Amanda R2M
March 1, 2018 10:39
Worst customer service ever. I was so happy to have, what I thought would be a hidden gem, in my town and happily joined in February 2015. After a major medical emergency - I sent my medical forms to the Franchise Owner, proving I was unable to participate in the program any longer. She told me that I could cancel for those reasons, and would have to finish out my two year contract. BUT, that in February 2017 - my contract would be over and no other payments would be taken.
Fast forward to October 2017, when I was working on my tax prep and discovered I was being charged, monthly, still. When emailing demanding refunds for the overcharges, I was informed that my contract automatically went MONTH-TO-MONTH after my two year contract was complete and that I had to provide anything in writing to completely cancel. They refused to refund my payments even though I had medical releases and gave notification way back in 2016. Nor have I stepped foot in the facility since early 2016.
SO, in that email exchange, I requested immediate cancellation. After all, she said it had to be in writing.
Well, fast forward to today (3/1/18). Three years after I joined said gym.
I was,a gain, charged the $42.22 monthly charge. Upon looking at online banking, I have been charged ever since October 2017 when I had the exchange with Candace Walker. Even after I provided, in writing, of my immediate cancellation as per her request.
This is incredible unprofessional, and downright WRONG.
To knowingly continue to take payments from someone, when they have no requested on three occasions for cancellation, is flat bad business.
I will be proceeding with legal action