| Mon | 04:00 am - 12:00 am |
| Tue | 04:00 am - 12:00 am |
| Wed | 04:00 am - 12:00 am |
| Thu | 04:00 am - 12:00 am |
| Fri | 04:00 am - 10:00 pm |
| Sat | 08:00 am - 10:00 pm |
| Sun | 10:00 am - 08:00 pm |
Not very pleased with how they are handling the aspect of people trying to move back home due to the cancellation of Texas Tech University classes. With not having a gym in the vicinity of my location in Dallas I was trying to cancel the membership and they are not allowing me to do that without having me jump through hoops to prove this. Very upset as well as what I was signing was not completely discussed nor disclosed at the time of signing up for this membership. Would recommend if you plan on joining this club you have EVERYTHING discussed with you from the contract you are signing up for, for 12 months and NO WAY TO CANCEL. The associate that signed me up should have disclosed this and made sure all the aspects were covered, however while signing me up distracted me and said if I gave them phone numbers and emails of people I would receive an incentive for signing up rather than discussing the important details of this 12 MONTH CONTRACT...
If I could give this place zero stars, I would. When I moved away, I tried to cancel my membership but every time I went in to do it, the person at the desk would tell me nobody was around to help me with that at that time. Then when I finally moved and ran out of time I had to call constantly and sent hundreds of emails TRYING to cancel my membership and NOTHING. This is not how you run anything. This is fraud and it has almost been a year and I have still yet to have a response. This is the most unprofessional and greedy company that I have ever dealt with that treat their members horribly. I was a member for years and he freaking moved. CANCEL MY MEMBERSHIP.
I am unhappy with Contract issues and poor customer support. The gym and amenities are great. The staff is great. But get copies of EVERYTHING. Assume you have been told the wrong thing the first time. Don't TRUST them to do the right thing. When one person tells you how incompetent the previous people are it should make you pause. The long-distance billing department is only interested in getting one more month of fees out of you. My suggestion: just don't sign up. Go somewhere else. No contracts.
I decided to cancel my membership after four years with the company, as the Womens Bodyworks has been closed and I just didn't go anymore. I called to cancel and was told by a rep or employee (I'm not sure) that I would have to cancel in person at the location I signed up at. I asked what to do if my location was closed and she told me to go to any location. When I arrived to cancel, the employee who helped me was kind but very pushy and kept questioning as to why I was cancelling, which I understand is her job. After several minutes she got the cancellation form, had me sign and then proceeded to fill the rest out. She started texting her manager half way through, then told me that she couldn't cancel the membership as he had to sign off on it, or I could call and cancel. When I explained that I had in fact tried to call in the first place, she apologized but still said she couldn't help me and I would have to speak with her manager. I went in the very next day but the manager was with a different customer and after waiting for 20 minutes I called customer service (while still in the gym) and spoke with Suzanne. She is one of the sweetest women I have ever spoken with, and while I was still waiting on the manager she got everything taken care of for me. I did deduct a star because this was such an awful experience at this location, but that won't take away an otherwise enjoyable membership over the last 4 years.
I decided to cancel my membership after four years with the company, as the Womens Bodyworks has been closed and I just didn't go anymore. I called to cancel and was told by a rep or employee (I'm not sure) that I would have to cancel in person at the location I signed up at. I asked what to do if my location was closed and she told me to go to any location. When I arrived to cancel, the employee who helped me was kind but very pushy and kept questioning as to why I was cancelling, which I understand is her job, after a several minutes she got the cancellation form, had me sign and then proceeded to fill the rest out. She started texting her manager half way through and then told me that she couldn't cancel the membership as he had to sign off on it or I could call and cancel. When I explained that I had infact tried to call in the first place, she apologized but still said she couldn't help me and I would have to speak with her manager. I went in the very next day but the manager was with a different customer and after waiting for 20 minutes I called customer service while still in the gym waiting and spoke with Suzanne. She was one of the sweetest women I have ever spoken with, and while I was still waiting on the manager she got everything taken care of for me. I did deduct a star because this was such an awful experience at this location but this won't take away an otherwise enjoyable membership over the last 4 years.
Have been a member at 82nd street Bodyworks for many years, primarily using the pool, which is very clean, well guarded, and warm year round. Staff and management have always been friendly and responsive. As a psychologist, have recommended their aquatherapy program to clients who have chronic pain, long-term illness and weight loss concerns. In addition to those motivating classes, the members in the water program get to know and support each other. Good stuff.
Swimming Pool always dirty and cloudy. No time management at all. Pool supposed to be closed for kids at 7pm, open only for class and Lap swimming after, but at 8:30pm you see kids jumping. Attendants are busy either talking or acting dumb. Lap swimming is a nightmare lately in the evening. One day they closed pool because there was a so called storm, which was just a flat lie. You go to front desk for help, staff behave rude and very unprofessional. If lap swimming is your goal, I advise look for alternate, I paid fees for whole year so I am stuck now.
Swimming Pool always dirty and cloudy. No time management at all. Pool supposed to be closed for kids at 7pm, open only for class and Lap swimming after, but at 8:30pm you see kids jumping. Attendants are busy either talking or acting dumb. Lap swimming is a nightmare lately in the evening. One day they closed pool because there was a so called storm, which was just a flat lie. You go to front desk for help, staff behave rude and very unprofessional. If lap swimming is your goal, I advise look for alternate, I paid fees for whole year so I am stuck now.
Nice place, lots of equipment, and multiple locations around town.
New Year, usually the busiest time for gyms. Scheduled hours have this location opening at 4am. It's 4:50 am and gym still not open. Good luck to bodyworks with new gyms finally coming into this market.
New Year, usually the busiest time for gyms. Scheduled hours have this location opening at 4am. It's 4:50 am and gym still not open. Good luck to bodyworks with new gyms finally coming into this market.
The 82nd st location is simply disappointing. They have good equipment but the staff is just rude and lack professionalism. The people at the front desk do not know what they are doing and cannot answer any questions. I was taking my 6 year old daughter to the pool and they charged $5. Now this isn't a lot of money but I have now taken her to the pool here 6 or 7 times. 4 times it was free, 1 time $10 and 2 times $5.... I was upset because there is no consistency. When I asked why the prices ranged so much he said he didn't know. I was noticeably upset because it just doesn't make any sense. Then I ask to just cancel my membership and they have to get someone to come out to help because they can't. When this very rude guy comes out he tells me I'm under contract. When I signed up I was told there is no contract that I just paid monthly fee and a one time yearly up-keep fee which I agreed to. When I informed him of this he could care less, he did not express any empathy or concern that I was lied to at all! Finally after a minute he says "well you can go to the person who signed you up and see what they can do"... Hey guy you work here too! Own your business and the situation. I wish he and this location took more pride in what they do. He never gave me his name but looking at these reviews it looks like I'm not the only one who had a bad experience at this specific location. I had already paid for my daughter to swim so I took her back to the pool and I see the guy I'm talking to chuckling with a coworker about our conversation. Now I know it is my fault for signing something I didn't read in its entirety and I'll take ownership of that but how is it a Christian based company can lack so much integrity, hire people that are just rude to others, and just lie to people to get them signed up?
Going forward I will sign up at Premier Sports or even gladly pay extra money to go to the local country club and have a membership there for my daughter to play at the pool. At least there I will not be lied to and the employees will not belittle me or be so rude.
Me and my family love this place I get a good work out while kids do the kids club thing. The only complaint I have is the bottom of the pool cuts my feet because so much of the paint is chipped. I have to wear swim shoes and I hate swim shoes. Other than that this place is great and I will continue to go here as long as I can afford it!! Thanks for being awesome!
Nice facility. Cool view of golf course from second story cardio machines.
I've had a membership with bodyworks for about 8 years total. The only time I didn't have a membership was when I didn't live in Lubbock. So I recently tried to upgrade my membership so my kids can untilize the swimming pool. The gentleman I spoke with didn't seem friendly or willing to help me with this upgrade. After about a two minute conversation about the upgrade he became frustrated and insisted I speak to the GM. I instructed the gentleman I'll come back another day and speak with another employee that was willing to assist me. The conversation escalated very quickly with this employee. Talk about lack of professionalism. I'm sorry you had to work on Memorial Day but you picked your profession. I will be taking my membership to another gym. Maybe Zacks.
Went to take my 19 mth old daughter swimming but she's to little for the big pool there was a class field trip going on in the TODDLER pool they looked about 8 yrs old, they were lining up to leave..... This was my 1st time to the 82nd street location anyway I went in when I saw the kids were leaving and some old lady yells at me to get because it was reserved and to use the other pool....is the reservation more important than the safety of my daughter
The 82nd st location is simply disappointing. They have good equipment but the staff is just rude and lack professionalism. The people at the front desk do not know what they are doing and cannot answer any questions. I was taking my 6 year old daughter to the pool and they charged $5. Now this isn't a lot of money but I have now taken her to the pool here 6 or 7 times. 4 times it was free, 1 time $10 and 2 times $5.... I was upset because there is no consistency. When I asked why the prices ranged so much he said he didn't know. I was noticeably upset because it just doesn't make any sense. Then I ask to just cancel my membership and they have to get someone to come out to help because they can't. When this very rude guy comes out he tells me I'm under contract. When I signed up I was told there is no contract that I just paid monthly fee and a one time yearly up-keep fee which I agreed to. When I informed him of this he could care less, he did not express any empathy or concern that I was lied to at all! Finally after a minute he says "well you can go to the person who signed you up and see what they can do"... Hey guy you work here too! Own your business and the situation. I wish he and this location took more pride in what they do. He never gave me his name but looking at these reviews it looks like I'm not the only one who had a bad experience at this specific location. I had already paid for my daughter to swim so I took her back to the pool and I see the guy I'm talking to chuckling with a coworker about our conversation. Now I know it is my fault for signing something I didn't read in its entirety and I'll take ownership of that but how is it a Christian based company can lack so much integrity, hire people that are just rude to others, and just lie to people to get them signed up?
Going forward I will sign up at Premier Sports or even gladly pay extra money to go to the local country club and have a membership there for my daughter to play at the pool. At least there I will not be lied to and the employees will not belittle me or be so rude.
The 82nd st location is simply disappointing. They have good equipment but the staff is just rude and lack professionalism. The people at the front desk do not know what they are doing and cannot answer any questions. I was taking my 6 year old daughter to the pool and they charged $5. Now this isn't a lot of money but I have now taken her to the pool here 6 or 7 times. 4 times it was free, 1 time $10 and 2 times $5.... I was upset because there is no consistency. When I asked why the prices ranged so much he said he didn't know. I was noticeably upset because it just doesn't make any sense. Then I ask to just cancel my membership and they have to get someone to come out to help because they can't. When this very rude guy comes out he tells me I'm under contract. When I signed up I was told there is no contract that I just paid monthly fee and a one time yearly up-keep fee which I agreed to. When I informed him of this he could care less, he did not express any empathy or concern that I was lied to at all! Finally after a minute he says "well you can go to the person who signed you up and see what they can do"... Hey guy you work here too! Own your business and the situation. I wish he and this location took more pride in what they do. He never gave me his name but looking at these reviews it looks like I'm not the only one who had a bad experience at this specific location. I had already paid for my daughter to swim so I took her back to the pool and I see the guy I'm talking to chuckling with a coworker about our conversation. Now I know it is my fault for signing something I didn't read in its entirety and I'll take ownership of that but how is it a Christian based company can lack so much integrity, hire people that are just rude to others, and just lie to people to get them signed up?
Going forward I will sign up at Premier Sports or even gladly pay extra money to go to the local country club and have a membership there for my daughter to play at the pool. At least there I will not be lied to and the employees will not belittle me or be so rude.
Nice facility. Cool view of golf course from second story cardio machines.
Me and my family love this place I get a good work out while kids do the kids club thing. The only complaint I have is the bottom of the pool cuts my feet because so much of the paint is chipped. I have to wear swim shoes and I hate swim shoes. Other than that this place is great and I will continue to go here as long as I can afford it!! Thanks for being awesome!
A very good gym and family sports center with good equipment and friendly staff. If you are serious about getting fit, then take the group class taught by Denise. Her classes are challenging and you will feel the difference.
