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- Address:201 E Central Texas Expy, Harker Heights, TX 76548
- Phone:(254) 415-7780
- Website:http://illuminate24gym.com/
- Rating:3.4
- Hours: 24 hours
Illuminate 24 Hour Gym
Reviews
Rated 3.4/5 based on 22 customer reviews.
Ev Ma
February 2, 2020 00:38
Its a smaller gym that is locally owned. Staff is super nice and they do not tolerate other customers harassing each other. Sure i could go to the large box chains locally (and i have) but i do not enjoy my time there as i do at this gym. Its not all instagram "models" trying to take a pic and your rushing to get out of the picture. Its real folks really working out.
Alicia Arant
November 25, 2019 21:49
I've had a membership here for years, but only felt compelled to leave a review after working (inadvertently) with Scott. He helped me out with a few machines after a bootcamp he had early in the morning and also gave me some awesome tips on how to work different muscle groups for maximum results! That was super cool of him! We got to talking and I realized his wife runs the spin class (friggin' LOVE her!!!)! Everything is clean and professional when I come in, an I love how the people there are always so polite :) THIS is why I choose this gym over a chain, you can tell the folks here really love their jobs.
Earl Nutter
January 9, 2019 13:28
Great, nice and informative staff. Trainers there are very knowledgeable. Owner Hector also has Twin Wolf MMA gym for those looking for more. Free day care for 1st child and low costs for another, no need to pay for child care while you get your fitness in. Spin and other classes are here too.
Bessie Stukes
September 20, 2018 04:49
Great gym small n I love it such great instructor for classes
Raul Mendez
June 26, 2018 00:59
Went here little over a year, never any issues, equipment is clean , sauna is clean, everything works, outstanding Gym with friendly employees and gym members!
A Google User
June 26, 2018 00:59
Went here little over a year, never any issues, equipment is clean , sauna is clean, everything works, outstanding Gym with friendly employees and gym members!
A Google User
May 21, 2018 20:36
I asked the young lady to change my TV channel to news. She changed it then some other employer 10 minutes later put it on something else. I asked her to put it back and she said she did not Know how and would get assistance. I finished working out. Staff does not seem to care about customer. If you are looking for friendly place who treats all customers equal, you may want to visit another establishment.
Ronald Galloway
May 21, 2018 20:36
I asked the young lady to change my TV channel to news. She changed it then some other employer 10 minutes later put it on something else. I asked her to put it back and she said she did not Know how and would get assistance. I finished working out. Staff does not seem to care about customer. If you are looking for friendly place who treats all customers equal, you may want to visit another establishment.
Paul D
May 21, 2018 15:02
Staff is so unprofessional!! They are rude and not customer service oriented .They support a staff that lies and creates drama . Your there to release stress not gain it . The two Hispanic girls with long black hair can't speak English well and are very bias toward white Caucasian people and very rude if you are a conservative and a Republican .They always promote libral stations on their TV's. The environment is very liberal . Stay away from this place!
A Google User
May 21, 2018 15:02
Staff is so unprofessional!! They are rude and not customer service oriented .They support a staff that lies and creates drama . Your there to release stress not gain it . The two Hispanic girls with long black hair can't speak English well and are very bias toward white Caucasian people and very rude if you are a conservative and a Republican .They always promote libral stations on their TV's. The environment is very liberal . Stay away from this place!
Google sucks
May 21, 2018 15:02
Staff is so unprofessional!! They are rude and not customer service oriented .They support a staff that lies and creates drama . Your there to release stress not gain it . The two Hispanic girls with long black hair can't speak English well and are very bias toward white Caucasian people and very rude if you are a conservative and a Republican .They always promote libral stations on their TV's. The environment is very liberal . Stay away from this place!
Cesar Lopategui
December 18, 2017 15:35
Place Is nice and clean, staff Is kind and friendly. Manager Katie is always helpful.
A Google User
December 18, 2017 15:35
Place Is nice and clean, staff Is kind and friendly. Manager Katie is always helpful.
A Google User
December 15, 2017 14:00
Reasonable price and close to me. Has a good number of equipment and love the classes.
Nua Manns
December 15, 2017 14:00
Reasonable price and close to me. Has a good number of equipment and love the classes.
Dave Thomas
November 8, 2017 13:26
They have the most incompetent staff!!! Horrible customer service.. Don't waist ur time or money, what a joke...Haha
Nate Smith
November 2, 2017 22:06
Give them 3 stars because I didn't always have a problem with them. Not sure if it's under new management or something but the new people have an attitude. When I called them on it they want cry to their boss and played the victim. Fire or keep them. I dont care. I'm out. I'm just trying to work out. Not deal with a two faced trouble starter.
Gonna have to change that to one star. Came back when they told me to come back. Same girl was there. I asked why she offered to do this and then wouldn't and said "because I was rude." Fair enough. I will go back for a 3rd time to cancel and they get one star.
jason S.
October 25, 2017 11:23
Great gym with a diverse crowd of gym goers who lift hard and heavy and those that look to maintain or tone. The staff is polite and always willing to help. They are not pushy with their services, and overall its a great gym to work out and the price is reasonable and affordable.
Letty Rios
October 25, 2017 11:23
People ok,.
My trainers awesome.
Service and cleanliness very bad.
They get you every year with out notice. First the maintenance fee beginning of the year, then if you wanted to cancel even though you didn't agree for a 2nd year contract is outomatecly with out any warning. Monthly pmt will continue as well as charging you for the cancellation so $200 including the monthly charge. Wow
What a disappointment.
Tia Wirkus
October 25, 2017 11:23
In case you're wondering why they have such great reviews it's because they revoke anyone's membership who has a complaint. Illuminate has the worst costumer service and will not make any effort to listen to or resolve any issues with you and will just cancel your account without you knowing. If you leave any negative feedback you will be terminated. I had some serious issues with the childcare here and unless I deleted my comment my membership was revoked. The ownership is awful and I will be warning everyone I know against going to Illuminate.
Jeff Garberich
October 25, 2017 11:23
Hector the owner and all the staff are awesome! Very accommodating and friendly with awesome prices!
Chuck Pryor
October 25, 2017 11:23
I just started going to Illuminate and am so happy. I always feel welcomed when I walk in and everyone is so friendly. I am happy to start my journey with them. -Bridget