| Mon | 10:00 am - 08:00 pm |
| Tue | 10:00 am - 08:00 pm |
| Wed | 10:00 am - 08:00 pm |
| Thu | 10:00 am - 08:00 pm |
| Fri | 10:00 am - 11:00 pm |
| Sat | 10:00 am - 11:00 pm |
| Sun | 10:00 am - 08:00 pm |
This is a great trampoline park with plenty of variety including obstacle warrior courses, tube tunnels, basketball and more. My kids love it and its a great place to wear them out.
To the manager working the evening of 2/5/2020 .. THANK YOU !!!
I really appreciate your service to the facility that you work for. This dad was dealing with a 1st time visit, after a 30 minute drive under a court ordered 2 hour visit tops .. with his kiddos.
It's stressful enough to mask the unusual parameters of a controlling ex partner & do your best to not make it appear you're bothered by anything. I love my kids more than anything .. & I do what I can to play the hand dealt to me. Patience will always be king.
In any event .. THANK YOU so much for our 40 minutes of fun for them to enjoy. I really appreciate your help in making that happen. We will be back most definitely because of YOU for me .. but also because your place is a mix of trampoline & jungle gym arcade.
They loved it !! Me too. God bless & thanks again.
Took my niece yesterday and I get parents sign a waiver but safety isn't really cared about it seems. There was only one person actually monitoring to make sure nobody got jumped on or hurt. There were kids just diving into the foam pit that is under the joust, there was girls laying on the trampoline, and finally there was a dodgeball game going on with older kids and some adults and little kids just ran onto it and they had to stop playing. There needs to be someone making sure that kids are using the age appropriate areas so everyone can have fun
No one was at the front desk to help, but I heard people in the office with three door open sitting there joking around. The por guy cleaning the windows had to stop to help the growing line. No almost no one was watching the different areas and monitoring the children. That's why even though I live in Garland, I'll drive an hour to go to the North Ft. Worth facility. We were there only for a birthday party. Never again...
Super cool place to have a bday party! They provide pizza and the help with everything even the little ones have a separate place to jump!
This place is amazing and fun! There is plenty to do for all age groups. They offer party packages starting at a convenient price! Fun for the whole family, friends or whatever your preferences are!
Great staff and fun exciting place. Wonderful for all ages. My daughter and I always have a blast! Great hours too. Been on Saturday night with glow lighting. It wasn't intimidating whatsoever or crowded ( huge palace and truly is adventuresome!);my 2 1/2 yr old and I fit right in. All ages!!! Love this place!
My daughter loves coming here, but my only con for this place is to not buy any food. if you plan on eating here don't bother you will not get your food and when you finally realize you never received it and ask. They tell you its ready and the food is burnt. I got a corny dog and it was so burnt I was not able to even bite into it. My daughter got nachos and the chips were stale, the cheese tasted real funny. Not happy at all with the service. Need to do better.
My daughter loves coming here, but my only con for this place is to not buy any food. if you plan on eating here don't bother you will not get your food and when you finally realize you never received it and ask. They tell you its ready and the food is burnt. I got a corny dog and it was so burnt I was not able to even bite into it. My daughter got nachos and the chips were stale, the cheese tasted real funny. Not happy at all with the service. Need to do better.
Urban Air is always a blast! Great way to beat the Texas heat! Kids have a great time and I was able to read upstairs! We love the clean and safe environment! Will definitely be back!
Urban Air is always a blast! Great way to beat the Texas heat! Kids have a great time and I was able to read upstairs! We love the clean and safe environment! Will definitely be back!
I have four kids and we love coming to urban air Garland to blow off some steam minus the Texas sun dehydration! The facility is well maintained and kept clean. Staff are friendly and helpful. My teen loves the snacks which are reasonably priced. The manager Janelle is also friendly and helpful!
I have four kids and we love coming to urban air Garland to blow off some steam minus the Texas sun dehydration! The facility is well maintained and kept clean. Staff are friendly and helpful. My teen loves the snacks which are reasonably priced. The manager Janelle is also friendly and helpful!
Last weekend I was at my god son's birthday party and it was a girl name Jordan whom by my surprise was training to be a host alongside a another girl who was the main party host I believe her name was Deniece, but I couldn't take my attention off Jordan . Jordan was PHENOMENAL!!!! I could definitely tell she worked with kids before because she was so natural with them. She was engaging with the adults and never hesitated to assist us. She's a polished individual when it comes to customer service. My daughter wants her birthday there and I would love if Jordan can be our party host.
Last weekend I was at my god son's birthday party and it was a girl name Jordan whom by my surprise was training to be a host alongside a another girl who was the main party host I believe her name was Deniece, but I couldn't take my attention off Jordan . Jordan was PHENOMENAL!!!! I could definitely tell she worked with kids before because she was so natural with them. She was engaging with the adults and never hesitated to assist us. She's a polished individual when it comes to customer service. My daughter wants her birthday there and I would love if Jordan can be our party host.
My kids love it here. They have fun jumping around and I get a chance to catch up with my friend while waiting for them. Agianna was very helpful and kind. Overall a fun place for the family.
Had a great time at urban air today. Casey was great help. Came around and asked if we need anything throughout. Stayed for 2.5 hours and all the kids enjoyed themselves.
My family visits this place on a regular basis. There a lot of activities for kids of all ages. It is great for kids to get their excess energy out!! This is a place for great family fun. On my latest visit my family interacted with Party Host Casey. She was very helpful with our groups needs. Thank you Casey!!
Hours of fun for the kids, who are always begging to go. It is always our go-to for indoor excitement. I feel it would be better if they had more staff on hand though to run some of their activities to make it fair and safer for everyone. Casey was helpful.
Nice clean and easy to use waiver they send it to you electronically I like the fact u have to buy there socks, smells nice and clean. The staff here just seemed to busy they wanted to help but they were doing other stuff, the line was long and it took a while to actually get out of the front part for the most part the place is good just not the staff.
Went with some friends so our kids could play together. Our kids were 4, 6, and 7 and they had a blast! Some things were above their level, but they loved the jousting beam the best. Sure, they would have gotten more out of it if they were 10 years older, but it was the highlight of their week!
Had our daughter's birthday party here. Our party host Agianna was a huge help. She was training Xavier and they both did an awesome job. From booking and setting up, it was a breeze. We chose to have the party at 10am till 12 and the early morning start was the best, there weren't too many kids yet and it made it great for the little ones with us. We ended up adding socks and the mini melts to our party and it was all handled smoothly. Agianna and Xavier were sweet and helpful, remembered kids names, kept things organized and clean. Would recommend to anyone looking to book a party.
All the staff were very nice and understanding . They all offered there assistance when it was need. One of the staff members named Abigail she very very cooperative and helped me work the lockers to put my stuff in. I will definitely be coming back
This place is so much fun! My daughter loves to come here! It's clean and fun for the whole family. The staff is so friendly and helpful all the time!
This place is awesome and clean! Lots of different types of set ups, plenty of table (and quiet parent!) space, and even a nice snack bar. Ceone was very kind and helpful, along with the other staff!
I have gone to Urban Air Garland every week since the fitness classes have begun. The instructor Laura is amazing. She keeps it fun. I invite anyone to come and try the classes out. It's a fun workout and your kids get to jump while you do it.
We had a party here room 2. The party host was jaacob he did great. He was so respectful. We had so much fun. We will be coming here agin next year for birthday. This is the best location we have been to so far.
Great place! The party hostess Taylor was awesome absolute magnificent job! I cannot say enough about how great she was! The reservationist Emily did an outstanding job also I could have not asked for anyone better!
As a parent who doesn't want to jump, it has a terrible layout. There tables are in a pit type area and do not have a clear view of all the play areas. Staff so far seems very willing to not assist. Ran to the counter just to ask for some napkins, cause the tables are apparently left dirty for patrons to clean. Was literally told to wait a second and then ignored. I wish my kids didn't like this place.
I really like this Urban Air location. It has so much to do... in addition to the trampolines, there is a playground for younger kids, an obstacle course, and a bunch of video games, too. I visited for the first time at a birthday party and couldn't believe I didn't know it was here after having lived in Garland for 10 years. We recently moved to Plano, and I found out there was an Urban Air in Frisco. Thinking they were a chain and all the same, I took my kids to that one yesterday. It was OK, but pales in comparison to the one in Garland. (It only has trampolines, although some have dodgeball or basketball.) My kids did have a great time, but I was pretty disappointed that I paid so much for a lesser experience... rather than leaving a negative review on that website, I wanted to come back and leave a 5-star review for the Garland location. Next time I take the kiddos, we'll be coming to this one.
Came in on a cold and wet Sunday so my son could play, the play area wasn't bad, but the lack of staff at the stations concerned me, we got the 19.99 special which included a game card (good for 2 games) went to reload it but none of the kiosks worked, went to get a drink and snack for my son and the poor kid behind the counter was trying to help customers on his phone because the register was down, I think his name was Isaac he was trying really hard but he had no support, even his GM walked up while he was helping people shrugged his shoulders rolled his eyes and walked off! This could be a 5 star place but I feel staffing needs to be addressed and changed starting at the top! Then I feel we'd come back and make it a 5 star experience!
My son and his cousin love this place. Heck im grown and i think its pretty neat. Bot too expensive either. And now they added alot of cool arcade games along with everything else. We had my sons birthday party here and they were awesome help!!!
First off, I want to start off by saying that since this location has been open my family and friends and made a point to come here several times a year to enjoy the park. This weekend I bought 3 4 pack passes (spending over $210) for 9 kids to come play with my 3. Well, a 'new' policy is in effect to where you HAVE to either buy their socks ($2.50/pr) OR jump bare foot. Okay, I understand new policies but not the way this one is being enforced. I get there, get my wrist bands (pay over $210) sign all the waivers, the kids go off to jump, about an hour in workers start telling them that they have to take off their socks OR go buy a pair of URBAN AIR socks. After the 5th kid came to me upset I went back to the front to see what the deal was. I was told the same thing. I have no problem with 'policy' but if this is something you want to enforce then I think that you should INCLUDE that information up front when a customer is buying tickets to get in. At this point I'm irritated and so are the kids. I asked the manager if we could look past it this one time, she tells me NO. I ask if there is a discount because I am purchasing over 10 pairs she tells me NO. Eventually I buy the socks so not to upset the kids but I promised that I would write a review.
I understand that policies change, but if you are asking for additional money from someone and NONE of your services are refundable, it's only fair to disclose EVERYTHING up front. I won't be back. I will find a new way to entertain the kids as the employees and management here aren't concerned with quality customer service.
