Reviews

Rated 2.8/5 based on 26 customer reviews.
January 22, 2020 11:00

I went to get information so I could join and the lady was really nice she made us feel welcomed I will be joinin soon

January 10, 2020 16:56

Looking for a gym, just ran across this one online. I can't believe the owner responds to criticism the way he/she does on here. Clearly has a complex issue going on. Fyi, you might want to get with a consultant and learn how to run a business properly. Your doing enormous damage to your brand by getting online and arguing like a 10 year old with former clients. Anyone who checks your gym out online is going to be instantly turned off by your attitude. You clearly need serious help, both mentally and on the business side of the house. You have no business running a business.

February 1, 2019 10:11

Update:
The owners literally cut the gym in half. Leg machines are almost non existent, as is most of other gym essentials.
Moreover.... it's always HOT!
I'm moving on to greener pastures.

I've been going to the Pharr Gym on and off since about 2002 and have yet to experience any issues with the staff, billing, or what not.
No, the equipment is not state of the art but it's functional which what I'm looking for. The machines are not always clean but I do find it's a few careless members who leave them in that condition. I joined because the gym is close to home, less than five minutes and not overtly populated as are other more trendy (and more expensive) gyms.
Billing problems are avoided on my part because I do pay my gym dues on time.
The staff is always friendly as are most of my fellow gym members.
A word to the wise. Look around the gym before joining, if it's not to your taste...don't join and do read your contract carefully to avoid billing problems.

August 3, 2018 15:16

Old school gym...i really like it

July 13, 2018 21:19

There are some pros to this place but it's really just the price, theres a lot of cardio machines, ooen 24 hours and that there's a little bit of free weight space (not much). Other than that, the equipment is old looking, it does have a very dirty feel to it (which I think is probably because it's a very no nonsense you're there to workout kind of gym. Understandable but still kinda gross), there's no stretching space, there's few machines for people who don't like free weights and for "no contract" you still have a cancellation fee.

I'm having an issue right now where my partners card information was compromised so the bank sent him a new card and cancelled his card we have on file at the gym, we didn't get the new card in time to go to the gym and give them the new card information (which we were told is two weeks before your billing date) so we asked if we can go pay early to avoid late/bounced check fees....we can....but we're still going to get those charges on our account and have to pay them, the money we pay today will be "credit" on our account. Which ok, I can understand having a strict policy like that but how when it's something out of our control and we are willing to make a payment in person a couple of days before? I'll give credit to the young man I talked to though, he did seem like he was trying to figure something out and he understood our frustrations, but it seems there's no way they work with you in situations that you can't control. Apologies to the young man that had to deal with us on the phone, I really am sorry that you're on the front line for this.

We do plan to cancel our memberships as soon as possible. And before anyone says we owe money, no we do not. Our billing date has not come up yet and there are no fees we haven't paid to date. Avoid this place, it's not worth it when they have so many extra fees and you can't even pay ahead to avoid them! I luckily haven't had to deal with the owner but seeing the responses he's left to other reviews is appalling. It's amazing this place is still in business.

July 13, 2018 21:19

There are some pros to this place but it's really just the price, theres a lot of cardio machines, ooen 24 hours and that there's a little bit of free weight space (not much). Other than that, the equipment is old looking, it does have a very dirty feel to it (which I think is probably because it's a very no nonsense you're there to workout kind of gym. Understandable but still kinda gross), there's no stretching space, there's few machines for people who don't like free weights and for "no contract" you still have a cancellation fee.

I'm having an issue right now where my partners card information was compromised so the bank sent him a new card and cancelled his card we have on file at the gym, we didn't get the new card in time to go to the gym and give them the new card information (which we were told is two weeks before your billing date) so we asked if we can go pay early to avoid late/bounced check fees....we can....but we're still going to get those charges on our account and have to pay them, the money we pay today will be "credit" on our account. Which ok, I can understand having a strict policy like that but how when it's something out of our control and we are willing to make a payment in person a couple of days before? I'll give credit to the young man I talked to though, he did seem like he was trying to figure something out and he understood our frustrations, but it seems there's no way they work with you in situations that you can't control. Apologies to the young man that had to deal with us on the phone, I really am sorry that you're on the front line for this.

We do plan to cancel our memberships as soon as possible. And before anyone says we owe money, no we do not. Our billing date has not come up yet and there are no fees we haven't paid to date. Avoid this place, it's not worth it when they have so many extra fees and you can't even pay ahead to avoid them! I luckily haven't had to deal with the owner but seeing the responses he's left to other reviews is appalling. It's amazing this place is still in business.

June 20, 2018 20:49

great place to get your workout. Not fancy and definitely not a place to go waste your time. You get in, get your workout done and get out. I Best part is it's open 24 hrs

June 20, 2018 20:49

great place to get your workout. Not fancy and definitely not a place to go waste your time. You get in, get your workout done and get out. I Best part is it's open 24 hrs

April 23, 2018 15:49

Great local gym. You cannot beat the facility for the price. There is even a very convenient and affordable chiropractic office in the back.

April 23, 2018 15:49

Great local gym. You cannot beat the facility for the price. There is even a very convenient and affordable chiropractic office in the back.

March 29, 2018 18:52

I'm writing this review because I heard guys who came here eat ass and armpits and that's nasty.

March 6, 2018 15:06

I was thinking about signing up for this gym but after reading the reviews and the owners response it shows how disrespectful and unprofessional the owner is. You need to learn how to be more professional no wonder your business has such bad reviews.

March 6, 2018 15:06

I was thinking about signing up for this gym but after reading the reviews and the owners response it shows how disrespectful and unprofessional the owner is. You need to learn how to be more professional no wonder your business has such bad reviews.

March 3, 2018 11:25

Best gym ever good price Kool people I love it

January 29, 2018 00:11

I don't know why everybody is complaining. Y'all should really read your contract before signing simple as that. This gym isn't the fanciest, but it gets the job done. I'm pretty pleased so far might even sign up for EFT.

January 23, 2018 11:27

Not enough equipment and only one machine of each for working out unless you want to use the treadmills which they have allot of i would suggest another gym

December 25, 2017 16:09

The gym is ill equipped, the staff is bad, the gym membership is 30 dollars for 2 weeks and 37 for a month, they don't offer military discount or even let you try out the gym first, here on leave and they really left a bitter taste in my mouth, go somewhere else

October 25, 2017 11:16

The only positive thing about the place was that it was cheap. My boyfriend and I had memberships there and they were not letting us leave. We had to pay for two extra months after cancelling our memberships it was such a pain. Not to mention how dirty the place was. It always smelled like grease and fast food. It was full of creeps, too. Glad we switched gyms.

Edit after owners response:
It was two. No exaggeration. I remember considering I paid for them.

October 25, 2017 11:16

I attended here , and it has some pros and cons; pro being its cheap but i did have some random chargers in to my account , like i would get charged 9.61 a month then at random times i get charged 12 something a month ; con is being how the canceling fee is 30$ but i got charged almost 50$ , i also didnt like how they cut off half the gym back then it was bigger and now its small cutting away alot of my favorite machines , staff is ok they new manners i didnt have problem, and the owner does check his equipment manking sure its ok

October 25, 2017 11:16

Wow, there is an individual named Omar who on the evening of 09/13/2017 completely disrespected me as a person or client. I don't know who this person is, but the owner needs to take disciplinary action towards this person's attitude. He literally told "Tu callate el hocico" in a joking manner. I found this very disrespectful because i dot know him, and never have i dealt with such unprofessional. The new girl with glasses also accused me of not returning some equipment, when in fact I always return my equipment, and even some that is left behind by other members. The owner lost a lot of people during his renovation and will go out of business if he doesn't focus on customer service.

October 25, 2017 11:16

Worst gym in town. Do NOT sign up. For "no contract".. they have hidden fees like crazy. How is a $30 cancelation fee not a contract. I'd give it 1/2 a star if any at all. Horrible customer service. Misleading information at sign up.

October 25, 2017 11:16

Great place going back to its origen. Down sizing.

October 14, 2017 12:54

I attended here , and it has some pros and cons; pro being its cheap but i did have some random chargers in to my account , like i would get charged 9.61 a month then at random times i get charged 12 something a month ; con is being how the canceling fee is 30$ but i got charged almost 50$ , i also didnt like how they cut off half the gym back then it was bigger and now its small cutting away alot of my favorite machines , staff is ok they new manners i didnt have problem, and the owner does check his equipment manking sure its ok

September 3, 2017 02:58

The only positive thing about the place was that it was cheap. My boyfriend and I had memberships there and they were not letting us leave. We had to pay for two extra months after cancelling our memberships it was such a pain. Not to mention how dirty the place was. It always smelled like grease and fast food. It was full of creeps, too. Glad we switched gyms.

Edit after owners response:
It was two. No exaggeration. I remember considering I paid for them.

May 22, 2017 19:36

Worst gym in town. Do NOT sign up. For "no contract".. they have hidden fees like crazy. How is a $30 cancelation fee not a contract. I'd give it 1/2 a star if any at all. Horrible customer service. Misleading information at sign up.

November 18, 2014 05:47

There is no better gym in the Rio Grande Valley....Best equipment...lowest prices...open 24/7...No Contract...

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