place sometimes in 2016 I met the new owner who seemed very nice and friendly. I told the new owner that I was not sure about joining because I did not want a long term commitment. She assured me it would be a month to month, and she scribbled on the contract. i still have the original contract.
Few months later I called to cancel, she said I would have to come in and sign their cancellation paperwork in person, and it would take 30 days to take into effect. The following day I came in person to cancel. The young man at the counter said he was a new employee, but was able to pull my contract. He said I would have to pay $100 to cancel, and I explained there was no penalty listed in the contract. After checking the contract he had me sign a cancellation paper and said it was all taken care of.
Except that it was not. They continued charging my card for the following seven months. I first called to let them know and expected that they would correct the mistake and apologize. Instead, it took few calls, no call backs, and few more calls to get to the owner. When I finally spoke with the owner, she was no longer the nice person I originally met. Quite the contrary, she claimed that I owed her money for a prior contract, that a collection agency should have been calling me, and added that I never cancelled the agreement.
Not only did I cancel, and monthly payments have been charged to my card continuously, but I have not stepped a foot in the place since I cancelled. What started as a friendly and easy going owner turned into quite the opposite. I had to let my bank know and have them work on it. I am not sure what happened, but it sure should not have happened this way. Although my kid and I enjoyed the program, and the trainers, I was very disappointed with the owner and her failure to administer properly and treat me the way that she should treat customers.